Hello,
For one reason or another you might come into a situation were you are unable to login to the Symantec Endpoint Manager Console, Symantec provides a tool that helps to resetthe admin password, this tool is placed by default in the SEP Manager installation folder which means you are required to have physical access to the OS on which the SEP Manager is installed. in this guide i am going to walk you through resetting the admin password.
NOTE: Resetpass.bat is no longer provided by Technical Support and is not recommended/supported at this point.
Check theseArticles:
Resetting a forgotten Symantec Endpoint Protection Manager password
http://www.symantec.com/docs/HOWTO109665
Setting up authentication for administrator accounts
http://www.symantec.com/docs/HOWTO55479
NOTE: Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) orgreater doesnotuseresetpass.bat and it has been removed from the Tools directory.
If you have system administrator access rights for a site, you can allow your administrators to reset passwords. A password is reset by sending an email that contains a link to activate a temporary password.
Note: You can use this method to reset a password only for the administrator accounts that authenticate by using Symantec Management Server authentication. This method does not work for any administrator accounts that authenticate by using either RSA SecurID authentication or directory authentication.
Note: A temporary password can be requested only once per minute from a single Symantec Endpoint Protection Manager console.
For security reasons, entries are not verified on the server. To check whether the password reset was successful, you must check the administrator email.
If a mail server is configured, the mail server is used to send the email. If the email cannot be sent for any reason, the SMTP service is used to send the email. We recommend that you configure a mail server .
To reset a forgotten password
1. On the management server computer, clickStart>All Programs>Symantec Endpoint Protection Manager>Symantec Endpoint Protection Manager.
2. In theLogonscreen, clickForgot your password?
3. In theForgot Passworddialog box, type the user name for the account for which to reset the password.
4. ClickTemporary Password.
Additional Information:
You might come into a situation were you are unable to login to the Symantec Endpoint Manager Console and in extreme cases, you do not remember the Email address which has been set within Symantec Endpoint Protection.
To find out recipient email address with the help of following steps:
1. Navigate toC:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc
2. OpenmailConfig.propertiesfile with the help of Notepad.
3. You will find following entry:
"adminMailReciptants=abc@symantec.com"
In this exampleabc@symantec.comis the recipient email address.
4. Check the inbox of specified email address.
If there is not any specific email address then need to reset the password using resetpass.bat file from either of the Earlier version of SEP setup (if you have any)
Check this Article below andLearn how to save login credentials, Set the banner and recover login password via email
To Receiveresetpass.bat file, you could log a case with Symantec Technical Support.
How to create a new case in MySupport
http://www.symantec.com/docs/TECH58873
OR
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
- United States: https://support.broadcom.com (407-357-7600 from outside the United States)
- Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
- United Kingdom: +44 (0) 870 606 6000
Additional contact numbers:http://www.symantec.com/business/support/contact_techsupp_static.jsp
