Error Message: “This User Cannot Play This Software” (2024)

FAQs

Error Message: “This User Cannot Play This Software”? ›

This error message may indicate that you are not using the primary console for the Nintendo Account

Digital games and downloadable content are tied to the Nintendo Account that purchased them. Other people can only play your digital content if they are playing on your primary consoleNintendo Accounts can be linked to multiple Nintendo Switch consoles, but can only have one primary console.

When using a non-primary console, you are the only player that can access digital games that you've purchased. Other players will not be able to access your digital games on a non-primary console.

If you are under the age of 13, you will not be able use the Nintendo Switch Online app, and you may receive this error message if you attempt to sign in. For all other users, the Nintendo Account you wish to use must be linked to a Nintendo Switch console prior to linking it to the Nintendo Switch Online app.

Yes. Anyone that uses your primary Nintendo Switch console will be able to play games you've purchased with your Nintendo Account*. Please note that you can set one console per Nintendo Account as your primary console.

Digital games are tied to the Nintendo Account that was used to purchase them. All users on a console will be able to play games purchased by any Nintendo Account that has registered the console as its primary console.

This error message may indicate that you are not using the primary console for the Nintendo Account that purchased the game.

Restarting your network devices may resolve this issue if it is related to the devices being unresponsive. Move the Nintendo Switch console closer to the wireless router. If possible, place the Nintendo Switch console within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.

Verify that your console has the latest system version. Check for any available updates for the problematic software. Check for any corrupt data for the problematic software. Delete the problematic software and redownload it.

How to change Nintendo Account age? ›

Once you have entered your date of birth it is not possible to change it. Please delete the account and create a new one with the correct date of birth.

Nintendo Switch system:

Scroll down to highlight “Parental Controls”, then select “Parental Controls Settings”. Enter the Parental Controls PIN for the console. If you have forgotten the PIN, it will need to be reset. Press the X Button (“Reset”) to remove the Parental Controls settings and PIN.

Go to the Settings app. Tap on "Parental Controls." Enter your PIN. Tap on the app that you want to unblock.

Perform a system update. Check for any software updates for the problematic game. Check for corrupt data. Delete the problematic software and then redownload it.

This message usually indicates that you are trying to start DLC. The full game is required to access DLC. for a game that is not present on your Nintendo Switch console. It does not indicate that there is a problem with your system.

After 30 days, the Nintendo Account is permanently deleted from our files and cannot be restored.

You can play digital games that you've purchased with your Nintendo Account on any Nintendo Switch console. Please note that you can register one primary console per Nintendo Account. Once you've registered a primary console, your digital purchases can be played by anyone that uses the primary console.

Gamesharing on Nintendo Switch basically boils down to signing out of your account on one console and signing into your account on another. All you need is a user account, an internet connection, and a digital game you want to share.

Please note that you can link up to 8 Nintendo Accounts to a single Nintendo Switch console. Games that you've purchased are playable by everyone on the active Nintendo Switch console for your Nintendo Account. For information about moving your Nintendo Account (and purchases) between consoles, click here.