- Article
This article provides help to fix errors, and logon/logoff delays that occur when you use roaming user profiles in Windows 10, version 1803.
Applies to: Windows 10, version 1803
Original KB number: 4340390
Symptoms
On a computer that's running Windows 10, version 1803, you experience logon or logoff delays when you use roaming user profiles. You also receive the following error messages:
Your roaming profile was not completely synchronized. See the event log for details or contact administrator"
Additionally, the system may log the following entries in the event log.
Event 1509 (source: User Profile General)
Windows cannot copy file \\?\C:\Users\%username%\AppData\Local\Microsoft\Windows\<Path to a file> to location \\?\UNC Path\%username%.V6\AppData\Local\Microsoft\Windows\<path to a file>. This error may be caused by network problems or insufficient security rights. DETAIL - Access is denied.Event 509 (source: User Profile General)
Windows cannot copy file \\?\C:\Users\UserName\AppData\Local\Microsoft\Windows\UPPS\UPPS.bin to location \\?\UNC Path\UserName.V6\AppData\Local\Microsoft\Windows\UPPS\UPPS.bin. This error may be caused by network problems or insufficient security rights. DETAIL - Access is denied.Windows cannot copy file \\?\C:\Users\UserName\AppData\Local\Microsoft\WindowsApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe to location \\?\UNC\WS2016DC1\rup\UserName.V6\AppData\Local\Microsoft\WindowsApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe. This error may be caused by network problems or insufficient security rights. DETAIL - The file cannot be accessed by the system.Windows cannot copy file \\?\C:\Users\UserName\AppData\Local\Microsoft\WindowsApps\MicrosoftEdge.exe to location \\?\UNC\WS2016DC1\rup\UserName.V6\AppData\Local\Microsoft\WindowsApps\MicrosoftEdge.exe. This error may be caused by network problems or insufficient security rights. DETAIL - The file cannot be accessed by the system.Event 1504 (source: User Profile General)
Windows cannot update your roaming profile completely. Check previous events for more details.
Cause
This problem occurs because of a change that was made in Windows 10, version 1803. This change inadvertently caused folders that are usually excluded from roaming to be synchronized by roaming user profiles when you log on or log off.
Resolution
This problem is fixed in the following update for Windows 10, version 1803:
July 24, 2018-KB4340917 (OS Build 17134.191)
Workaround
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
To work around this problem, you can copy the ExcludeProfileDirs registry key from a Windows 10, version 1709-based computer to the version 1803-based computers that are experiencing the problem. Full path to the registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\ExcludeProfileDirs
For information about how to export and import registry keys by using the reg.exe tool, see the following Windows IT Pro Center article:
