FAQ | Crypto.com Arena Suites (2024)

To purchase a single night suite rental or multi-game package at Crypto.com Arena, click on SINGLE-EVENT then select the event(s) you wish to attend to see available suite options. A suite can be purchased directly from the website by entering your credit card details or by contacting the Crypto.com Arena Premium Team by phone at (877) 234-8425 or email us at [emailprotected].

To purchase a Crypto.com Arena Premium Membership and own a suite, click on this link to view more information about lease options and benefits.

To purchase a Crypto.com Arena Premium Events Membership and own a flexible plan with preferred pricing and priority to the hottest events, click on this link to view more information about options and benefits.

Your suite tickets will be delivered electronically via AXS to the email address provided during purchasing. Please make sure to download the AXS app to access your tickets. Tickets must be presented through the AXS app on event day at the venue. Click HERE for more information on the AXS app. It is recommended that you electronically transfer tickets directly to your suite guests to ensure proper access into Crypto.com Arena.

In addition, you will have access to the Premium Portal to manage your tickets. The Premium Portal serves as a convenient way for you to manage, transfer and sell your tickets. You can log in using your AXS app username and password.

Acceptable forms of payment on CryptoArenaSuites.com include:

• All major credit cards including Visa, Mastercard, American Express, and Discover
• Apple Pay on mobile devices

If you must purchase via wire or overnight check, please contact the Crypto.com Arena Premium Team by phone at (877) 234-8425 or email us at [emailprotected].

Food and beverage can be ordered through Levy Restaurants for your suite at an additional cost. Catering orders MUST be placed 48 business hours prior to the game – no exceptions. You will receive order instructions with your purchase confirmation email.

Any catering pre-orders are due one week prior to an event.

Catering costs will be available closer to the event date. Packages are set based on the number of people in the suites. Spend is based on type of food - i.e., snacks vs. full meals – and number of people.

On average, in-suite catering is $100 per person for food and beverages. For example, a rough budget for a group of 20 should be $2,000. There is no catering minimum, however, and catering is not required.

To help gain a better understanding of pricing and plan for your event order, please click HERE to view Levy Restaurants in-suite catering menu.

Yes. If you have completed your Single Event Suite Rental purchase, please log into the Premium Portal (click here) to purchase additional tickets. You can also contact the Crypto.com Arena Premium Team by phone at (877) 234-8425 or email us at [emailprotected].

If you have yet to complete your Single Event Suite Rental, you will have the option to purchase additional tickets during the reservation process.

Bag Policy:

• Bags, backpacks, purses, totes, clear bags, fanny packs, and camera bags are not allowed.
• Small clutches and wallets smaller than 5” x 9” x 1” are permitted and are subject to security inspection.
• Medical and parental bags smaller than 14” x 14” x 6” are required to go through an X-Ray machine security screening. Please see a Guest Services team member on site for directions to the nearest screening entry.

Camera Policy: Non-professional, non-flash, still photography is permitted at most events (disposable, digital, or 35mm cameras with no interchangeable or telephoto lens). Video and audio recording is prohibited. Camera bags of any size are not permitted as we do not allow bags inside Crypto.com Arena.

Event-Day Drop Offs: If you need to bring items to your suite on the day of the game (giveaway bags, branded items, signage etc.), PLEASE EMAIL [emailprotected] AT LEAST TWO (2) DAYS IN ADVANCE OF THE GAME to gain building clearance. Due to building security measures, all items being brought into the suite on the day of the game must be approved ahead of time by our security staff.

VIP Entrances in the following locations:

• Star Plaza VIP Entry: Corner of Chick Hearn Ct. (11th St.) and Figueroa St. (next to the Team LA Store)
• Southwest VIP Entry: Between 11th Street and Figueroa Entrances (next to the Los Angeles Convention Center)

Yes. Each suite is serviced by a shared suite attendant. In-event food and drink orders can be placed via the attendant or by phone. An event day suite menu will be available in the suite upon arrival. The event day Menu is slightly more limited than the advanced in-suite catering menu, however, you’ll still find arena favorites and plenty of beverages available (water, soft-drinks, beer, wine, liquor, etc).

Please note: in-suite catering items are served in group-portions, not individually.

Acceptable forms of payment on CryptoArenaSuites.com include:

• All major credit cards including Visa, Mastercard, American Express, and Discover
• Apple Pay on mobile devices

If you must purchase via wire or overnight check, please contact the Crypto.com Arena Premium Team by phone at (877) 234-8425 or email us at [emailprotected].