| 1.What is the URL of DOP internet Banking? |
| URL for accessing DOP Internet Banking is https://ebanking.indiapost.gov.in |
| 2.What are the pre-requisites for availing DOP Internet Banking? |
| - Valid Active Single or Joint "B" Savings account. |
| - Provide necessary KYC documents, if not already submitted. |
| - Active DOP ATM/Debit card. |
| - Valid unique mobile number. |
| - Email address. |
| - PAN number. |
| 3.How to register for DOP Internet Banking? |
| Visit your home branch, fill the pre-printed application form and submit with required documents. Your DOP internet banking will get activated from next working day. |
| 4.How do I know about my DOP internet Banking Activation? |
| Once the request is processed successfully, an SMS alert will be delivered to your registered mobile number. |
| 5.What is my customer ID? |
| Customer ID is the CIF ID printed on the first page of your Passbook. |
| 6.What should be done once I receive an SMS alert regarding DOP Internet Banking activation? |
| Open the DOP Internet banking page using the URL mentioned in the SMS and use the hyperlink "New User Activation". Fill the necessary details and configure your Internet Banking. |
| 7.Why should I configure Security question and answers during first time login? |
| Security question and answers are required to use when you forget your Login or transaction passwords or both. |
| 8.Whether both login and transactions password can be same? |
| No, it cannot be same. |
| 9.What is the permissible limit for wrong login/transaction password attempts? |
| 5 times. |
| 10.What if I type my login password or transaction password wrong for 5 times? |
| In case login password is entered wrongly for 5 times, user id will be disabled from logging in. In case transaction password is entered wrongly for 5 times, transactions rights will be disabled |
| 11.What is the procedure to get my login rights or transaction rights enabled? |
| Please address the issue by mentioning the CIF ID/User ID to dopeBanking@indiapost.gov.in from your registered email id with the issue details. |
| 12.What if I forgot my password? |
| Use forgot password? Link in the eBanking home page and follow the instructions. |
| 13.Whether my user ID can be changed? |
| Yes, the user ID can be changed only once under My profile > Update channel login ID. |
| 14.What if I forget security questions and answers and password? |
| Please address the issue by mentioning the CIF ID/User ID to dopeBanking@indiapost.gov.in from your registered email id with the issue details. |
| 15.Can I transfer funds and make deposits? |
| - Funds can be transferred from one POSB account to another POSB account either self-payee or third-party payee. |
| - Deposits can be made from your SB account to your own RD account, Repayment of RD Withdrawal, PPF account, Loan on PPF. |
| 16.What if my any of Post office accounts are not visible in my login? |
| Please visit the home branch PO of that account to change the customer ID/CIF ID with the eBanking registered CIF/Customer ID. |
| 17.Can I open any account through internet banking? |
| Yes, you can open either RD or TD accounts which is available under General Services > Service request > New request. |
| 18.Can I close any accounts online? |
| Yes, RD and TD accounts can be closed or pre-closed as per the existing POSB norms. |
| 19.Can I register a stop cheque request? |
| Yes, under General Services > Service request > New request. |
| 20.Can I change my login or transaction password? |
| Yes, it can be changed under My Profile > Change Passwords. |
| 21.Can I schedule a fund transfer for future date? |
| Yes, you can do fund transfer only once by selecting frequency type "Single" and multiple times by selecting frequency type as "Recurring". |
| 22.Can I take PPF withdrawal online? |
| Yes, can be availed for eligible amount. |
| 23.Can I take RD half/partial withdrawal online? |
| No, can be availed for eligible amount/period at home branch PO. |
| 24.How can I disable my DOP Internet Banking? |
| Approach home branch PO for disabling Internet Banking. |
| Please contact your Post office branch for further queries on Internet Banking services offered by Department of Posts. |
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