FAQ: Instant deposits | Help Center | HoneyBook (2024)

Instant deposits use a system that moves money from a client's payment card to your debit card. Instead of waiting 2-3 business days for the money to arrive, it usually takes only 24 hours (or even as little as 30 minutes).

Fees for each instant deposit will be displayed in the Payments screen, and include:

Payments through instant deposit typically appear in the associated bank account within 24 hours (and often, in as little as 30 minutes)!

Sometimes HoneyBook might notice something suspicious and hold the payment temporarily. We do this to protect members and their clients from fraudulent charges, and it may cause a delay in these estimated processing times. It doesn't happen often, but if you don't receive your payment within 24 hours after processing an instant deposit, contact the Support team at [emailprotected].

No! Payments through instant deposit typically appear in the associated bank account within 24 hours, regardless of the date.

Instant deposit uses debit rails in order to deposit funds into your account faster. Your debit card info allows payments to flow easily from your clients’ card directly to your bank account via these debit rails.

If you have chosen to receive a payment through instant deposit in advance and the client pays through a bank transfer, it will take the standard time for bank transfers (around 7-8 business days) and you will not be charged the 1% fee for instant deposit.

Payments that clients make via ACH bank transfer cannot be instantly deposited, as the instant deposit feature is a card-to-card transaction.

Usually this means your payment is already on its way to you. Payments that are sent to your bank account typically begin processing within about 24 hours of being received if instant deposit wasn't available. Once this process starts, it usually takes 2-3 business days for card payments and 7-8 business days for ACH/bank transfers to fully deposit into your account.

One way to ensure you're able to receive your payment through instant deposit is to select this option prior to the payment being completed. Along with this, HoneyBook sends you a notification as soon as a payment that qualifies for instant deposit is made so you can review and select the instant deposit option at that time.

If for any reason we cannot process your instant deposit request, your payment will process within HoneyBook's standard payment processing times. In this case, you will not be able to re-process the deposit as an instant payout.

You sure can! As soon as a payment comes in, you can head into your app's notification center, where you'll be able to see if the payment is instant deposit eligible. If it is, just tap the notification to start the process!

The instant deposits feature is currently only open to members who have been receiving payments through HoneyBook for at least 6 weeks.

A little newer to HoneyBook? You won’t see instant deposits in your account just yet, but hang tight—HoneyBook let you know as soon as you’re eligible for this feature!