FAQs About Insurance Claims Amid Coronavirus Pandemic (2024)

My business was temporarily shut down by the pandemic. Will insurance cover my losses?

It depends on the terms of your policy. Talk to your insurance company or broker, but be prepared for bad news: Even if your insurance includes “business interruption” coverage, it might not cover losses from the outbreak.

Business interruption coverage is typically tied to physical damage from a cause you are insured for, such as a fire or hurricane. Absent such damage, it can be difficult to press a claim, says Shannon O’Malley, a partner in the Dallas office of the national law firm Zelle LLP, who wrote in-depth analysis of the issue early in the pandemic.

In addition, many business policies explicitly exclude claims arising from a virus or communicable disease, or don’t address those causes, which can effectively mean the same thing.

A flurry of lawsuits filed by businesses ranging from restaurants and hair salons to Major League Baseball teams have challenged insurance companies’ denial of COVID-related claims, but state and federal courts are largely finding for the insurers, according to tracking by the University of Pennsylvania’s Carey Law School.

Even if a policy includes “civil authority” provisions related to a government order to close, these typically require that the order arise from physical damage caused by a covered event, O’Malley says. Claims on this basis are complex and contingent on individual circ*mstances; consider consulting an attorney well versed in insurance law to discuss your situation.

Will my health insurer make me pay anything if I need coronavirus treatment?

Probably. Most large insurers waived cost-sharing for COVID-19 treatment for most of 2020 and into 2021, but they are now generally applying copays, coinsurance and deductibles for such services.

Regardless of your insurer, you should not have to pay anything out of pocket for federally approved COVID-19 vaccines. Major insurers continue to cover COVID-19 diagnostic tests in most circ*mstances and, under federal guidelines, must pay for up to eight at-home rapid tests a month for members of their plans. (You may need to pay upfront for over-the-counter rapid tests and file a claim with your insurer for reimbursem*nt; check with your plan provider.)

More information is available from insurers’ websites. If your provider is not listed, call your health plan’s customer service number to find out about its coronavirus response.

  • Aetna:No cost-sharing for diagnostic testing to determine whether treatment is needed, or for antibody tests ordered by a physician or medical professional. The waiver does not apply to tests for the purpose of returning to work or school, except as required by law. Cost-sharing is in effect for treatment for COVID-19.
  • Anthem:No out-of-pocket costs for doctor-ordered COVID-19 testing and test-related visits. Copays, coinsurance and deductibles apply for COVID-19 medical care, according to the terms of your health plan.
  • Blue Cross/Blue Shield:Blue Cross/Blue Shield is an association of member companies that operate independently, and COVID-19 cost-sharing policies may differ from state to state. Use the map at the Blue Cross/Blue Shield coronavirus web page to check on procedures in your state.
  • Cigna: No out-of-pocket costs for COVID-19 diagnostic tests, or for diagnostic office visits with an in-network provider, through the end of the federally declared public health emergency, which currently runs until July 15, 2022. There is cost-sharing for COVID-19 treatment.
  • Health Care Services Corporation(HCSC):No cost-sharing for FDA-approved COVID-19 diagnostic tests or for testing-related visits with in-network providers until the end of the public health emergency. Out-of-pockets costs apply for COVID-19 treatment.
  • Humana: COVID-19 diagnostic tests are 100 percent covered for Medicare Advantage plan holders in all circ*mstances and for members insured through employer plans if the test is ordered by a health care professional. Out-of-pockets costs for COVID-19 treatment are waived for the 2022 plan year for Medicare Advantage members, but standard copays, coinsurance and deductibles apply for people with employer plans.
  • Kaiser Permanente:No-cost testing is available to members. COVID-19 treatment is subject to your policy's cost-sharing provisions.
  • United Healthcare:No out-of-pocket costs for FDA-approved diagnostic tests ordered by a health care professional, or for testing-related visits, during the federal public health emergency. Standard cost-sharing applies for COVID-19 treatment.

Is Medicare covering COVID-19 vaccines, testing and treatment?

Medicare will pay all costs for any federally authorized COVID-19 vaccine, for testing ordered by a doctor or other health care provider, and for over-the-counter at-home tests (up to eight per month). There will be no out-of-pocket costs, whether you have Original Medicare or a Medicare Advantage plan.

People with original Medicare who are hospitalized for COVID-19 treatment will still have deductibles and copays. If you have a supplemental Medigap plan, it may cover these costs. If you have Medicare Advantage, out-of-pocket costs for hospital and outpatient treatment vary by plan. Contact your Advantage plan provider.

You'll find more information in our AARP Answers on Medicare and the coronavirus.

What about Affordable Care Act (ACA) health plans?

Heath insurance purchased through the ACA marketplace is required to cover emergency services and hospitalization, and that would apply to such treatment for COVID-19. You may incur out-of-pocket costs, depending on your plan. Ask your plan provider about its coverage.

I don't have health insurance. Can I get covered?

You may be able to get Medicaid, the federal-state health care program for low-income people, or an ACA plan.

Medicaid enrollment is open all year. More than 13 million people have signed up since the start of the pandemic, according to tracking by the Kaiser Family Foundation. Eligibility is based primarily on income and differs by state — contact your state's Medicaid program for information.

ACA plans in most states are sold through the federal marketplace. Open enrollment for 2022 plans ended Jan. 15. For 2023 coverage, federal open enrollment runs from Nov. 1 to Dec. 15. Some states operate their own ACA exchanges and maintain different enrollment periods; check with your state's exchange for information.

Outside of your state's open enrollment window, you can sign up for an ACA plan if you qualify for a special enrollment period due to a life-changing event, such as a loss of previous health coverage.

Some health insurers sell short-term policies with low premiums, but these offer limited benefits and, unlike with Medicaid and ACA plans, you can be turned down for a preexisting condition. Closely read and carefully consider a short-term plan's provisions before signing up.

Editor’s note: This story has been updated to reflect new COVID-19 information.

FAQs About Insurance Claims Amid Coronavirus Pandemic (2024)

FAQs

FAQs About Insurance Claims Amid Coronavirus Pandemic? ›

Fast Facts

How did COVID affect insurance? ›

The pandemic affected health insurer earnings by changing the pattern of payments on claims and by decreasing investment income. In 2020 the increase in Covid-19 hospitalizations and testing requirements placed upward pressure on health insurer costs.

Does insurance cover pandemic losses? ›

Most commercial policies have exclusions for loss due to contamination by virus and similar perils. You should check your policy for a specific exclusion for viral/bacterial contamination or an incident triggered by an epidemic/pandemic, which means insurance would not cover losses related to COVID-19.

What does pandemic insurance cover? ›

Business Insurance

These include disability and unemployment insurance, paid family leave for caregivers, and workers' compensation if you were exposed to and contracted COVID-19 during the regular course of your work.

What triggers business interruption insurance? ›

Standard insuring agreements typically require three elements be present to trigger coverage: A covered cause of loss, as described in the policy declarations, must be behind damage or loss of property; Necessary suspension of operations during period of restoration; and. Actual loss of business income.

What are the effects of COVID-19 on health insurance and financing? ›

Pressures on claim reserves

However, COVID-19 has created a misalignment of claims paid and premiums collected. The number of insureds has rapidly declined due to surging unemployment, adversely affecting premium collection. This can put a strain on the insurer's reserve balances to finance their claim payments.

How has the pandemic affected healthcare? ›

Government lockdown orders affected consumer healthcare spending behavior in many ways. Lockdowns reduced the availability of in-person medical services; prompted changes in employment status, leading to health insurance adjustments; and forced many elective surgeries to be postponed.

What are the two coverages under liability coverage? ›

Liability coverage includes property damage and bodily injury coverages. Property damage coverage insures against damage to another person's property caused by your vehicle.

What are the consequences of pandemics? ›

The pandemic has affected the public's mental health and well-being in a variety of ways, including through isolation and loneliness, job loss and financial instability, and illness and grief.

What is an example of a business interruption insurance claim? ›

For example, if a fire renders a retail store unusable and it is not able to sell merchandise and generate revenue during the time it is closed for repairs, business interruption coverage could help offset income losses along with continued necessary day-to-day expenses (such as payroll and taxes).

Are COVID tests still covered by insurance in California? ›

Are COVID-19 tests covered? Yes, but coverage for testing varies by plan. Blue Shield and Blue Shield Promise will cover most COVID-19 tests at no out-of-pocket cost to you for specified plans noted below. This applies to both diagnostic and screening tests.

Does travel insurance cover COVID quarantine? ›

Plans offered through World Nomads also offer coverage for COVID-19, which can pay for health care and quarantine if you test positive or get sick during your travels.

What does travel insurance not cover? ›

Most travel insurance policies won't pay out if you're negligent while under the influence of alcohol or drugs, and have an accident or have property stolen.

What is probably the most common cause of business interruption? ›

Fire and explosion

Fire remains a major cause of having to make a business interruption claim. This could start with a stove in a kitchen, caused by faulty electrical equipment, or combustible dust and materials catching alight. Flammable liquids and chemicals are also often a reason for a blaze.

What are some common exclusions to coverage under a business interruption policy? ›

Business interruption does not typically cover damages or losses from flooding, earthquakes, and mudslides, although consumers can purchase additional coverages for these specific perils. Exclusions from coverage include losses unrelated to property damage, such as lost revenues due to viral outbreaks or pandemics.

How do you handle business interruption claims? ›

How to Prepare a Business Interruption Claim
  1. Develop an Action Plan.
  2. Measure the Business Income Loss.
  3. Identify Extra Expenses.
  4. Develop and Execute a Loss Mitigation Plan.
  5. Collect and Maintain Supporting Documentation.

What are examples of pandemics? ›

Other examples of pandemics in recent history
  • The 2009 swine flu pandemic: The flu strain that caused this outbreak, H1N1, was first identified in the U.S. in April 2009. ...
  • The HIV/AIDS pandemic: The first cases of HIV, the virus that causes AIDS, appeared in 1981.

What is a pandemic event? ›

A pandemic is the worldwide spread of a new disease. Viral respiratory diseases, such as those caused by a new influenza virus or the coronavirus COVID-19, are the most likely to turn into a pandemic. A pandemic is not the same as an epidemic.

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