FedEx | System Down (2024)

FAQs

Is FedEx having issues today in the USA? ›

No, we are not detecting any problems with FedEx right now.

The last outage detected for FedEx was on Monday, September 9, 2024 with a duration of about 55 minutes.

You can reach the FedEx Alert Line in the United States at: 1-866-42-FedEx (1-866-423-3339). If you are outside the U.S., click here for phone numbers.

If you missed your delivery, we'll leave a door tag for you. It has a number that's associated with your package's original tracking number and the steps you can take to locate your package.

If you make too many failed attempts to log in, we'll lock your account. Please wait 60 minutes. Your user ID will be reactivated, and you'll be able to reset your password. If you need more help, contact FedEx Technical Support at 1.877.

Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, special events, and national emergencies) may occur and cause delays for inbound and outbound shipments.

Quarterly operating income for the air-based Express unit fell 60%, hit by volatile macroeconomic conditions, muted retailer restocking and reduced demand from its largest customer, the U.S. Postal Service (USPS). The U.S. Post Office has been diverting more packages from higher-margin air services to ground services.

You must enter an 'Email Address'. Please fill out the fields above, type your question in the box below, and click "Chat now" to proceed. You must accept the 'Terms of use' before you can chat with a representative. Please note that this web chat may be recorded for quality assurance and training purposes.

Or if you'd like more visibility, use FedEx Delivery Manager^®. You can monitor your incoming and outgoing packages throughout the entire delivery process and receive alerts and notifications. You can also call 1.800.GoFedEx 1.800.463.3339 and say “track my package.” Or text “follow” plus your door tag number to 48773.

Steps for Filing a Complaint Against FedEx

If you have encountered problems with a FedEx delivery or a FedEx driver, it is advisable to contact customer support at 1-800-463-3339 to file a complaint. Alternatively, you can also initiate a complaint on the company's official website at fedex.com/en-us/customer-support.

If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient's door. If no signature is required, the shipment will be left at the recipient's door.

What happens if FedEx doesn't deliver by 8pm? ›

We'll reattempt to deliver your package the following day. Generally, we make deliveries from 8 a.m. to 8 p.m. Monday–Friday, and on Saturday and Sunday for residential deliveries.

If you believe that your package was not delivered to you as indicated and you have evidence to support your claim, you may have grounds to file a lawsuit against FedEx for breach of contract or negligence.

For security reasons, your FedEx account locks after three failed login attempts or three failed attempts at resetting your password. If you are locked out you'll need our help to unlock your account.

To unlock your account, you'll need to contact a member of our Live Chat team. To do so, just select 'Live help' from the app menu. For security reasons your FedEx account locks after three failed login attempts, or three failed attempts at resetting your password.

Automatic timeouts. You're automatically logged out after 60 minutes of inactivity on fedex.com. After that, you'll need to log in to your account again. This helps keep your account safe, especially on shared computers.

Two major problems have emerged: the handoff of packages from sorting facilities to FedEx contractors and the high turnover rate among contractor drivers.

Packages are scanned at various points between pickup and delivery. The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination.

The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions. We work hard to deliver every package as soon as possible, so a delivery exception doesn't necessarily mean that your shipment will arrive late.

The reason for this is that FedEx Ground is limited to only commercial addresses. FedEx Home Delivery is the residential address equivalent that will typically appear instead.