File a device protection claim (2024)

FAQs

How do I claim my phone insurance for damage? ›

You'll need to provide your carrier, your device make and model, a description of what happened, a billing and shipping address, and a method of payment for the deductible. After you submit the device claim, you should receive an email with shipping and tracking information for your replacement device.

The Insurance Device Protection Plan provides coverage for accidental damage, loss, and theft. The Service Contract Device Protection Plan provides coverage for hardware service issues (mechanical breakdown), JUMP!® Upgrades, unlimited screen protector replacements, and access to tech support and mobile security apps.

Go to phoneclaim.com/att or call us at 888.562. 8662 to start a claim. The maximum value per claim is $2,500.

How long do I have to file a claim? Claims must be filed within 90 days of the covered device failure.

When reporting the incident, the insurance company will require you to provide documentation to support your claim. This may include a police report, a copy of the insurance policy, proof of ownership of the phone and proof of the incident. The documentation required may vary depending on the incident and the policy.

Tell the whole truth and nothing but the truth

Whether you're claiming for a lost, stolen or damaged phone, make sure you provide as much detailed information as possible to help with the claim.

What does it not cover? First, many insurance policies won't cover natural wear and tear that happens over time. Your cell phone insurance policy also isn't likely to cover you if you've made changes to your phone.

The warranty is basically a contract that says if the phone doesn't live up to basic expectations of working well over a specified amount of time, the manufacturer will repair it or replace it. Typically, manufacturers' phone warranties last a year.

Insurance for cell phones can help protect you from: Accidental damage due to spills and drops. Theft and vandalism. Cracked screens.

When can I claim for my phone insurance? As your cover starts immediately after you purchase the policy, you can claim anytime you need to.

How long does an AT&T insurance claim take? ›

We offer same-day replacement with our AT&T Protect Advantage plan. Otherwise, in most cases, you'll get your replacement device in 1-2 business days. Some devices qualify for cracked screen repair (available in select areas for certain devices).

Is there a waiting period before I can file a claim? There is no waiting period. A claim can be filed anytime after purchase if the failure is covered.

We'll take care of damages to your home or neighboring property because of fire, water, smoke or explosion. And if a guest gets hurt, we'll cover medical payments to others and legal expenses.

Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, the replacement will be made with a new device of like type and quality. And because your satisfaction is so important to us, every replacement device comes with a 6-month warranty.

We must receive your defective device within 15 days of when you receive your replacement. If we do not receive your device within 15 days, we'll charge the non-return fee. This fee is equal to the no-contract retail price of your defective device (not exceeding $1,400).

The claim form must be submitted when reporting the damage. This can be done either via the internet for online mobile insurance plans or by visiting the insurance company's office. In case of theft, an FIR must be submitted along with the claim application form.

Accidental damage - If you accidentally damage your phone, including cracking your screen, your insurer will pay for repairs or to replace it. Theft - If your phone's stolen, your cover will replace it with the same make and model, or a phone with the equivalent specification.

If you want to make an accidental damage claim, you first need to check it's included on your policy. If it is, you need to get in touch with your insurer.