Frequently asked questions
How many coupons can I use on an order?
A maximum of four coupons can be applied to your Kohls.com order: ONE sitewide %-off coupon, MULTIPLE department-specific $-off or %-off coupons, and MULTIPLE $-off coupons (like Kohl's Cash® and Kohl's Rewards).
What items are excluded from coupons?
Certain Kohl's products and brands are not eligible for any storewide or department specific promotions or discounts. While these products may not be eligible for coupons, you'll still be able to earn and redeem Kohl’s Cash® and Kohl's Rewards® when purchasing them (with the exception of any Sephora at Kohl's merchandise, which is only eligible to earn Kohl's Rewards®). See our Exclusions List. for full details.
Help articles
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Why are some customers sent a coupon when others are not?
Kohl's mails out different coupons to our customers throughout the year. Not every customer will receive the same coupon at the same...
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Using Multiple Coupons
One of the many great ways to maximize your savings, is to combine multiple coupons on the same order. When using multiple coupons...
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Can I still receive a discount, if I did not get an offer coupon?
As a Kohl's Card holder, you do receive extra savings coupons throughout the year.If an offer is not received while a sale is...
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Age-Specific Coupons
We offer a 15% discount on qualifying purchases every Wednesday in our stores to customers aged 60 or better. Additional...
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Coupon Eligibility
You can use coupons on Kohl’s-only brands and other great brands such as Apt. 9, Croft & Barrow, FLX, Jumping Beans, SO, Sonoma...
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Kohl's Card Coupons
Can I be sent a new 15%, 20%, or 30% coupon? There are scratch offs available at the registers in the store during our secret sales...
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Was I charged for my canceled items/order?
No, we do not charge your order until it ships and is in a "Complete" status. When an item is canceled before your order ships, you...
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Kohls.com Shipping CostsUpdated
Want free shipping? Use FREE In-Store Pickup or FREE Ship to Store on orders. How is free shipping calculated? Free shipping is...
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Servicemember (Military) Discount
KOHL'S OFFERS ACTIVE MILITARY, VETERANS, RETIREES AND THEIR IMMEDIATE FAMILY MEMBERS 15% OFF QUALIFYING PURCHASES ON MONDAYS, IN STORE...
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Can I apply a new promo code to a previous order?
Promo codes are only good on new orders and may not be appl ied to previously placed orders. How can we assist you today? Chat us!...
