Fix problems with apps from Microsoft Store (2024)

FAQs

How do I fix Microsoft Store apps not working? ›

Press the “Windows” key on your keyboard or click the Windows icon at the bottom left of your screen. Type “Microsoft Store” in the search bar and select it. Right-click the Microsoft Store app and choose “More” from the menu that appears. Select “App settings” and scroll down until you see a button labeled “Reset”.

If you uninstalled Microsoft Store by any means and want to reinstall it, the only Microsoft-supported method is to reset or reinstall the operating system. It will reinstall Microsoft Store. Uninstalling the Microsoft Store app is not supported, and uninstalling it may cause unintended consequences.

The app isn't compatible with your device.

Microsoft Store automatically hides or blocks the purchase button on apps that are incompatible with your device. You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox.

Freezing apps can be caused by the apps themselves, due to programming bugs, or by the way they're used — if you try to do too much or tap too many buttons at the same time. An overheating phone can also cause your apps to freeze and crash.

Uninstall from Settings

On the Start menu, select Settings > Apps. Find the app from the list, select it and then click Uninstall.

How to update Microsoft Store apps? ›

It's not possible to accidentally delete App Store. You may have hidden it, swipe down on the middle of your iPhone Home Screen to activate a search box. Type "App Store" in it, it should come up. If no results come up, you may need to do a full factory reset.

Sign-out and sign-in to your Microsoft Account in MS Store. Open Settings => Update & Security => Troubleshoot => Windows Store Apps => Run the Troubleshooter. >> Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK. 5.

In Task Manager, select the "Processes" tab. Then, find the app to close, right-click the app, and choose "End Task." Windows will forcibly close your selected app. You can now relaunch the app by double-clicking the app's shortcut on your desktop or finding the app in your PC's "Start" menu and selecting it there.

Corrupted system files, registry errors, or other underlying issues can also cause problems with apps. Viruses, malware, or other forms of malicious code can damage app files and interfere with their normal functioning. Low memory or insufficient system resources may also prevent apps from opening as intended.

To do so, follow these steps: Press the "Ctrl + Shift + Esc" keys on your keyboard to open Task Manager. In the "Processes" tab, look for "Microsoft Store" or "WinStore. App.exe." Right click on the entry and select "End Task." Once the app has been closed, try opening it again and check if it now loads correctly.