Frequently Asked Questions | ExpressVPN (2024)

Last updated: July 16, 2024

Got a question? Get answers here!

• Need help setting up ExpressVPN on your device?Please see the setup tutorials section.
• Havetrouble using ExpressVPN on your device?Please see the troubleshooting guides section.

Need live chat support? You can also get in touch with the ExpressVPN Support Team for further questions.

What can I do with a VPN?

A VPN is a multi-purpose digital survival tool. You can use your VPN to:

• Hide your real IP address and surf the web with added privacy
• Protect your confidential information (such as online banking credentials or social media passwords) through VPN encryption
• Unblock and access your favorite websites and social media platforms
• Stream and downloadanything securely, anonymously, and with no limits
• Get discounts when you shop online

Learn more about what a VPN can do.

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Is ExpressVPN free?

No. ExpressVPN is a premium VPN service, although a free trialis available for certain mobile devices.

Furthermore,all subscriptions come with a 30-day money-back guarantee, which means you can try us for a month with zero risk. If you’re not satisfied for any reason, just ask Support for a full refund in your first 30 days, and you’ll get all your money back.

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What do I get with my subscription?

Each subscription comes with access to all ExpressVPN apps and server locations. You can download ExpressVPN apps on as many devices as you’d like, or use the manual configuration instructions.

Learn more about the features available in every ExpressVPN subscription.

See setup instructions for ExpressVPN apps and manual configurations here.

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How do I cancel my subscription?

For instructions on canceling your subscription, please see here.

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Does ExpressVPN offer a lifetime subscription?

No. Providing a secure, fast, and reliable VPN service requires ongoing maintenance costs.

Lifetime subscriptions mean providers must deal with a lack of sustained revenue. They usually cope with this by using cheaper and less-secure infrastructure, selling user logs and IP addresses for extra income, or limiting technology upgrades and customer support to cut costs.

ExpressVPN is committed to protecting your online privacy and continually invests resources to ensure you get best-in-class service. For more on why there is no lifetime subscription for ExpressVPN, read the full blog post.

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Why is ExpressVPN more expensive than other VPNs?

Running a secure and ultra-fast network on the scale that ExpressVPN does is expensive. Unlike budget VPN providers, ExpressVPN invests in a better and more reliable platform to provide you with a superior and secure experience. ExpressVPN is still a great valueand offers a 35% discount for customers signing up for a one-year package.

You can also take advantage of the ExpressVPNreferral program and earn 30 free days for every friend you refer who signs up.

Learn more about the benefits of a premium, paid VPN.

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Will I be notified if my subscription is terminated?

ExpressVPN reserves the right to suspend or terminate services at any time, upon reasonable notice to you. Where applicable, your payment will be refunded to you.

For further details, you can refer to the ExpressVPN Terms of Service.

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How many IPs do you have?

ExpressVPN has thousands of servers in dozens of locations around the globe. Each location can have hundreds of servers, with each server containing thousands of IPs. Server availability varies according to the connection protocol chosen (Lightway, OpenVPN, or IKEv2). ExpressVPN does not specify the number of available IPs because that may change depending on demand and other factors.

For an up-to-the-minute list of all our locations, see here.

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Do you log my data?

ExpressVPN is a privacy-focused company that does not store activity logs or connection logs of our users. ExpressVPN does collect minimal information about the usage of our services in order to identify and address technical issues, but this information cannot be used to connect you to any specific activity or behavior.

For more details, you can read ExpressVPN’s strict policy to keep no activity or connection logs, as well as the Privacy Policy and Terms of Service.

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Is ExpressVPN safe?

Yes! ExpressVPN takes numerous measures to ensure your VPN connection is safe and secure:

• IP masking using server locations around the world
• Industry-standard 256-bit AES encryption
• Network Lock (kill switch) for superior leak protection
• No activity logs and no connection logs
• Private, encrypted DNS on every server
• Perfect forward secrecy for future-proofed privacy

Besides these standard features, ExpressVPN has a dedicated team of security engineers working to constantly upgrade our network and apps to address new threats to your privacy.

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Why should I choose ExpressVPN over other VPN providers?

ExpressVPN runs a premium VPN network optimized for quickness and reliability. Enjoy unlimited bandwidth and your choice of servers in dozens of countries around the world. ExpressVPN has built the best network and VPN apps in the industry. Still not convinced? ExpressVPN comes with a 30-day money-back guarantee on all plans, so you can try the best VPN service available with zero risk.

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What are ExpressVPN’s Terms of Service?

To read more about ExpressVPN as a company, please read the ExpressVPN Terms of Service here.

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How do I sign in to my ExpressVPN account?

There are two ways to sign in to your account on the ExpressVPN website.

You can sign in with the email and password associated with your ExpressVPN account.

Alternatively, you can enter the email associated with your ExpressVPN account and request an email sign in link. Open the link in your email to complete signing in to your account.

If you don’t have an ExpressVPN account, you can get a subscription by clicking below:

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How do I install ExpressVPN?

1. Get an ExpressVPN subscription
2. Go to ExpressVPN.com and selectMY ACCOUNT at the top of the page
3. Sign in using your username and password
4. UnderMy Subscriptions, selectSet Up ExpressVPN
5. SelectDOWNLOAD NOW for the appropriate version of your device
6. Follow the instructions to set up ExpressVPN on your device and enjoy the internet with added privacy and security!

Need help? Pleaseget in touch with the ExpressVPN Support Team.

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Why doesn’t my ExpressVPN desktop app automatically update?

Auto-update is now available for all ExpressVPN desktop apps. This includes the ExpressVPN apps for Windows, Mac, and Linux.

If auto-update is not working on your ExpressVPN desktop app, make sure you are using the latest version of the app. You can manually download the latest version of the ExpressVPN apps here. If auto-update is still not working, contact the ExpressVPN Support Teamfor help.

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Why doesn’t my ExpressVPN app notify me that a new version is available?

ExpressVPN alerts customers of new releases gradually to ensure a smooth transition process. To download the latest version of any ExpressVPN app, please visit www.expressvpn.com/latest.

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What is the location picker?

The location picker allows you to select which VPN server location to connect to.

From the location picker, you can view the server locations you recently connected to, the ones you have marked as favorites, and all of the server locations available. ExpressVPN will also recommend the top server locations based on where you are.

See instructions for picking locations:

• On Windows
• On Mac
• On Linux
• On Android
• On iOS

For more information on picking server locations, see this guide orcontact the ExpressVPN Support Teamfor help.

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Does ExpressVPN throttle my connection?

No. With ExpressVPN, there is no monthly data cap and no ISP service throttling.

Find out how a VPN helps you defeat throttling and download with no limits.

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I still have questions. How can I contact live chat support?

For any other questions, or for any issues you have encountered, pleasecontact the ExpressVPN Support Team.

You can also create a support ticket or email the team directly at:

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