If the voucher has not been used, you can call us on 0800 555 111. We will help you to cancel the voucher and arrange a refund. It may take 24 to 48 hours to show in your account.
If you have used Send money via the Money app, you can cancel the transaction by doing the following:
1. Select Send money.
2. Select the transaction you want to cancel from your recent Send money payments.
3. Check the status, which should be Unredeemed. (You can cancel the transaction only if the voucher has not been redeemed yet.)
4. Select Cancel Send money.
The money will be refunded into your account automatically.
Remember, we are not liable if you pay money to the wrong cellphone number or if the amount is wrong.
