In this article, we will show you how to go to a specific section based on an answer in Google Forms in just a few clicks. Simply follow the steps below.
How to Go to a Section Based on an Answer in Google Forms
1. Add specific sections.
To create different sections, look for the two horizontal lines icon on the right-hand side menu (hover text will say "Add section"). Click on it to add a new section. You can add as many sections as needed.
2. Enable "Go to section based on answer" for your questions.
Click on the question that will determine the section navigation. This can be a multiple-choice or dropdown type question, as these allow for conditional logic.
You will see three dots in the lower right corner of the question box. Click on them to open a menu.
Choose "Go to section based on answer."
3. Specify the destinations for your answers.
Now, options will appear next to your answer choices. For each answer, you can choose which section the respondent will go to if they select that answer.
Click on the dropdown menu next to each answer choice and select the appropriate section for navigation.
4. Test your form using the preview mode.
Once everything has been set up, use the preview button (eye icon at the top of the page) to test the form. Ensure that each answer takes you to the correct section.
"Go to Section Based on Answer" Is Not Working: What Should I Do?
If the "Go to section based on answer" feature in Google Forms isn't working as expected, here are some troubleshooting steps you can try:
1. Check Question Type
Ensure that the question you want to base the navigation on is a multiple-choice, dropdown, or checkbox question. These types support section navigation.
2. Verify Section Setup
Confirm that you have more than one section created in your form. You can’t set up navigation to different sections if you only have one section.
3. Review Conditional Logic Settings
Double-check the settings for each answer. Make sure you have selected the correct corresponding section for each possible answer.
4. Look for Conflicting Rules
Make sure there aren't conflicting rules within your form. For example, if two answers are set to jump to different sections, this might cause unexpected behavior.
5. Test in Incognito Mode
Sometimes browser extensions can interfere with Google Forms. Try opening your form in an incognito window to see if it works there.
6. Check for Browser Issues
Ensure your browser is up to date. Try using a different browser to see if the issue persists.
7. Preview the Form
Use the preview option (eye icon) at the top of the Google Forms page to test the form. Remember that changes you make while editing the form may not be saved in real-time if your internet connection is unstable.
8. Review Section Settings
Each section has a "Continue to next section" default setting at the bottom. Ensure that this default action isn't overriding your conditional logic.
9. Check Your Internet Connection
A poor internet connection can sometimes cause changes not to save properly. Ensure you're connected to a stable internet connection when editing the form.
10. Refresh and Retry
After making changes, save your form, refresh the page, and try setting up the conditional logic again.
We hope this article has helped you and given you a better understanding on how to go to a specific section based on an answer in Google Forms.
You might also like our articles about free alternatives to Google Forms and how to make a pie chart on Google Forms. To optimize your workflow better, we recommend reading our guide on how to configure email alerts for new responses in Google Forms.
