FAQs
My Google Authenticator codes don't work
It may be because the time isn't correctly synced on your Google Authenticator app. On the next screen, the app confirms the time has been synced. You should be able to sign in.
What iOS is required for Google Authenticator? ›
Requires iOS 14.0 or later.
How do I fix my Authenticator app on my iPhone? ›
Troubleshooting Microsoft Authenticator App on Android & iPhone
- 1 Turn on push notifications.
- 2 Restart your phone.
- 3 Update the app and your phone.
- 4 Check your internet connection.
- 5 Enable location services.
- 6 Disable your VPN.
- 7 Turn off Battery Optimization (Android).
Troubleshooting iPhone PDP Authentication Problem
- Recognizing PDP Authentication Challenges. ...
- Step 1: Check Cellular Data Settings. ...
- Step 2: Verify Cellular Network Authentication. ...
- Step 3: Review Cellular Data Network Settings. ...
- Step 5: Restart Your Device. ...
- Step 6: Reset Data Network Settings.
Problems logging into your account
The most common cause of 2-factor authentication problems is that the time on your Google Authenticator app is not synced correctly.
Is there an Apple version of Google Authenticator? ›
Google Authenticator is one of the most popular One Time Password (OTP) generators for Two-Factor Authentication. Unfortunately, Google Authenticator is only available on mobile devices such as your iPhone and iPad.
What are the minimum requirements for Google Authenticator app? ›
With Google Authenticator, you can synchronize your verification codes across all your devices, simply by signing in to your Google Account. Tip: To use this feature you must have: Version 6.0 or above on Android. Version 4.0 or above on iOS.
Does iOS have a built in Authenticator app? ›
Apple has a built-in authenticator in Passwords. Go to Settings → Passwords, sign in with TouchID or Passcode. Find the Account/Website with associated username and code where you would like to add Two-Factor Authentication. Tap in and select.
How to get Authenticator working on new iPhone? ›
On your old device, create a QR code:
- In the Authenticator app, tap Menu Transfer accounts. Export accounts. You'll be asked to unlock your device.
- Select the accounts you want to transfer to your new device.
- Tap Next. If you transfer more than one account, your old device may create more than one QR code.
Make sure your device is up to date, and that any other security apps (such as Microsoft Defender and Intune Company Portal) are also up to date. Make sure the device's Date & time are correct too. If you're using VPN, try disconnecting to see if the issue persists.
To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. If you have a phone number that isn't associated with your trusted device, consider verifying it as an additional trusted phone number.
Why is my Google Authenticator code not working on my iPhone? ›
Ensure that your iPhone is running the latest version of Google Authenticator. Go to the App Store, search for Google Authenticator, and if you find that there's an update, go ahead and install it. NOTE: ENSURE YOU HAVE EXPORTED ANY CODES.
How do I resync my iPhone with Google Authenticator? ›
Go to the main menu on the Google Authenticator app. Select Settings. Select Time correction for codes. Select Sync now.
Why is my Authenticator app not sending me a code? ›
The Microsoft Authenticator app requires an internet connection to send verification codes. Check if the app has the necessary permissions to send notifications. On your mobile device, go to Settings > Apps > Microsoft Authenticator > Permissions, and ensure that the app has permission to send notifications.
What do I do if I can't access my Google Authenticator? ›
If you use Authenticator for 2-step verification to log in to your Google account but don't have access to Authenticator on your old device, you'll need to restore your Google account to get back in. To do this, go to https://accounts.google.com/signin/recovery.
What to do when 2 factor authentication is not working? ›
Authenticator apps rely on the time set on your device to create the authentication code. If the time on your device does not match the time on your computer then the code will not work. Check the time and date on your phone and make sure they match the computer or device you are logging in from.
