Handle duplicate transactions in QuickBooks Self-Employed (2024)

by Intuit Updated 1 year ago

Learn what to do if you see duplicate transactions from your connected bank and credit card accounts.

When you connect your bank and credit card accounts to online banking, QuickBooks Self-Employed automatically downloads your latest transactions.

Since each bank connects to QuickBooks differently, sometimes there are crossed wires. QuickBooks may occasionally download duplicate transactions. Here's what to do with duplicate transactions and how to prevent them in the future.

Step 1: Double-check your bank statement

Before you change anything in QuickBooks Self-Employed, check your bank statement. Sign in to your bank's website and pull up the statement for the period you see the duplicate.

If you see the transaction on your statement twice, your data downloaded correctly. If you only see the transaction once, move on to Solution 2.

Step 2: Check your online bank connections in QuickBooks

Let's make sure your bank or credit card account is only connected to QuickBooks Self-Employed once. If it's connected twice, simply hide one of the accounts. This stops QuickBooks from downloading new transactions from the second connection.

On a web browser

  1. Select the profile ⚙ icon.
  2. Select Bank Accounts.
  3. Make sure your bank or credit card account is connected once.
  4. If there's a duplicate, select the toggle to OFF in the Show account column.

On an iPhone or iPad (iOS)

  1. Select the profile icon and thenSettings.
  2. Select Bank Accounts.
  3. Make sure your bank or credit card account is connected once.
  4. If there's a duplicate, select the toggle to OFF.

On an Android phone or tablet

  1. Select the menu ☰ icon and then Settings.
  2. Select Bank Accounts.
  3. Make sure your bank or credit card account is connected once.
  4. If there's a duplicate, select the toggle to OFF.

This should stop duplicate transactions in the future. If you still see duplicates, move on to Solution 3.

Step 3: Exclude duplicate transactions

Follow these steps to exclude any duplicate transactions QuickBooks already downloaded.

Also, make sure you didn't accidentally manually add a transaction for a transaction QuickBooks already downloaded from your bank. If you added a duplicate, you can delete it.

Handle duplicate transactions in QuickBooks Self-Employed (2024)

FAQs

How to delete duplicate transactions in QuickBooks Self-Employed? ›

On an iPhone or iPad (iOS) or Android phone or tablet
  1. Go to the Transactions menu. On Android, select the menu ☰ icon and then Transactions.
  2. Find and select the transaction you want to delete.
  3. Select Delete transaction.

How do I fix duplicate transactions in QuickBooks? ›

Remove duplicate transactions in Side-by-Side mode
  1. Go to the Banking menu.
  2. Select Bank Feeds and then Bank Feeds Center.
  3. In the Items Reviewed section, select the account with the transactions you want to remove.
  4. Select Items to Delete.
  5. Select the transactions you want to delete.
  6. Select Delete Selected.

Why do QuickBooks keep duplicating transactions? ›

When you connect your bank and credit card accounts to online banking, QuickBooks Self-Employed automatically downloads your latest transactions. Since each bank connects to QuickBooks differently, sometimes there are crossed wires. QuickBooks may occasionally download duplicate transactions.

How do I record duplicate payments in QuickBooks? ›

Record a deposit for duplicate payment in Desktop
  1. Go to Customers, then select Create Credit Memos/Refunds.
  2. Select the credit memo you'd like to create a refund for.
  3. Select Refund. This opens the Write Checks window.
  4. This creates your check and auto-populates the details. Review and select Save.
Oct 26, 2022

How do you mass delete duplicate transactions in QuickBooks Online? ›

Need to delete Duplicate transactions
  1. Go to Transactions then Bank transactions.
  2. Select the bank account, then click the For review tab.
  3. Choose transactions you want to exclude.
  4. Click Batch actions, then choose Exclude.
Feb 3, 2024

Is there a way to delete multiple transactions in QuickBooks? ›

Go to the Accountant menu, then select Batch Delete/Void Transactions…. Find and select the checkboxes next to the transactions you want to delete or void. Select Review & Delete if you want to delete the transactions. If you want to void them, select Review & Void.

How do I delete duplicate payments in QB? ›

How do you delete a duplicate payment in QuickBooks?
  1. Click on the duplicate payment and select “Edit.”
  2. At the bottom of the screen, click “More” and then select “Delete.” Click “Yes” to confirm.

How do you prevent duplicates in transactions? ›

How to eliminate duplicate payments
  1. Reduce manual invoice data entry. ...
  2. Collect standard vendor documents. ...
  3. Cleanse your vendor database. ...
  4. Pay your invoices promptly. ...
  5. Reduce the number of vendors you work with. ...
  6. Limit vendor payment methods. ...
  7. Centralize invoice processing. ...
  8. Conduct regular AP audits.
Jul 31, 2024

How do I prevent duplicates in QuickBooks Online? ›

Disable duplicate invoice numbers
  1. Go to Settings ⚙, then select Account and settings.
  2. Select Sales.
  3. In Sales form content, select Edit ✎.
  4. Turn Custom transaction numbers on or off.
  5. Select Save, then select Done.
Jan 18, 2024

Why is QuickBooks doubling my expenses? ›

Adding transactions instead of matching causes a duplicate entry if you already have created transactions in QuickBooks Online (QBO). Learn more about matching and adding transactions in QBO through this link: Add and Match Downloaded Banking Transactions.

How do I mass change transactions in QuickBooks desktop? ›

Bulk Edit Transactions
  1. Go to the Banking menu.
  2. Select your bank account and click the Categorized tab.
  3. Choose the affected transactions and click the Undo button.
  4. Go to the For Review tab and select the transactions that should have the same category. ...
  5. Click the Update button.
Nov 9, 2020

Which common workflow are can cause duplicate expenses in QuickBooks Online? ›

Which common workflow error can cause duplicate expenses in QuickBooks Online? 1. Creating a bill to record a vendor expense, and using Pay Bills to pay the vendor for the same expense.

How to account for duplicate payments? ›

Generally, you manage duplicate payments in the following way:
  1. Discover the error. ...
  2. If possible, amend your system and notify internal stakeholders before payment run.
  3. If the payment has already been made, notify the supplier, and request a refund or credit. ...
  4. Once received, record the refund or credit transaction.
Mar 8, 2024

How do I monitor duplicate payments? ›

Tips to prevent duplicate payments
  1. Review the master vendor file regularly. ...
  2. Implement automated data entry solution. ...
  3. Real-time document fraud detection. ...
  4. Regulate rush check requests. ...
  5. Avoid multiple source documents. ...
  6. Have vendors provide PO numbers.

How do I find duplicate entries in QuickBooks? ›

Find duplicate transaction numbers in QuickBooks Online
  1. Go to Expenses (Take me there)
  2. Select the NO. column to sort your transactions.
  3. Check for duplicates.

How do I delete all transactions in QuickBooks Self-Employed? ›

Can I delete all transactions and start over in quickbooks self...
  1. In the Gear icon, select Imports.
  2. Choose the bank name with imported . CSV files.
  3. Once you see the list of imported data, click the trash icon to delete all the imported transactions with that file.
Mar 6, 2020

How do I delete duplicate journal entries in QuickBooks Online? ›

Delete a journal entry
  1. Select Settings. and then Chart of accounts (Take me there).
  2. Find the account you created the journal entry for. Then select View register.
  3. Find the journal entry in the account register. ...
  4. Select the journal entry to expand the view.
  5. Select Delete.
  6. Select Yes to confirm.

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