FREQUENTLY ASKED QUESTIONS:
WHAT IS HELLO PAISA ALL ABOUT?
First Capital Bank Limited has partnered with Hello Paisa International Money Transfers to provide a money transfer collection point from all our branches. HelloPaisa international money transfer service allows you to send cash instantly from South Africa and the United Kingdom to Zimbabwe, in a manner that is fast, affordable, safe, and easy to use. Customers will be able to collect their money from any of the First Capital Bank branches located in major cities and towns in Zimbabwe.
HOW CAN I ACCESS THE SERVICE?
Simply advise sender to remit or send money with Hello Paisa International Money Transfer. The message you will receive will have a PIN code that you will present together with your personal identification document at any of our branches across Zimbabwe. Always make sure that details provided match your identity particulars. Visit any of our branches to get a first-class experience and collect your funds.
IS THERE A CHARGE FOR THE SERVICE?
The person sending the money is the only one who will be charged fees. There are no fees or charges that will be levied to the person receiving the money. The beneficiary receives the full amount sent to them immediately after receiving confirmation.
ARE THE FUNDS IMMEDIATELY AVAILABLE?
Yes! The funds are available once transaction is complete, and confirmation generated.
WHERE CAN I GET HELLO PAISA MONEY TRANSFER SERVICES?
Hello Paisa Money Transfer Services are available across First Capital Bank Limited branches located in major cities and towns in Zimbabwe. Our skilled and experienced colleagues are available to assist during our operational hours.
ARE THERE DEDICATED RESOURCES FOR HELLO PAISA MONEY TRANSFER SERVICES IN THE BRANCH?
Yes, a dedicated Money Transfer Agent has been allocated at each branch to assist with all money transfer service transactions.
DO I NEED TO BE AN ACCOUNT HOLDER TO COLLECT MY MONEY?
To access Hello Paisa money transfer services through First Capital Bank Limited, you do not need to be an account holder. All that is required to transact is your confirmation credentials and identity documents.
WILL MY FUNDS BE SAFE?
Yes, your funds are safe and in the care of a reputable organization with proven track record.
WHICH CURRENCIES CAN I CASH OUT AT FIRST CAPITAL BANK?
Currently, you will be able to collect your money in USD currency
CAN SOMEONE DO A PARTIAL CASH OUT AND LEAVE A BALANCE?
Partial payments are currently not available. You will have to collect the full amount at once.
CAN I USE HELLO PAISA TO SEND MONEY WITHIN ZIMBABWE OR TO OTHER COUNTRIES?
Sending money within Zimbabwe or other countries is currently not available. You can only use our services to receive and collect your money at any of our branches.
