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Getting Started
- Sign-up for Singtel Dash
- Personal Details
- Supported Devices
Payments
- How to Pay
- Counter Code
- Paid Wrong amount
Security
- Loss of Mobile Device
- Forgotten Pin
- Change Number
- Termination of account
Commute
- Fare Charges
- Transit on IOS
- Billing History
Others
- Dash PET
- PayNow VPA and Fast
All Sign-up Payments Remittance Security Top-up Commute Card Renewal Others Preferential FX
Sign-up
What can I do with the Singtel Dash app?
Dash is all-in-one mobile e-wallet that lets you pay, remit, save, invest and insure from one app. With Dash, you can:
Is the Singtel Dash app free to use?
Yes, the Singtel Dash app is free. There are no fees and charges for making payments at shops, MRT, buses and taxis via the Singtel Dash app.
Remittance-related fees are listed on dash.com.sg/remit and other fees are shown in the table below:
| Convenience Fee for Cash Top-up at 7-Eleven, Singtel Prepaid Retailers and Sheng Siong $TM | S$0.50 |
|---|---|
| Convenience Fee for Credit/Debit Card Top-up | S$1.00 |
| Convenience Fee for PayNow VPA Cash Withdrawal | S$1.00 |
| Service Fee for Transactions History Request | S$10 per request |
| Balance/Funds Transfer to Bank | S$25 per request |
| Cheque Payment Request | Not available from Nov 2023 |
| Dormant (Non-activity for 12 months and above) | S$1 per month |
| Termination of Account | After 24 months dormancy |
| Recovery of funds post account termination | S$50 within 1-year post termination, after which funds will be forfeited |
| Request for Chargeback | S$15 per transaction |
| Remittance Cancellation/Refund Request | S$15 per transaction |
Do I need to be an existing Singtel customer to sign up for Singtel Dash?
No. Singtel Dash is available to all customers regardless of mobile service provider.
Where can I download the Singtel Dash app?
You can download the Dash app on the App Store, Google Play or Huawei AppGallery.
How do I sign up for Singtel Dash?
Signing up for Singtel Dash is easy. To enjoy the full Dash experience, download the latest Singtel Dash app from the App Store, Google Play or Huawei AppGallery to sign up. Note: You will need your NRIC/FIN/Employment Pass/Work Permit number to sign up.
I have multiple mobile numbers, can I sign up for Singtel Dash on all mobile numbers?
No. You can only sign up for one Dash account per NRIC/FIN/Employment Pass/S pass. This helps us keep your account safe.
Can I sign up for Singtel Dash with my passport details?
No. You will need your NRIC/FIN/Employment Pass/S Pass to sign up.
What do I need to sign up for Singtel Dash?
You will need a valid Singapore registered mobile number and your NRIC/FIN/Employment Pass/S Pass to sign up. FIN documents must be valid for a minimum of three months.
Am I eligible to sign up for Singtel Dash?
Anyone who is a Singapore Citizen, Permanent Resident or Foreigner with an Employment Pass, S Pass or Work Permit, and is at least 16 years old is eligible. You will also need a Singapore-registered mobile number.
What is required for registration for remittance?
You will need your:
• Your mobile phone and active mobile number (the number that you will use for your mobile remittance service)
• Recipient’s particulars (mobile number, full name, date of birth, address)
• Original NRIC / Work Permit / S Pass / Employment Pass (EP)
• (For EP/SP/WP except FDW) Your proof of billing / address, which can be any of the documents below:
- 1.Singtel, M1, Starhub bill or any other telco bill
- 2.Bank statement
- 3.Dormitory card/pass
- 4.Employment Letter with company letterhead and customer’s full name
- 5.Tenancy agreement
- 6.Letter from Singapore government agency (Eg. MOM)
- 7.Water or Electricity bill
Why did I receive a notification that "My ID is already registered" when I tried to sign up?
This may mean that you already have a Dash/mWallet/mRemit account. Try logging in to the Singtel Dash app with your mobile number and PIN. If you are unable to log in, please contact us at 1800-GET-DASH (1800-438-3274)
How can I access and update my personal details?
You may update your email, address and occupation directly via the Singtel Dash app. Simply select “Account” > Tap on your name > Enter 6-digit Pin > “Edit Profile”.
Should you need further assistance, customers with remittance services may edit their details only at our Singtel Dash Mobile Remittance flagship stores. Please visit us at Lucky Plaza #01-11 or City Plaza #01-01 with your original NRIC/FIN/Employment Pass/S Pass/Work Permit.
In addition, look out for Singtel Dash Mobile Remittance roadshows at various locations islandwide to update your details.
What happens to my Singtel Dash app when I change mobile phones?
As long as your mobile number remains the same, all you need to do is to download the Singtel Dash app on your new mobile phone. Upon entering your mobile number and 6-digit PIN, you will receive a One-Time Password (OTP) via SMS. You will need to enter this in your Singtel Dash app to complete your login.
Can I log in to my Singtel Dash app on any mobile phone?
Yes you can. All you will need is your Singtel Dash app login details; mobile number and 6-digit PIN. As your security is important to us, we will send a One-Time Password (OTP) via SMS to complete your login on the Singtel Dash app. If you’ve received the OTP and did not try to login to your app, we advise that you change your 6-digit PIN by calling us at 1800-GET-DASH (1800-438-3274) right away.
Do I need an active connection to login to the Dash app?
Yes, you will need to launch the Singtel Dash app with WIFI/3G/4G LTE services.
Is the Singtel Dash app supported on all mobile phones?
The Singtel Dash app works on iPhones running iOS 10.3 and above, and Android mobile phones with Android versions 6.0 and above.
Will I be charged a fee for my Dash account?
There will be no fees charged for your active Dash account.
What is a dormant account?
Where there is no login or usage of your Dash account for a prolonged period, Singtel reserves the right to designate your Dash account as a dormant account, whereupon a monthly dormancy fee of $5 may be charged to and deducted from your Dash balance.
