Helpful Information | [Rakuten Global Express] Rakuten's Official International Shipping (Forwarding) Service (2024)

Helpful Information

About Rakuten Global Express

Rakuten Global Express is an international shipping (forwarding) service for customers who shop on Japanese e-commerce websites.

Shopping at Onelineshop

You may choose the date and time of delivery.
However, please note that we may not be able to receive your package on that date and time which you request.
The warehouse of the service will refuse to receive items you purchased if you choose payment methods such as cash on delivery, freight collect, and e-Collect. (We will not pay on behalf customers.)
Proxy payment service is available for some merchants.
Please be aware that once the package arrives at Rakuten Global Express, your order and shipping fee cannot be refunded for any reasons.

Restricted & Prohibited Items

The service may not be available for items regulated by the destination country / region. Please check the laws and regulations of the destination country / region before you purchase.

About Payment & Fees

You can pay easily and securely, by credit card registered with your Rakuten user ID, Paypal and Rakuten Points.
You may be charged extra for returns (including failures of clearing customs) or a change of the receiver’s address.
You may be subject to customs duties depending on the item and the destination country / region.

About Packing & Delivery

• You cannot group multiple items if you have selected Auto Pack.
• If you have selected Manual Pack, you need to give us packing instructions for every purchase. Otherwise the packing process will not start.
• If you have selected Auto Ship, shipment requests and payments will be automatically made based on your designation of delivery destination, delivery method, credit card, and the maximum amount.
• If you have selected Manual Ship, your items will not be shipped until you choose a delivery method and a payment method (credit card or Rakuten Points).

About ID Verification

Based on the amendment to the Act on Prevention of Transfer of Criminal Proceeds effective as of April 1, 2013, users of this service, even in case of residing outside of Japan, are required to perform the “Identify verification procedure.”