Hotel Housekeeping: Tips & Tricks for Cleaning Hotel Rooms (2024)

If you’re a hotelier, hotel housekeeping is one of your most important duties to manage. Guests expect a clean, organised room when they check in, and their first impression of your establishment often hinges on the state of their accommodations. A spotless, well-maintained environment can significantly impact a hotel’s reputation and guest satisfaction. Cleanliness is not just a basic expectation but a critical factor that influences reviews, ratings, and repeat business. It’s up to you to ensure that you or your room attendant can achieve this standard in a timely manner. In this blog post, we share some tips on how to effectively keep your guests’ rooms clean and organised, thereby enhancing their overall experience and contributing to the success of your hotel.

Housekeeping Duties and Responsibilities

To maintain the high standard of cleanliness expected by guests, it’s essential to understand the specific duties and responsibilities of hotel housekeeping. These tasks ensure that all areas of the hotel remain immaculate and inviting.

1. Cleaning Guest Rooms

• Vacuuming carpets, wiping down surfaces, and dusting furniture.
• Ensuring all décor items are free from dust and properly aligned.

2. Sanitising Bathrooms

• Scrubbing and disinfecting sinks, toilets, showers, and bathtubs.
• Replacing toiletries and ensuring the mirrors and other fixtures are spotless.

3. Removing Rubbish

• Emptying all wastebaskets in guest rooms and bathrooms.
• Properly separating recyclables and disposing of waste in designated areas.

4. Replenishing Supplies

• Stocking fresh towels, linens, toilet paper, and other necessary items.
• Ensuring the minibar is restocked if applicable.

5. Making Beds

• Changing bed linens and remaking beds to standard.
• Checking for any damage or wear and replacing items if necessary.

6. Tidying Common Areas

• Regularly cleaning lobbies, corridors, and other shared spaces.
• Ensuring the hotel’s public areas are welcoming and well-maintained.

To start, a good housekeeping program that you can utilise in your hotel is theJapanese “Five S” system.

Sort, Set In Order, Shine, Standardise, and Sustain.

Implementing the Japanese “Five S” system can help toimprove productivity and qualitywhile also reducing waste and accidents. It’s a good idea to review your currenthotel housekeepingstrategy to make sure all five are being addressed.

1. The first step is to sort through everything and get rid of anything that is not needed. This will help to declutter the work area and make it easier to find things.
2. Once everything is sorted, it is time to set it in order. This means putting everything in its proper place so that it can be easily found and used.
3. The next step is to shine, or clean, the area. This will help to make the work area more presentable and inviting.
4. The fourth step is to standardise the area. This means creating a consistent system for how things are done so that everyone knows what to do and where things are supposed to go.
5. Finally, the fifth step is to sustain the system. This means making sure that the work area is kept clean and organised on a regular basis.

The Three Principles of Housekeeping

In addition to implementing the Japanese “Five S” system, adhering to the three core principles of housekeeping—prioritisation, preparation, and sustainability—can provide a structured approach to managing housekeeping tasks effectively.

1. Prioritisation

• Identifying and focusing on the most critical tasks first ensures that essential areas are cleaned and maintained to high standards. This involves determining which areas have the highest foot traffic or require the most attention and addressing them promptly.

2. Preparation

• Proper preparation involves equipping the housekeeping staff with the necessary tools, supplies, and training to perform their duties efficiently. Ensuring that all resources are readily available and housekeepers are well-trained can significantly enhance productivity and service quality.

3. Sustainability

• Emphasising sustainability in housekeeping practices not only benefits the environment but also improves operational efficiency. This includes adopting eco-friendly cleaning products, reducing waste, and implementing recycling programs. Sustainable practices not only appeal to environmentally conscious guests but also contribute to cost savings over time.

By integrating these principles into your housekeeping program, you can create a more organized, efficient, and guest-friendly environment, ultimately boosting your hotel’s reputation and success.

The 10 Step Cleaning Process

Now that your rooms is organised, you’ll need to continue to clean it thoroughly. The best way to maintain a high-level of cleanliness in your hotel to have a system for how rooms are cleaned by you or your staff. Your staff should be trained to know what the standards are for each room type and how to achieve those standards. There should also be a schedule or some sort of system in place so that every room is cleaned on a regular basis. We suggest the following to ensure your room is cleaned thoroughly each time.

1. Ventilate the Room

You should properly ventilate a hotel room before guests stay. This is because guests expect a clean, fresh-smelling room when they check in. If the room smells musty or stale, they will be disappointed. This is also to disburse any chemical smells that may linger after deep cleaning. Housekeepers should open all doors and windows while they clean to ensure the room is properly aired out by the time the new guests arrive.

2. Change and Restock Bed Linen and Towels

Beds and linen should be made and replaced before guests stay. Not only will it make your room look neater, but it will also give you a sense of accomplishment when you start your day. This includes stripping the beds of old sheets, duvets, and pillow cases, and collecting old towels and facecloths. These should be placed in a laundry bin so they’re ready to be cleaned by the laundry company. Or, if you’re cleaning them yourself, be sure to wash your sheets in hot water and use a disinfectant cleaner to kill any bacteria.

If a guest is staying for more than one night they may not require new linen. To check this, it’s standard practice to leave door hangars which guests can use to indicate whether they’d like a “turn down” service, or whether they require no maintenance at all. It’s generally recommended that you change the sheets in ahotel roomevery three days – but always, in between guests. It’s also important to change the sheets if there are any stains or if they become wrinkled.

If guests don’t require any new linen or towels, it’s still important to hang up all damp towels so that they can dry and the room remains odourless.

3. Remove Rubbish

It’s always important to remove rubbish left behind by previous guests. Make sure to empty the bins and replace them with bin liners, as well as remove anything else left behind. You’ll need to also check for this in hidden areas, such as under the beds and in the shelves. Any food that has been left behind by guests should also be removed.

4. Dusting

Rooms, even after a day or two, can become dusty. You’ll need to dust shelves, televisions and any surfaces that you can see this collect before the next guests arrive. This also includes ceilings and hard to reach places, so it’s essential to own an extendable duster. Dust and cobwebs tend to collect on ceilings and high surfaces, so start there and work your way down.

5. Wipe and Disinfect High Touch Surfaces

Now, more than ever, you’ll also need to wipe down all surfaces with disinfectant – including high touch surfaces and electronics. Think television buttons, remote controls, light switches and phones. This will help keep guests and your staff safeduring the pandemic.

Don’t forget the details. It’s easy to overlook things like doorknobs, and baseboards when you’re cleaning, but taking the time to clean these areas will make a big difference.

6. Clean the Bathroom Thoroughly

Housekeepers should clean the shower and toilet in hotels before guests arrive. This includes scrubbing the tub, shower, and sink. The toilet should be cleaned with a disinfectant cleaner and the floor should be mopped. In the shower, make sure to clean any mould or mildew that may have formed and leave it dry.

7. Clean Mirrors and Windows

Mirrors, especially in the bathroom, can quickly become dirty and are noticeable to guests. Guests use these everyday, so take the time to ensure they are spotless. This also goes for windows that tend to collect fingerprints. Use special glass cleaner and microfiber cloths while cleaning to ensure they’re left streak-free and crystal clear.

8. Vacuuming Floors and Furniture

Vacuuming your carpets between guests is important for several reasons. First, it helps to remove any dirt, dust, or hair that may have been left behind. Second, it helps to freshen up the room and make it smell clean. Third, it helps to remove any allergens that may be present in the room. Vacuuming will help to make your guests’ stay more comfortable and will also help to prolong the life of your carpet.

Be sure to vacuum upholstered furniture and curtains on a regular basis too. The vacuum will come with special attachments for these specific areas.

9. Restock Amenities and Consumables

Next, it’s important to restock what is missing from the room – including any toiletries that you supply guests. These include soap, shampoo and toilet paper rolls. This will ensure guests don’t run out during their stay, and new guests will be ready to wash up once they enter in the door.

This also means replenishing drink sachets such as coffee and tea, and any other items that you offer on the counter or in the mini-bar. Depending on your policy, it’s important to log which items are missing so that guests can be charged accordingly.

Next, wash and dry all used cutlery and cups – depending on what’s available in the room. The sink will need to be left clean and tidy afterwards too.

10. Final Check

Before leaving the room, check that all windows are closed and doors shut. This will ensure the room temperature returns to normal before your next guest arrives. If there is any scent remaining in the room, you can use air freshener to help this. Finally, check that there’s no remaining rubbish and that the furniture is tidy, and that all the supplies have been restocked.

Now is also the time to check guest requests. If they require anything special in their room, you must supply these before you leave.

PRENO TIP:

Personalise your guests’ stay usingPreno’s Guest Profiles. Here you can store helpful information, such as their favourite coffee and milk preference, to create an unforgettable experience for returning customers.

Use Housekeeping Software and All-In-One Management Systems

Implementing housekeeping software and all-in-one management systems can change the way you manage your hotel operations, enhancing both efficiency and productivity. Housekeeping software allows you to streamline your tasks by automating processes such as scheduling, assigning duties, and tracking room status in real-time. This means housekeepers can quickly identify which rooms need immediate attention, which ones are ready for guests, and which have special requirements.

Beyond task management, these tools provide seamless communication channels between housekeeping staff and other departments, such as front desk and maintenance. This ensures that any issues, whether it’s a maintenance request or a guest need, are promptly addressed. Furthermore, predictive analytics offered by comprehensive management systems can forecast busy periods, helping you to allocate resources more effectively.

Additionally, modern housekeeping software often includes inventory management features, enabling you to track and replenish supplies accurately, ensuring that amenities are always available for guests. The overall impact is a significant reduction in room preparation time, minimised errors, and an enhanced guest experience. By adopting these technologies, your hotel can maintain high standards of cleanliness and service while optimising operational efficiency.

Efficient Inventory Management

Proper inventory management is critical to maintaining a smooth and efficient operation in any hotel. To manage and restock supplies efficiently, it is important to regularly monitor inventory levels. This can be achieved through digital inventory management systems that allow you to track stock in real-time, set automatic reordering triggers, and maintain records of usage rates. Using such systems, housekeepers can ensure that essential supplies like toiletries, cleaning products, and linens are always available without overstocking, which can free up storage space and reduce costs.

Equally important is maintaining the right cleaning tools and products. High-quality cleaning tools, such as durable vacuum cleaners, extendable dusters, and streak-free glass cleaners, not only improve the quality of the cleaning but also save time. Investing in multipurpose cleaning products can minimise the number of different supplies needed, streamlining the inventory and simplifying the restocking process. It is also essential to keep staff trained in using these tools and products effectively, to maximise their benefits and ensure consistent cleanliness standards.

By optimising inventory management, hotels can save significant time and money in their operations. Automating orders and maintaining a clear digital inventory system can reduce the manpower needed for tracking supplies and ordering. Buying in bulk for frequently used items can also secure better pricing and minimise the frequency of ordering, which reduces shipping costs and environmental impact.

Handy Tips To Remember When Housekeeping:

• Start with a plan. Before you start cleaning, take a few minutes to think about what needs to be done and make a plan of action. This will save you time and energy in the long run.
• Use mattress and pillow protectors to avoid any costly replacements due to guest damage.
• Housekeeping should aim to be as invisible as possible to guests. Try to keep a regular cleaning schedule in order toavoid disrupting guestswhile they’re staying at your hotel.
• It’s important to test cleaning products regularly to ensure their effectiveness. If you can find better alternatives, it’s worth switching to these in order to save time due to the volume of rooms you’ll be cleaning. If there aresustainable optionsavailable which you aren’t currently using, consider changing these.
• Regularly reassess cleaning processes and staff timeliness to ensure your business runs smoothly. Address any gaps by updating systems and training your staff.
• When housecleaning, never mix chemicals as it can release toxic fumes harmful to your health. When in doubt, use separate products for each task. Use different colored cloths to remember which product you’re using. Always read labels carefully and follow instructions.
• Clean bedrooms before bathrooms to prevent cross-contamination. Start by changing bed linens and dusting surfaces in the bedroom, then move to the bathroom to dispose of dirt and debris for a more hygienic process.
• Keep up with training and regulations. Regular training for housekeeping staff is crucial for maintaining cleanliness and efficiency. Staff should know the latest cleaning techniques, tools, and products. Staying updated with health and safety regulations ensures compliance and reduces accidents. Regular training sessions reinforce good practices and introduce new procedures or regulations.
• Use mattress and pillow protectors. High-quality protectors extend the life of your bedding by guarding against spills, stains, and allergens. Wash and replace them regularly to maintain effectiveness.
• Pay attention to high-touch areas. Clean frequently touched spots like light switches, door handles, and remote controls thoroughly. Disinfecting these areas reduces germs, ensuring a safer environment for guests.
• Implement a colour-coded cleaning system. Use different colored cloths for separate areas (e.g., red for bathrooms, blue for bedrooms, green for common areas) to avoid cross-contamination. This simple system helps staff remember which cloths to use, reducing the risk of spreading germs.
• Focus on air quality. Ventilate rooms by opening windows during cleaning, if possible. Use air purifiers or high-quality filters in HVAC systems to reduce allergens, dust, and other particles, creating a more pleasant atmosphere for guests.