There are 5 of us in my family, and we all have family sharing enabled. As a result, I can see everyone's devices (combination of phones, watches, and iPads) and they can see mine. There are 3 children, and 2 adults (including myself), and we all sign into our devices with our own iCloud accounts.
When I use the Find My app, I see a list of all our devices and usually within 10-15 seconds I see the update spinner next to most of the devices and assuming they can connect to LTE or WiFi I see the location update. Except for my wife's devices.
I see very inconsistent and delayed updates for both my wife's iPhone (13 Pro Max) and watch (Series 5). Both have the latest versions of iOS and watchOS. Often the position updates on her devices are hours or even days old. For example, my wife and daughter are out and about and just now I took a look and my daughter's iPhone (7) and watch (Series 5) updated their locations within 15 seconds or so, but my wife's phone is showing a last position from about an hour ago and her watch is showing its position from yesterday afternoon...even though I know for a fact her phone is in her purse and her watch is on her wrist.
As I stare at the app while typing this, I can see my daughter's and my sons' devices occasionally show the update spinner and refresh their locations, but never my wife's devices.
Is there some sort of setting I'm missing on my wife's devices to update more often? Is there some sort of setting on my phone I'm missing? There doesn't seem to be any way to force the Find My app to force a location update. Is it because my kids are minors, and my wife is an adult? Does Find My treat the devices and the subsequent update frequency differently? Should I open a support ticket with Apple on this?
iPhone 13 Pro Max
Posted on Feb 12, 2022 8:21 AM
Question marked as Top-ranking reply
User profile for user: Sharon_419 
User level: Community Specialist
Posted on Feb 13, 2022 8:42 AM
Hi mrmcderm,
Thank you for using the Apple Support Communities! We understand the location of your wife's device is not updating as frequently as other family members. We'd like to help.
You can try out the steps in this article: If Find My Friends isn't working. Also, if you were to open the Messages app, and open a conversation thread with your wife. Tap on her name/icon at the top of that message thread, and you should see a map appear. Tap anywhere on the map to open it. You should then see a refresh icon at the top-right corner of that opened map. Does that also help refresh her device location for you?
Best regards.
