FAQs
Changes in KYC Details: If there have been any changes in your current KYC details or if your KYC documents have expired, we kindly ask you to furnish your revised documents by follwing these steps: Click on "edit PAN Card" and submit your document. Click on "edit Aadhaar / passport details", submit your document.
How to verify account in CoinDCX? ›
To manually complete your KYC on CoinDCX, follow these steps:
- Log in to the CoinDCX app.
- Navigate to your profile.
- Click on the "Account Settings" option.
- Choose the "KYC Verification" section.
- Input your PAN card number and date of birth.
- Upload a clear image of the front and back of your valid passport.
Changes in KYC Details: If there have been any changes in your current KYC details or if your KYC documents have expired, we kindly ask you to furnish your revised documents by follwing these steps: Click on "edit PAN Card" and submit your document. Click on "edit Aadhaar / passport details", submit your document.
How do I change my phone number on CoinDCX? ›
If you need to update your personal information such as your name, mobile number, or email address on your CoinDCX account, we're here to help! Just reach out to our support team through the chat option. Don't forget to attach a selfie while holding your PAN card for verification.
How do I remove my bank account from CoinDCX? ›
You can update your bank details easily by following these steps:
- Log in to your CoinDCX app.
- Click on the profile icon.
- Go to 'Account settings'.
- Select 'Account details'.
- Click the 'Remove bank account' option and confirm by selecting 'Remove Bank account'.
How can I re-verify my CoinDCX account?
- After receiving an email notification from CoinDCX, log in to your account and you will see a pop-up prompt.
- Click 'Proceed' when prompted to initiate Re-KYC or you can go to account settings.
Support
- For grievance redressal write to Grievance Officer - Mr. M Jain(grievance@coindcx.com)
- Press: media.queries@coindcx.com.
- Regulatory Issues/Enforcement Authorities: legal@coindcx.com.
Log in to the KYC online portal. Look out for an 'Update KYC' button in the settings on that portal. Click on the button and it will open up the set of KYC preferences. Updating whatever needs to be changed is accompanied by uploading the latest scanned copies of relevant documents for changing your name or address.
Can I use CoinDCX without KYC? ›
Note: It is mandatory for all users to complete their KYC to use deposit/withdrawal services. If you are an existing user of CoinDCX and your KYC has been verified, you do not have to do it again.
How do I correct my KYC details? ›
The update procedure is as follows:
- Simply log in to the online KYC portal using your credentials.
- There you will find an option called “Update KYC” in the settings, click on it.
- Then an interface will open up where you will find a set of preferences to make changes to the KYC.
Just a friendly reminder that each person can have only one CoinDCX account with the same set of KYC documents.
How do I log into CoinDCX with Google Authenticator? ›
Login using the button on the top right-hand side of the homescreen or directly at https://coindcx.com/login.
- On the Login page, please fill the login credentials and click on 'Sign In'.
- Enter the 6-digit password displayed on your Google Authenticator App on your mobile device.
- You are logged in.
If you'd like to change the email linked to your CoinDCX account, simply follow these steps: Reach out to our support team through chat. Attach a selfie of yourself holding your original PAN card for verification.
How do I verify my bank account on CoinDCX? ›
Enter your bank account details, including your account number and IFSC code, then click [Proceed]. You'll receive an OTP on your registered mobile number. Enter this OTP and click [Verify OTP]. To confirm your account, we'll deposit 1 rupee into it.
Why i can't withdraw from CoinDCX? ›
If your withdrawal request is rejected this is because your transaction did not pass our internal risk checks and hence, the same has been rejected.
How to unfreeze a CoinDCX account in India? ›
- If you're a buyer, on the other hand, should raise a support ticket through the CoinDCX app or website. Our dispute resolution team will review your case to determine the appropriate course of action, whether it's unblocking your account or maintaining the block for security reasons.
How can I verify my crypto account? ›
Identity Verification Process
Provide an identity document (i.e., passport, driver's license, ID card) and a video showing the front and sides of your face via a secure upload link. The secure upload link is sent to your registered Crypto.com email address or phone number via SMS.
How do I activate Google Authenticator on CoinDCX? ›
Login using the button on the top right-hand side of the homescreen or directly at https://coindcx.com/login.
- On the Login page, please fill the login credentials and click on 'Sign In'.
- Enter the 6-digit password displayed on your Google Authenticator App on your mobile device.
- You are logged in.
