HOW CAN WE HELP YOU? (2024)

Non-U.S. Citizens - clickhere

Canadian Citizens - clickhere

U.S. Permanent Residents - clickhere

U.S. Citizens

Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation. Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation.

Except where it is a mandatory requirement, Carnival highly recommends that all guests travel with a passport book. The passport book must be valid for at least six months beyond the completion of travel. This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one. Additionally, this will enable guests to fly from the United States to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends, due to an emergency, to fly back to the United States without significant delays and complications.

U.S. Domestic Cruises

For cruises that begin and end in the same U.S port, the following WHTI-compliant documents are acceptable for cruise travel. Please note that if the cruise visits Colombia or Greenland, a passport book(valid for at least six months beyond the completion of travel) is required. A passport card with the same validity is also acceptable for cruises to Colombia.

  • U.S. Passport Book
  • U.S. Passport Card
  • State Enhanced Driver's License
  • Certificate of U.S. Naturalization
  • Native American Indian Card
  • US-born citizens may also use a birth certificate (issued by a government agency) and accompanied by government-issued photo ID; a Mobile/Digital version of a photo ID is not an acceptable form of identification.

A passport book (valid for at least six months beyond the completion of travel) is required for cruises that visit Greenland.

A passport book or passport card(valid for at least six months beyond the completion of travel)is required for the following cruises:

  • Cruises that begin and end in a different U.S. port
  • Cruises that visit Colombia, provided they depart from and return to a U.S. port

Europe and Transatlantic Cruises

U.S citizens are required to carry a passport book, valid for at least six months beyond the completion of travel. Guests are not required to have a Schengen Visa or other visas.

Australia, New Zealand, Asia and Transpacific Cruises

U.S citizens are required to carry a passport book, valid for at least six months beyond the completion of travel.Visas and/or specific travel documentation may be required for some destinations.

Air Travel

All persons are required to carry a valid, unexpired U.S. passport for air travel to or from the United States, Canada, Mexico, the Caribbean and Bermuda. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory (Puerto Rico and the U.S. Virgin Islands: St. Thomas, St. John, and St. Croix).

Effective May 7, 2025, the U.S. Department of Homeland Security will require every state and territory resident to present a REAL ID-compliant driver’s license or another acceptable form of identification, such as a passport or enhanced driver’s license,to go through airport security and board a flight within the U.S. If you will be flying to one of our cruise homeports within the U.S. on/after this implementation date, please ensure you have an acceptable document for your air travel. Visitwww.tsa.gov/real-idfor more information.

Note:All guests must still have WHTI-compliant travel documents (proof of citizenship and/or appropriate visas) in order to cruise.

Names on Travel Documentation

It is important that the guest's full name (first name and last name) on the cruise and airline tickets be the same as the guest's unexpired, government-issued photo ID that will be used for travel identification. In the event of a different name on the cruise/airline ticket and the guest's photo ID because of a marriage, divorce or a legal name change, documentation (original or clear, legible copy) supporting this change is required at embarkation, such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denial of boarding.

Note: For guests about to or recently married, we strongly recommend that, if the unexpired government-issued photo ID is in the maiden name, the cruise booking be made in the maiden name (do not include the married name). If the reservation was made in the married name, but the unexpired government-issued photo ID is in the maiden name, documentation (original or clear, legible copy) supporting this change is required at embarkation, such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denial of boarding.

Traveling with Minors

When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original, signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by the Department of Homeland Security.

Citizens of U.S. Territories and Commonwealth

Guests will follow the same travel documentation requirements. U.S. Territories and Commonwealth include: Puerto Rico, Guam and the U.S. Virgin Islands (St. Thomas, St. Croix and St. John), America Samoa, Swains Island and the Commonwealth of the Northern Mariana Islands.

U.S. Passport Book

U.S. citizens may present a valid, unexpired U.S. passport book when traveling via air, land, or sea. The passport book must be valid for at least six months beyond the completion of travel.

Guests may apply for passports at passport-acceptance facilities nationwide. For information aboutU.S. Passports, visitwww.travel.state.gov.

Expedited passport services are also offered by VisaCentral. For more information, visitwww.visacentral.com/carnivalor call 877-559-4875 and identify yourself as a Carnival Cruise Line guest and mention ‘Carnival Account 75020’ for discounted rates on VisaCentral service fees.

The U.S. Passport Card

The passport card cannot be used to travel by air outside the United States.

U.S. citizens may present a limited-use, wallet-size passport card. The passport card will only be valid for land and sea travel between the United States and Canada, Mexico, the Caribbean region, and Bermuda.

State Enhanced Driver's License (EDL)

The State Enhanced Driver's License (EDL) cannot be used to travel by air outside the United States.

Several states are working with the Department of Homeland Security to develop an EDL for U.S. citizens residing in their states. This document will denote both citizenship and identity and will facilitate the entry process at land and seaports of entry. The words ‘Enhanced Driver's License’ as well as the American flag will appear on the license. The following states issue this type of WHTI-compliant document: Michigan, Minnesota, New York, Vermont, and Washington.

A driver's license with a gold circle with star cutout in the right upper corner is a Real ID driver's license; it is not an Enhanced Driver's license and cannot be used as proof of citizenship but can be used as picture identification.A Mobile/Digital version of an EDL is not an acceptable form of travel documentation.

Original Certificate of U.S. Naturalization and a Government-Issued Photo ID

The Certificate of U.S. Naturalization (form N-550 or N-570) is a document issued by the U.S. government (USCIS) as proof of a foreign-born person who has obtained U.S. citizenship through naturalization (a legal process of obtaining a new nationality). Photocopies of the original document are unacceptable.A Mobile/Digital version of a photo ID is not an acceptable form of identification.

Native American Indians

These cards cannot be used to travel by air outside the United States.

  • Form I-872 American Indian Card
  • Enhanced Tribal Card (when available)

Traveling with a Birth Certificate AND Photo Identification

Birth Certificate Information

The following are acceptable:

  • An original or copy of a birth certificate issued by a government agency (state/county/city) or the Department of Health and Vital Statistics
  • A clear, legible copy (photocopy) of a birth certificate that was originally issued by a government agency (state/county/city) or the Department of Health and Vital Statistics. The copy does not need to be notarized or certified.
  • Birth Certificate Card
  • A Consular Report of Birth Abroad
  • Internationally adopted children (under the age of 18): If the adoptive parent was not issued a birth certificate, we will accept as proof of citizenship, a Certificate of Citizenship by the U.S. and adoption paperwork. A Certificate of Citizenship is issued by the U.S. once the adoption is finalized.
  • Guests may obtain a copy of a birth certificate by contacting: The Department of Health and Vital Statistics at:www.vitalchek.com. If the guest has laminated their birth certificate, it is acceptable.

Birth certificates from Puerto Rico issued prior to July 1, 2010, are not valid forms of proof of citizenship and are not accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo ID with a validated birth certificate issued after July 1, 2010.

AND

Photo Identification

An unexpired government-issued photo ID is required of all guests 16 years of age and older.A Mobile/Digital version of a photo ID is not an acceptable form of identification.

The following are acceptable:

  • Driver's License (a temporary Driver's License with photo is acceptable)
  • Driver's Permit
  • School/Student ID (acceptable for guests 16/17/18 years of age)
  • Government-issued identification card including a U.S. Military ID with photo (city/state/federal)
  • Government-issued Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - for photo identification use only

Unacceptable Forms of Documentation

  • Copies of any WHTI-Compliant document
  • Driver's License as the only proof
  • A Mobile/Digital version of a photo ID
  • A temporary driver's license (paperwork without a photo ID)
  • Voter's Registration Card
  • Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - may be used for photo identification use only
  • Baptismal Papers
  • U.S. Military ID as the only proof
  • A Dependent Military ID that is issued to the spouse and children of military personnel is not acceptable
  • U.S. Military Discharge Papers
  • No Record of Birth certificate: a certificate issued by the Department of Health and Vital Statistics showing that they have no records on this person
  • Hospital certificate, hospital-issued birth notice, Certificate of Live Birth, live record of birth or announcement of birth
HOW CAN WE HELP YOU? (2024)

FAQs

How can we help you or how may we help you? ›

The more polite expression is “How may I help you?” (“may,” not “many”). You will also hear people say “How can I help you?” To the punctilious, “may” is preferable to “can,” but both expressions are gracious and acceptable, much better than “Whassup?” (If I say, “How may I help?” I'm asking permission to help.

Which is correct: how can I help you or how can I help you? ›

if it's a separate question, it should be how can i help you? if there is a sentence or a question before it, you've to say how i can help you. Good luck.

How do you say "how can I help you?"? ›

1. How may I assist you?: This is a formal and polite way to ask how you can help someone. 2. What can I do for you?: A more casual way to offer your help while still showing politeness.

How can we help someone? ›

Ways to Help Your Community
  1. Help your local food pantry. ...
  2. Give blood if you're able. ...
  3. Volunteer your time. ...
  4. Never leave children unsupervised in parked cars. ...
  5. Check on neighbors and family members, especially those who live alone, are elderly, have health or mobility issues or are caring for children.

How do you politely say how can I help? ›

  1. Is there something I can do for you?
  2. How may I assist you?
  3. Want me to help you with something?
  4. Let me know maybe I can see what I can do.
  5. Feel free to ask me if you need something.
Apr 8, 2019

What can I help you with or how can I help you? ›

As has been noted, although awkward, "with which I can help you" is the proper construction. But asking someone else if you "can" do something for them is asking a question they are not equipped to answer.

Is it right to say how can I help you? ›

If you're asking for permission and want to know what the customer would let you do, ask “How may I help you?” If you want to know what the customer needs help with that you could provide help for, ask “How can I help you?” Really, you could say either and it would be OK.

How may I help you or assist you? ›

How may I help you?” is better usage, because the verb “assist” means help for something that someone could do themselves, but “help” is the most generic term and can refer to any sort of support. It is better to use 'How may I assist you ' in formal setting of a conversation.

How do I respond to how may I help you? ›

If you don't need help, then you can smile and politely say: “Thank you for offering, but I'm fine!” or “Thank you, but I can manage!” or whatever form of expression fits the situation.

How can I help you in meaning? ›

“How can I help you" can either 1)Supportive - a genuine offer of assistance. 2) Annoying - an attempt to sell. 3) Patronizing - You seem like you don't know what you are doing. 4) Rude or even bigoted - it can be socially accusatory.

How can I help you today? ›

Here's an extremely incomplete list, just to get you thinking — I'm sure you can come up with thousands more if you think about it.
  • Smile and be friendly. ...
  • Call a charity to volunteer. ...
  • Donate something you don't use. ...
  • Make a donation. ...
  • Redirect gifts. ...
  • Stop to help. ...
  • Teach. ...
  • Comfort someone in grief.

What do you say when someone says how can I help? ›

NO: I'll let you know when I need help. Yes: please. I want to ….” or “Yes, please. I would like….

How can we help others answer? ›

Give friends and family help by offering comfort, listening, doing chores, and teaching them new skills. Help your community by donating and fundraising for causes that you believe in. Volunteer your time as well. Helping others allows you to connect with people and get a sense of purpose.

How do you say you like helping others professionally? ›

Personal summary or objective statement: Start your resume with a personal summary or objective statement that highlights your friendly personality and approach to work. For example: "Enthusiastic and friendly professional with a passion for helping others and building positive relationships."

Should you say how may I help you or how can I help you? ›

Both sentences are correct. “How can I help you?” (Here 'can' expresses ability or capacity.) “How may I help you?” (Here 'may' expresses permission.) Note- In spoken English 'can' often replaces may.

How may I help you today vs how can I help you today? ›

In formal styles, "may" asks permission; so the question is “Will you permit me to help you?” "Can" asks about ability and the question becomes “Am I able to help you?” A clerk in a department store may ask permission to be of service; a passer-by, seeing a car with the bonnet lifted, may enquire about the ability to ...

How do you say "help" in a professional way? ›

Table of Contents
  1. If you have a moment, I'd appreciate your help.
  2. If you don't mind, I could use your help…
  3. Would you mind helping me?
  4. If it's not too much trouble, would you mind lending me a hand?
  5. Can I trouble you for…?
  6. If you're available, I'd be grateful for your assistance.
  7. Would you kindly do me a favor and…?

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