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What is bundling?
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What is unbundling?
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How to use bundling and unbundling in business analysis?
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Benefits of bundling and unbundling
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Challenges of bundling and unbundling
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Best practices for bundling and unbundling
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Here’s what else to consider
Bundling and unbundling are two common pricing strategies that can help you increase the perceived value of your products and attract different segments of customers. In this article, you will learn what bundling and unbundling are, how they work, and when to use them in your business analysis.
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1 What is bundling?
Bundling is the practice of offering two or more products or services together as a package deal, usually at a lower price than if they were sold separately. Bundling can create value for customers by providing convenience, variety, savings, or complementary benefits. For example, a cable company may bundle internet, TV, and phone services and charge less than the sum of the individual prices.
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If you have been to Tesco in the UK, you must have noticed that you can either buy things unbundled, usually at a relatively higher price than that of bundled, per unit. There are options such as 3 for the price of 2, but if you go and buy them individually, it is definitely cost you more. From personal experience, I always go for the bundle.
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I use bundling with my business services to assist my clients to get the most bang for their buck. My premium offered allows for my client and I to have a continuous conversation and they get help as they come across real time issues and opportunities and get the right now solution to get immediate help while I am working on the agreed services.This also builds a strong and ongoing relationship with your client that can create continued business.
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- Samuel Jonathan Nepomuceno, MBA Business consultant experienced working with startups and large organizations across different industries.
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Depending on your goals or needs bundling can be a great way to achieve different outcomes.I was General Manager at a food manufacturing company and one of our biggest problems was that we had low Average Order Values (AOV) from online sales. To increase our AOV, I had our team sell all our snack products in packs of 6. This was a win-win for both us and our customers. We increased our AOV per order and our customers got more product at a lower price per unit.That said, bundling can also be used to move old inventory or help in testing new products.
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- Danielle Lovick Software Consultant @ Ventiv Technology | Project Management Certificate
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It’s very simple to market the value in bundles; an abundance or more of a product or service for less cost versus buying the variants. However, ancillary products, services or features should be available. In my opinion, the marketplace will collectively accept and respond to simplicity when consciously or subconsciously making a decision and disposing funds.
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2 What is unbundling?
Unbundling is the opposite of bundling. It is the practice of breaking down a product or service into smaller components and selling them separately, usually at a higher price than if they were part of a bundle. Unbundling can create value for customers by offering more choice, customization, flexibility, or quality. For example, an airline may unbundle its ticket price and charge extra for luggage, seat selection, meals, or entertainment.
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The unbundling of my services has allowed for me to offer the services to a new group of clients that may not be able to offer my premium services. Even though it may take longer for them to achieve the overall results it still allows them to move to closer to the goals while utilizing a trusted source.Having services and products as a la carte also allows for the client to increase their revenue in increments so one day they can partner with the premium services or products.This not only a smart idea to grow your business but also your branding.
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- Samuel Jonathan Nepomuceno, MBA Business consultant experienced working with startups and large organizations across different industries.
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Depending on the business model or strategy unbundling can be used as a great way to create contrast between each individual product or "step" in your value chain. For example, you can "unbundle" a group of products and then "bundle" them again to highlight the value of getting the entire bundle.
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3 How to use bundling and unbundling in business analysis?
As a business analyst, you can use bundling and unbundling as tools to segment your market, differentiate your products, and optimize your pricing. To do so, you should first identify your customer segments and their needs, preferences, and willingness to pay. Then analyze your products and services to determine their costs, benefits, and value propositions. Based on the customer segments and product characteristics, decide whether to bundle or unbundle. Factors to consider include whether the products are complementary or independent, have low or high marginal costs, appeal to different or same segments, or face competition from substitutes or complements. Finally, test and measure the impact of bundling and unbundling on customer satisfaction, retention, acquisition, and profitability.
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- Bruce Harpham Salesforce Certified Administrator | Business Analyst | Trailhead Ranger
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There are two angles to approach bundling and unbundling: top-down and bottom-up.Top Down: ask company leadership about the options to break up and recombine products in new ways. Bottom Up: get in the customer's shoes! For example, a lower price bundle can improve retention.
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- Samuel Jonathan Nepomuceno, MBA Business consultant experienced working with startups and large organizations across different industries.
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In my experience, we took the following steps to identify our bundling/unbundling strategy.We analyzed the business for the best/worst in the following categories1. Customers - AOV, frequency, retention2. Products - purchased, margin, ease of productionAfter this exercise it was very easy to see what product lines we should retain, cut, and push.
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- Danielle Lovick Software Consultant @ Ventiv Technology | Project Management Certificate
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I completely agree with the LinkedIn explanation for bundling and unbundling in business analysis. “Know your market” from any aspect or angle possible. The analysis drills into the data in various aspects that can be insightful for growth in a possible niche/vertical if beneficial. There is always new human behavior and tendencies, it’s ever-changing. Artificial Intelligence has continually proven theories and the current technology. In my opinion, regarding visual analysis within the AI sector, it could become a more useful tool than the hard data itself.
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4 Benefits of bundling and unbundling
Bundling and unbundling can offer your business several advantages, such as increasing the perceived value of your products, capturing more consumer surplus, reducing customer search and transaction costs, enhancing customer loyalty, and expanding your market share. Bundling and unbundling allows you to offer more or less features, options, or services, charge different prices for different bundles or components, simplify or diversify the purchase process, create switching costs or lock-in effects, and reach new customers or segments.
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- Bruce Harpham Salesforce Certified Administrator | Business Analyst | Trailhead Ranger
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Reaching new segments like Gen Z is vital to a company's long-term health. Offering a bundle priced for Gen Z incomes (median annual income for Gen Z in the US: $37,300) opens the door to engaging this generation and earning the option to sell more to them over time.
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- Samuel Jonathan Nepomuceno, MBA Business consultant experienced working with startups and large organizations across different industries.
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Again, bundling/unbundling is a tool in the strategy toolbox.One way to use unbundling is to increase retention rates of customers. For example, if your business sells a bundle of services to a customer and they don't purchase again from your company because all their problems have been solved then you may consider unbundling a portion of the services to extend the retention of the customer when they hit the next hurdle in their customer journey.
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- Danielle Lovick Software Consultant @ Ventiv Technology | Project Management Certificate
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It’s relative to the organization…as the customer evolves or regresses, strategy should be in place to absorb growth or shift…In the environment the global economy is in, strategy should be in place for growth and atrophy. Simple. However, the minute details are always in tow.
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5 Challenges of bundling and unbundling
Bundling and unbundling can also pose some challenges for your business, such as decreasing the perceived value of products by offering fewer features, options, or services. You may also lose revenue by charging lower prices for bundles or higher prices for components. Customers may become confused and dissatisfied due to a complicated purchase process or limited options, while hidden fees and bait-and-switch tactics can erode customer trust. Furthermore, you may be at risk of violating antitrust or consumer protection laws.
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One of the ways that I have been able to help with the bundling and unbundling challenges is to offer different services on different platforms to keep up the message consistent.Knowing where your avatars are on social media or even networking events will allow you to craft the right message for your client.
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- Samuel Jonathan Nepomuceno, MBA Business consultant experienced working with startups and large organizations across different industries.
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Like any business decision, bundling/unbundling needs to balance the value delivered to the customer and value delivered to the business.Building integrity and reputation are more important than getting a quick sale. In my experience, the way to achieve this balance requires you to understand WHO your customer is and WHO you are as a business (products, services, ops, etc.)
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6 Best practices for bundling and unbundling
To achieve the most success when bundling and unbundling, it is important to know your customers, products, and competitors. Align your decisions with your business goals and value proposition, and communicate your offers clearly and transparently. Furthermore, monitor and evaluate your performance and customer feedback to ensure that you are achieving the desired results.
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- Bruce Harpham Salesforce Certified Administrator | Business Analyst | Trailhead Ranger
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Lenovo is a great example for bundling and unbundling. I like to purchase their onsite technician repair service - it gives me peace of mind and keeps my laptop running smoothly. Lenovo lets buyers create their own bundles for service - a great DIY approach to bundle creation!
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7 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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- Danielle Lovick Software Consultant @ Ventiv Technology | Project Management Certificate
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How has the perception and use of artificial intelligence affected the “playing field” consisting of who’s currently leading and who has clever, impactful leadership skillsets to influence future growth globally?
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