Hi, ckimodog, thanks for answering.
I chatted probably 5 times. Then, one day it did not give me the option to chat but to email. That's where I sent that email. Before that, I had already lost the email when I clicked send. That's why I am not jumping to retype all the data again. I will when I get a chance. I will write it here to see if there is hope for mankind.
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