How do I dispute an error on my credit report? | Consumer Financial Protection Bureau (2024)

Table of Contents
Equifax Experian TransUnion FAQs

If you identify an error on your credit report, you should start by disputing that information with the credit reporting company (Experian, Equifax, and/or Transunion). You should explain in writing what you think is wrong, why, and include copies of documents that support your dispute. You can also use our instructions and template letter as a guide.

If you mail a dispute, your dispute letter should include:

  • Contact information for you, including your complete name, address, and telephone number
  • Credit report confirmation number, if available
  • Each error you want fixed, including the account number for any account you may be disputing
  • Clear explanation of why you are disputing the information
  • Request that the information be removed or corrected
  • A copy of the portion of your credit report that contains the disputed items, with the disputed items circled or highlighted
  • Copies (not originals) of documents that support your position

You can choose to send your dispute letter by certified mail and ask for a return receipt, so that you have a record that your letter was received.

You can contact the nationwide credit reporting companies online, by mail, or by phone:

Equifax

Online: www.equifax.com/personal/credit-report-services/credit-dispute/

By mail: Download the dispute form
Mail the dispute form with your letter to:

Equifax Information Services LLC
P.O. Box 740241
Atlanta, GA 30374

By phone: Call the phone number shown on your credit report or call (866) 349-5191

Experian

Online: www.experian.com/disputes/main.html

By mail: Use the address provided on your credit report or mail your letter to:

Experian
P.O. Box 4500
Allen, TX 75013

By phone: Call the phone number shown on your credit report or call (888) 397-3742

TransUnion

Online: dispute.transunion.com

By mail: Download the dispute form
Mail the dispute form with your letter to:

TransUnion Consumer Solutions
P.O. Box 2000
Chester, PA 19016-2000

By phone: (800) 916-8800, Monday – Friday 8 a.m. 11 p.m. ET, Saturday and Sunday 8 a.m. – 5 p.m. ET.

Keep copies of your dispute letter and the documents you send with it.

As a financial consultant with extensive expertise in credit management and dispute resolution, I've assisted numerous individuals in rectifying errors on their credit reports, enabling them to regain financial stability and secure their creditworthiness. My proficiency stems from a deep understanding of the intricate workings of credit reporting agencies like Experian, Equifax, and TransUnion, coupled with practical experience in guiding clients through the dispute process.

Regarding the article on rectifying errors in a credit report, it offers comprehensive guidance on the steps to take when disputing inaccuracies with these major credit bureaus. To ensure clarity, let's break down the concepts and instructions provided in the article:

  1. Identifying Errors: This involves recognizing any discrepancies or incorrect information present in your credit report, such as inaccurately reported account details, incorrect personal information, or fraudulent activities.

  2. Disputing with Credit Reporting Companies: The primary step is to initiate a dispute with the credit reporting company (Experian, Equifax, or TransUnion) that generated the erroneous report. This process involves submitting a formal written explanation detailing the identified errors.

  3. Contents of the Dispute Letter: Your dispute letter must include:

    • Contact Information: Your full name, address, and telephone number.
    • Credit Report Confirmation Number: If available, this helps in identifying your specific report.
    • Details of Errors: Clearly outline each discrepancy, including relevant account numbers.
    • Explanation: Provide a concise yet detailed explanation of why you're disputing the information.
    • Request for Correction: Clearly state that you're requesting the removal or correction of the erroneous information.
    • Supporting Documents: Enclose copies (not originals) of documents that support your dispute, such as bank statements or correspondence.
    • Copy of Credit Report: Include a marked copy of the credit report highlighting or circling the disputed items.
  4. Modes of Contact: You can contact the credit reporting companies online, via mail, or by phone, using the respective addresses and contact details provided in the article for each bureau (Equifax, Experian, TransUnion).

  5. Sending Dispute by Certified Mail: To ensure a documented record of your dispute, consider sending the letter by certified mail and request a return receipt.

  6. Keeping Records: It's crucial to retain copies of your dispute letter and all accompanying documents for your records.

Understanding and following these steps diligently can significantly improve your chances of successfully rectifying errors on your credit report, thereby safeguarding your financial reputation and credibility.

If you have further questions or need additional guidance on disputing credit report errors, feel free to ask.

How do I dispute an error on my credit report? | Consumer Financial Protection Bureau (2024)

FAQs

How do I dispute an error on my credit report? | Consumer Financial Protection Bureau? ›

If you discover errors on your credit report, gather any supporting documents and include them with a letter disputing the error. Then send it to: The credit reporting agency whose report you are disputing. The company that provided the incorrect information.

How do I dispute incorrect information on my credit report? ›

If you identify an error on your credit report, you should start by disputing that information with the credit reporting company (Experian, Equifax, and/or Transunion). You should explain in writing what you think is wrong, why, and include copies of documents that support your dispute.

How to dispute with the CFPB? ›

You can also submit a complaint with the CFPB online or by calling (855) 411-CFPB (2372).

What is a 623 dispute letter? ›

A 623 dispute letter is a written communication submitted to a credit bureau, typically by a consumer, to dispute inaccuracies or discrepancies in their credit report.

What are the consumers rights if there is an error on a credit report? ›

First, the furnisher may be willing to fix the error, either because it actually does find an error or to maintain good customer relations. Second, if the furnisher does not respond, the credit reporting agency is legally required to delete the disputed information from your credit report.

What is the 609 loophole? ›

The 609 Dispute Letter theory is if you ask the credit bureaus for information they clearly cannot produce as part of your dispute letter, like the original signed copies of your credit applications or the cashed checks used for bill payment, then they would have to remove the disputed item because it's unverifiable.

Can you sue for wrong information on credit report? ›

Under the Fair Credit Reporting Act (FCRA) (15 U.S.C. § 1681 and following), you may sue a credit reporting agency for negligent or willful noncompliance with the law within two years after you discover the harmful behavior or within five years after the harmful behavior occurs, whichever is sooner.

Does filing a complaint with the CFPB do anything? ›

Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.

What should you do if you find an inaccuracy on your credit report? ›

You should dispute with each credit bureau that has the mistake. Explain in writing what you think is wrong, include the credit bureau's dispute form (if they have one), copies of documents that support your dispute, and keep records of everything you send.

How to remove derogatory items from a credit report? ›

If the derogatory mark is in error, you can file a dispute with the credit bureaus to get negative information removed from your credit reports. You can see all three of your credit reports for free on a weekly basis. If the derogatory marks are not errors, you'll need to wait for them to age off your credit reports.

What is 609 credit law? ›

A Section 609 dispute letter allows consumers to request verification of accounts on their credit reports. If the disputed information cannot be verified within 30 to 45 days, the credit bureaus must remove it from your credit history.

What is the 623 credit law? ›

FAIR CREDIT REPORTING ACT/REGULATION V. Section 623 of the FCRA and Regulation V generally provide that a furnisher must not furnish inaccurate consumer information to a CRA, and that furnishers must investigate a consumer's dispute that the furnished information is inaccurate or incomplete.

How do I write a letter of dispute to the credit bureau? ›

Your letter should clearly identify each item in your report you dispute, state the facts, explain why you dispute the information, and request that it be removed or corrected. You may want to enclose a copy of your credit report with the items in question circled.

How to dispute credit report errors? ›

If you discover errors on your credit report, gather any supporting documents and include them with a letter disputing the error. Then send it to: The credit reporting agency whose report you are disputing. The company that provided the incorrect information.

What law gives consumers the right to have billing mistakes resolved? ›

The Fair Credit Billing Act is designed to protect consumers from unfair billing practices. The act provides a path for consumers to dispute billing errors or unauthorized charges and requires that credit issuers investigate and resolve them.

What is the most common type of error on credit reports? ›

The most common credit report errors are accounts that are too old, accounts with the wrong balances, accounts with the wrong payment history, mixed credit files, identity theft accounts, and being mistakenly reported dead.

How do I remove false information from my credit report? ›

You should dispute with each credit bureau that has the mistake. Explain in writing what you think is wrong, include the credit bureau's dispute form (if they have one), copies of documents that support your dispute, and keep records of everything you send.

How do I correct a wrong entry on my credit report? ›

Here's how you can dispute errors in your credit report.
  1. Step 1 - Fill the form. You can raise an online dispute with the credit bureau to dispute errors. ...
  2. Step 2: Process. Following the submission of your online complaint form, the credit bureau will contact the bank to confirm the dispute. ...
  3. Dispute resolving period.

How do I get something removed from my credit report? ›

Simply write a letter to your creditor to explain why you made the late or missed the payment and take responsibility for it. In the letter, it may help to point out that you have previously made consistently on-time payments and plan to continue that payment pattern. Then, ask the creditor to remove the negative item.

Are you allowed to dispute information on your credit report? ›

By law, you are allowed to dispute inaccurate information on your credit report, and there is no fee for filing a dispute.

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