How do I lockup CRO on the Crypto.com App? | Crypto.com Help Center (2024)

CRO Lockup grants you various benefits for your Crypto.com Visa Card, Crypto Wallet, and Crypto Earn. Refer to the ‘CRO Lockup Benefits’ section below for more details.

Cardholder CRO Staking replaces CRO Lockup from 15 January 2024, 03:00 UTC, for eligible users. Under Cardholder CRO Staking, your CRO is staked on-chain, and you participate in securing the underlying blockchain (learn more in this University article). The reward rates for staking are dependent on the blockchain and may be subject to change. Rewards are paid weekly to your CRO Cardholder Stake, thus compounding your returns. The staking and unstaking processes require an activation and unbonding period, respectively.

CRO Lockup allows you to enjoy the same Crypto.com Visa Card, Crypto Wallet, and Crypto Earn benefits as Cardholder CRO Staking. However, as your CRO is not staked on-chain, reward rates are set by Crypto.com based on market conditions. Additionally, rewards are not compounded.

All cardholders and users in card regions who are not eligible for Cardholder CRO Staking are eligible for CRO Lockup.

From 15 January 2024, 03:00 UTC, all cardholders in the following jurisdictions are not eligible to participate in Cardholder CRO Staking. Refer to here for more details on Cardholder CRO Staking.

Country

Country Code

Canada

CA / CAN

Guam

GU/ GUM

Hong Kong

HK/ HKG

Singapore

SG/ SGP

Puerto Rico

PR/ PRI

South Korea

KR/ KOR

United States

US/ USA

US Virgin Islands

VI/ VIR

If you are eligible for Cardholder CRO Staking, and have an active CRO Lockup but did not accept the Cardholder CRO Staking Terms and Conditions, you will retain your CRO Lockup. However, you will not earn weekly CRO Lockup rewards. You will still enjoy your card benefits.

Locking up CRO in the Crypto.com App will give you the following benefits:

CRO Lockup Rewards: Receive CRO at 4% p.a. for Jade Green or Royal Indigo, 8% p.a. for Frosted Rose Gold, Icy White, and Obsidian tiers while the amount is locked up.

The rewards are paid on a weekly basis.

For details of different levels of benefits in relation to the amount of locked-up CRO, please refer to the Crypto.com Visa Cards section of our website.

Once you have enough CRO tokens in your Crypto.com App for your selected Crypto.com Visa Card:

  1. Go to the Card page (bottom-right corner of the app)

  2. Select your desired Crypto.com Visa Card

  3. Tap the Lockup CRO button and follow the on-screen instructions

You need to have CRO in your Crypto.com App Crypto Wallet in order to participate in CRO Lockup, which you can do so by either:

  1. Purchasing CRO in the Crypto.com App; or

  2. Transferring CRO from a third-party wallet; or

  3. Exchanging CRO from other cryptos in the Crypto.com App

Locking up CRO will give you the lockup benefits stated above.

You need to lock up enough CRO for your metal Crypto.com Visa Card. When the lockup is done, we will review your application, and as soon as your card status is changed to "Shipped", the card will be on its way to you.

Yes. During the initial 180-day lockup period, you can increase the amount of lockup CRO, by going to your CRO wallet in the app and selecting the Upgrade button.

You will be prompted to add the difference between your existing lockup and the one you are upgrading to. For example, if you've currently locked up 2,000 CRO and would like to increase to 20,000 CRO, you will need to add 18,000 CRO.

The new lockup will reset the timer and another 180-day period will start.

After the 180-day lockup period is completed, you'll be able to unlock your CRO. Simply go to your CRO Wallet in the App and tap the ‘Unlock’ button.

Note that you can only unlock your CRO Lockup in full. By unlocking CRO you will be losing a number of wallet benefits that come with CRO lockup, for example:

  • Purchase rebates

  • Additional spending rewards

  • Higher reward rate for Crypto Earn

You will continue to enjoy non-staking Crypto.com Visa Card benefits (e.g., spending rewards of up to 2% for Icy White / Frosted Rose Gold / Obsidian tiers), Airport Lounge Access, fee-free ATM withdrawal limits, and interbank exchange rates).

Users who have unlocked their CRO following the initial 180-day lockup period can lock it again in the app to enjoy CRO lockup benefits.

  1. Go to your CRO Wallet in the App.

  2. Tap on the Upgrade button and follow the guided steps.

  3. Locking up a higher tier will make you eligible for that tier's Crypto.com Visa Card.

    • There is an option to have it issued at the end of the re-locking process.

      How do I lockup CRO on the Crypto.com App? | Crypto.com Help Center (1)

Note:

  • Requires App Version 3.50 iOS/Android or later.

  • The new lockup will reset the timer and another 180-days period will start.

Related Articles

How to Apply for a Crypto.com Visa card?How to lock up CRO on Crypto.com Exchange?Crypto.com Soft LockupHow do I participate in CRO Cardholder Staking in the Crypto.com App?
How do I lockup CRO on the Crypto.com App? | Crypto.com Help Center (2024)

FAQs

How do I lockup CRO on the Crypto.com App? | Crypto.com Help Center? ›

If you are eligible for Cardholder CRO Staking and you have an active CRO Lockup, and you opt to upgrade your card on or after 15 January 2024, 03:00 UTC, regardless of whether your current CRO Lockup holding period is ongoing or otherwise, you will be prompted to accept the Cardholder CRO Staking Terms & Conditions ...

How do I participate in CRO cardholder staking in the Crypto.com app? ›

If you are eligible for Cardholder CRO Staking and you have an active CRO Lockup, and you opt to upgrade your card on or after 15 January 2024, 03:00 UTC, regardless of whether your current CRO Lockup holding period is ongoing or otherwise, you will be prompted to accept the Cardholder CRO Staking Terms & Conditions ...

How do I unlock my crypto com app? ›

Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.

How to contact support on crypto.com app? ›

Final Words — How to Keep Your Crypto Wallet Safe

If you have any questions, or if you receive suspicious communication claiming to be from us, kindly reach out to us at contact@crypto.com. We're here to help.

What is the lockup period in crypto? ›

A lockup period in crypto staking is the minimum time your cryptocurrency must remain staked before you can access or withdraw it. This period helps ensure network security and stability.

How to unlock cro lockup? ›

Simply go to your CRO Wallet in the App and tap the 'Unlock' button. Note that you can only unlock your CRO Lockup in full.

How long does staking take to activate? ›

It takes 1 epoch for your stake to activate. An epoch in Solana lasts for approximately 2-3 days. After this period your stake will show up as active and will start earning rewards.

What does "locking up cro" mean? ›

Locking up CRO on the Crypto.com Exchange will provide you with additional trading fee benefits (discounted fees, zero maker fees, and maker rebates depending on how much you CRO lockup) - see below benefits summary and fees outline on the fees page here.

How do I unstake my CRO? ›

After the 180-day holding period is complete, you'll be able to unstake your CRO. Simply go to your CRO Wallet in the App and tap the Unstake button.

What is the direct phone number for Crypto com? ›

Please dial the hotline on the back of your Crypto.com Visa card: Call Center Hotline: +1 888-824-8817. To verify your Crypto.com Visa Card for Apple/Samsung/Google Pay, please press '1'

How to contact Blockchain support by phone? ›

Q4: Can I contact Blockchain Support support by phone for account recovery? Absolutely. Use the official contact numbers ☎️++(970)-424-1266 UK ☎️+1(970)_424_1266 USA to connect with a support representative directly.

How do I get my money out of Crypto com app? ›

Crypto.com users can withdraw USD from the App by selling crypto to their USD fiat wallet and transferring USD funds from this wallet to their U.S. bank account(s) on the ACH network.

Why is my crypto locked? ›

Causes of Cryptocurrency Locked Accounts

Security Measures: Some exchanges or wallets implement stringent security protocols triggering account locks due to suspicious activities or unauthorized access attempts.

How does crypto locking work? ›

Staking locks up your assets to participate and help maintain the security of that network's blockchain. In exchange for locking up your assets and participating in the network validation, validators receive rewards in that cryptocurrency known as staking rewards.

What is the 30 day rule in crypto? ›

The same-day rule in share pooling determines the cost basis based on the cost of crypto acquired on the same day, helping prevent 'bed-and-breakfasting' tax avoidance. The 30-day rule states that if a crypto asset is sold and repurchased within 30 days, the cost basis is the purchase cost of the newly acquired asset.

What is cardholder CRO staking? ›

Under Cardholder CRO Staking, your CRO is staked on-chain, and you participate in securing the underlying blockchain (learn more in this University article). The reward rates for staking are dependent on the blockchain and may be subject to change.

How do I top up my crypto com card with CRO? ›

Topping up my Crypto.com Visa Card via Crypto Wallet:
  1. Go to the Card page.
  2. Tap on Top Up.
  3. Select Crypto Wallet.
  4. Select your preferred cryptocurrency for top-up*
  5. Input the top-up amount in USD or crypto*
  6. Confirm the transaction (Rate will be held for 15 seconds)

How does CRO stake rewards work? ›

Cronos blockchain uses a proof-of-stake consensus mechanism, which allows holders of CRO to earn rewards for participating in the network by holding and staking their coins. Staking involves holding CRO in a special wallet that is connected to the network and participating in the validation of transactions.

Is cro staking worth it? ›

How much can I make staking Crypto.com Coin? The current estimated reward rate of Crypto.com Coin is 7.06%. This means that, on average, you can earn about 7.06% for current block/epoc rewards for Crypto.com Coin.

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