If you have opened a return request with ebay then what option did you choose for a refund?
If you chose the change of mind option then if bought from a private seller there obliged to accept a return for not as described.
Once you open acase a seller has 3 days to respond and if nothing, and no resolve, you need to go back to the case details and click on the view details to go back in to escalate it to ebay for resolve.
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