If you recall first setting up your MetaMask wallet in a desktop browser, you may remember something that looks and feels like a web page: full-screen MetaMask Extension. When you re-enter your Secret Recovery Phrase whilst setting up your wallet for the first time, it will have been in the full-screen version of MetaMask.
It isn't, however, a conventional web page, but just a different way to view certain pages built into the extension. You can tell it apart by the contents of the address bar, which clearly show it's part of MetaMask Extension (this is Chrome, but other browsers are similar):
If you think you're on a full-screen version of MetaMask and it doesn't have a URL that clearly shows it as an extension page, it's not a legitimate version of the wallet, and you should close it immediately.
FAQs
Compare it with official sites like metamask.io and support.metamask.io, as well as your wallet itself. Look for telltale cosmetic signs like: Misspellings. Grammatical errors.
What is the real email of MetaMask? ›
To be clear, legitimate emails will be from: support@metamask.io. support@metamask-portfolio.zendesk.com.
How to verify MetaMask? ›
Make sure the correct blockchain you trying to verify is selected and click on the "Verify" tab. Then click on "Verify" next to your connected wallet. A new window will appear to have you confirm your request. Click the "Continue" button when ready.
What is the official MetaMask? ›
MetaMask is a crypto wallet. Just like you have a physical wallet for your money, MetaMask is like a digital wallet for your cryptocurrencies. Instead of holding coins and bills, it holds digital tokens like Ethereum and makes it easy to interact with DeFi and NFTs on the Ethereum blockchain.
How do I speak to someone at MetaMask? ›
The best method is to get in touch via the “Start a Conversation” button on the Support page. See here for more information. I found a bug, what do I do? Either get in touch with Support via the “Start a Conversation” button on the Support page, or submit a bug report on the MetaMask Github.
Is there a fake MetaMask? ›
If you think you're on a full-screen version of MetaMask and it doesn't have a URL that clearly shows it as an extension page, it's not a legitimate version of the wallet, and you should close it immediately.
What if I got scammed on MetaMask? ›
Create a new MetaMask wallet on the new browser, browser profile, or mobile device. Write down the Secret Recovery Phrase in the correct order and store it someplace safe. Never give it to anyone. Go back to the compromised account and send any remaining funds to the newly created account.
How do I authenticate MetaMask? ›
Basic authentication involves sending a base64-encoded string that contains your username and password. To access the IPFS network through Infura, you'll need to add a billing card to your account, even if you're using a free account. Refer to the billing details for more information.
How do I email MetaMask support? ›
Official support channels
MetaMask Support will only ever contact you via email concerning open tickets, from the domain support@consensys.io.
What is MetaMask signature? ›
Signatures involve using MetaMask to verify that you are the originator of a transaction or message.
Yes, it's legal to use a MetaMask wallet in the US currently. However, non-custodial wallets are facing pressure from regulatory authorities to collect customer data in the future. MetaMask doesn't currently require any personal information to open an account, but this may change in the future.
What provider does MetaMask use? ›
Infura is the service provider that MetaMask uses to get information on and off blockchains.
Is MetaMask a US company? ›
About MetaMask
It primarily caters to the decentralized finance (DeFi) and web3 sectors. It is based in San Francisco, California.
Does MetaMask have a help desk? ›
Yes, MetaMask offers 24/7 support through +1-812-217-4492 🔰 phone and live chat.
Can someone take money from MetaMask? ›
If you're wondering whether you can withdraw your assets from MetaMask to a bank account, the answer is no. MetaMask does not offer direct withdrawal services.
What is MetaMask's address? ›
Your MetaMask wallet address is 42 characters long and starts with “0x.” You'll find it under your account name (in the format 0x12r45... 6HJ9). Say you wish to transfer ETH and tokens from another wallet like Coinbase to your MetaMask account.
What is MetaMask address? ›
Your MetaMask wallet address is 42 characters long and starts with “0x.” You'll find it under your account name (in the format 0x12r45... 6HJ9). Say you wish to transfer ETH and tokens from another wallet like Coinbase to your MetaMask account.
What is MetaMask phishing? ›
"MetaMask email scam" is a phishing spam campaign. The scam emails are disguised as verification requests from MetaMask - cryptocurrency wallet software interacting with the Ethereum blockchain.
Who is the owner of MetaMask? ›
MetaMask's founder is Aaron Davis. Looking for a leg up on competitive, customer and technology insights? CB Insights puts confidence and clarity into your most strategic decisions. See how.
How trusted is MetaMask? ›
Is MetaMask wallet legit and safe? MetaMask wallet is a legit and safe crypto wallet with a strong reputation and additional safety features. For users looking for an extra level of security, we would recommend connecting it to a hardware wallet.
