FAQs
You can send, request, or receive money with Zelle®. After you've enrolled, simply add your recipient's email address or U.S. mobile number, the amount you'd like to send or request, review and add a memo, and hit “confirm.” In most cases, the money is typically available in minutes1.
How do I send someone money on Zelle? ›
You can send, request, or receive money with Zelle®. After you've enrolled, simply add your recipient's email address or U.S. mobile number, the amount you'd like to send or request, review and add a memo, and hit “confirm.” In most cases, the money is typically available in minutes1.
How do you use Zelle for the first time? ›
How to send money with Zelle ®
- ACCESS ZELLE® Get started by enrolling your email or U.S. mobile number through your mobile banking app or with the Zelle® app.
- PICK A PERSON TO PAY. Enter the preferred email address or U.S. mobile number of the recipient. ...
- CHOOSE THE AMOUNT. Enter the amount to send.
How do I share my Zelle link? ›
- Select Transfer & pay icon at the bottom of your dashboard.
- Select Send & request money with Zelle®.
- Choose the squares icon to the right of "Manage recipients".
- Your Zelle® QR code will display. Select the upload icon (box with arrow pointed up) to share the code or print it from your device.
How much does Zelle charge to send money? ›
Zelle® doesn't charge a fee to send or receive money. We recommend confirming with your bank or credit union that there are no fees for Zelle® transactions.
What is the downside of using Zelle? ›
Disadvantages of using Zelle include the potential for fraud or theft. 10 Users can also face difficulties, such as not receiving their funds if the app or banks experience technical problems. Outages can affect money transfers.
Do you need a bank account for Zelle? ›
Yes, you need to have a checking or savings account at a bank or credit union to send or receive money using Zelle.
How do I send money through Zelle First Bank? ›
To send money using Zelle, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile phone number), add the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes1.
What do I need to know before using Zelle? ›
No sensitive account details are shared when you send and receive money with Zelle® – only an email address or U.S. mobile number tied to a bank account in the U.S. Authentication and monitoring features are in place to help make your payments secure, but, pay it safe: Only use Zelle® with people you trust, and always ...
Is Zelle safer than Venmo? ›
Both of the payment services are decently safe, have user-friendly interfaces, and allow you to conveniently send money when you need it. Zelle stands out from Venmo with its absence of instant transfer fees, but it also cannot be used as a wallet.
Resources & Tips for Sending Money Safely
- Confirm your recipient's contact information. Make sure you have the correct U.S. mobile phone number or email address for the person you want to send money to. ...
- Beware of payment scams. If an offer sounds too good to be true, it probably is. ...
- Understand your payment options.
Can I use Zelle to send money to someone with a different bank? ›
Zelle® is an easy way to send money directly between almost any U.S. bank accounts typically within minutesFootnote 1 1. With just an email address or U.S. mobile phone number, you can quickly, safely and easily send and receive money with people you know and trust, regardless of where they bank.
Why can't I send money on Zelle? ›
At least one or more accounts must be with a participating financial institution. Zelle® does not support sending or receiving money between non-participant financial institutions.
How do I pay someone with Zelle? ›
Send money now with Zelle®.
- Tap "Pay & Transfer" then "Zelle®," and "Send."
- Select your recipient.
- Enter the amount and select your funding account.
- Include an optional note and tap "Send Money."
What banks do not use Zelle? ›
Some notable financial institutions that NerdWallet has reviewed and that don't participate directly in the Zelle network include Alliant Credit Union, American Express, Barclays, Connexus Credit Union, LendingClub Bank, Marcus by Goldman Sachs, Pentagon Federal Credit Union, SoFi and Synchrony Bank.
How do I add Zelle to my bank account? ›
It's easy — if your bank or credit union offers Zelle®, it's already available in your mobile banking app or online banking! Check your mobile banking app or sign-in to your online banking site and follow a few simple steps to enroll your Zelle® profile.
Can you use Zelle with any bank? ›
What Banks Use Zelle? Zelle is compatible with nearly all major banks, and most even have the service integrated into their mobile banking app. Consumers who download Zelle's standalone app must provide a phone number or email and debit card information to be able to receive and send funds.