If your OneDrive is frozen because you stopped using it, sign in to theOneDrive websiteand follow the on-screen instructions to unfreeze it.
If your OneDrive is frozen because you’re over your storage limit, you have two options:
1. Get more storage
Increasing your storage quota will unfreeze your account. This can be achieved by taking a manufacturer bonus, referral bonus, or buying a subscription.
Sign in toManage your storageand see what plans and offers areavailable to you.
Need more than 1 TB? With anOffice 365Home subscription,you get 6 TB: 1 TB for each of the 6 users. You can shareyour total storage aroundand have use of more than 1 TB bysharing folders between usersandadding the shared folders to your own OneDrive.
You can also unfreeze your account through the OneDrive mobile app, orpurchase additional storage if needed.
To unfreeze your account, tapUnfreeze your account. (Note that you will have 30 days to remove enough files to be under the storage limit before your account will be refrozen.) TapUnfreezeto acknowledge the reminder.
To purchase additional storage, tapGet 1000 GB of OneDrive storage with Office 365.
Note:After requesting an account unfreeze or purchasing additional storage, it can take up to 24 hours to unfreeze your account.
2. Delete some files
Sign in to theOneDrive websiteand chooseUnfreeze your account to temporarily access your files. You'll have 30 days to remove enough files to be within your storage limit.
View thelargest files on your OneDrive.Your files will be read-only, but you can download or delete files to get back under your storage limit. If you don't remove enough files within 30 days, your account will be frozen once more and you won't be able to unfreeze it again.
Free up OneDrivestorage by choosingwhich OneDrive folders to sync with your computer.
Note: After requesting an account unfreeze or purchasing additional storage, it can take up to 24 hours to unfreeze your account.
FAQs
How to Unfreeze Your OneDrive Account. Click on the pop-up warning box, showing the “Unfreeze your account” link if your OneDrive account is frozen. Then, look through your files and remove some or add more space. Restoring your OneDrive's frozen account might take 24 hours.
How do I unfreeze Microsoft OneDrive? ›
You'll need to delete some files or buy more storage. It can take up to 2 hours for your changes to be applied. If your account is still frozen after 4 hours, contact support. Sign in to Manage your OneDrive storage to see what's taking up space and see what plans and offers are available to you.
What to do if OneDrive is stuck? ›
How to Fix OneDrive Stuck on Preparing to Upload Issue
- Solution 1: Update Operating System. ...
- Solution 2: Check OneDrive Storage. ...
- Solution 3: Pause and Resume Syncing. ...
- Solution 4: Unlink and Reset OneDrive. ...
- Solution 5: Uninstall and Reinstall OneDrive Desktop App. ...
- Solution 6: Check OneDrive Sync Restrictions.
The quickest way to get your account unlocked is by requesting and entering a security code online. If you haven't tried unlocking your account online, we recommend you start there. Tip: If your security code doesn't work, make sure you enter the numbers in the body of the message, and not the numbers in the header.
How do I reactivate my OneDrive account? ›
Try it!
- Go to the OneDrive website.
- At the top of the page, select Settings > Restore your OneDrive from the left navigation.
- On the Restore page, select a date from the dropdown list or select Custom date and time.
- Use the activity chart and activity feed to review the recent activities that you want to undo.
Check your username and password are correct by signing in to your Microsoft Account dashboard. If you can't sign in, get help here. Make sure you have the latest version of OneDrive. If you still cannot access OneDrive, the problem may be with your firewall, VPN configuration, or your internet provider.
How do I force OneDrive to reset? ›
The best way to reset the app it to uninstall and reinstall it.
- Open Settings.
- Select Applications.
- Tap Manage Applications.
- Find and tap OneDrive.
- Tap Force Stop and then tap Clear data and Clear cache.
- Once completed, uninstall the app.
- Reinstall the app from Google Play.
Go to the OneDrive website. At the top of the page, select Settings > Options, and then select Restore your OneDrive from the left navigation.
How do I disengage OneDrive? ›
Unlink OneDrive from your computer
- Select the OneDrive cloud in your notification area to show the OneDrive pop-up.
- Select the OneDrive Help and Settings icon then select Settings.
- Go to the Account tab.
- Select Unlink this PC.
Run Repair on your libraries
- In the taskbar notification area, right-click or press and hold the OneDrive menu icon. , and then click Repair.
- In the dialog box, click Repair. Repair reports your progress until all sync connections are reset.
- Click Finish.
Check whether you can sign in to your OneDrive account online. If you can't sign in to your Microsoft personal account, visit Can't sign in to Microsoft account. If you can't sign in to OneDrive work or school account, try to reset your password or alternatively, please contact your organization's IT Admin.
Why can't I open anything in my OneDrive? ›
Possible causes for OneDrive files not opening
Limited file permissions. Too much cached data on your program. Incorrect file access settings. Internal issues with your program.
What does the lock mean in OneDrive? ›
OneDrive will show a padlock icon next to the sync status if the file or folder has settings which prevent it from syncing.
How do I unfreeze my account? ›
Here are some steps you can take to unfreeze your account.
- Contact your bank immediately. The first thing you should do is to contact your bank. ...
- Halt any outgoing payments. ...
- Dig up records for proof of payments. ...
- Seek professional help.
Restarting the OneDrive Application
Click the OneDrive icon in the top menu bar. Click the Settings gear icon. Select Quit OneDrive. Open OneDrive again by searching for it in spotlight search, or opening it from the applications folder.
How do I unfreeze my Microsoft computer? ›
Restart the Frozen Computer
If your Windows computer is completely frozen and Ctrl + Alt + Del is not working, perform a hard reset by holding the power button until the computer shuts down. Wait a few seconds before turning the computer back on.
Why does my OneDrive app keep freezing? ›
Restart the phone. Make sure OneDrive is updated to the latest version from the Google Play Store. Make sure your phone has a good internet connection (Wi-Fi or mobile data). Clear the cache and data of Microsoft OneDrive from the Settings> Apps> Microsoft OneDrive> Storage> Clear cache and then clear data.
