How do I view a completed, pending, or cancelled INTERAC e-Transfer transaction? (2024)

FAQs

How do I view a completed, pending, or cancelled INTERAC e-Transfer transaction? ›

Select History from the Interac e-Transfer^® menu options on the left. Select the appropriate tab (Money Sent, Money Received, or Money Requested) to view completed or pending transactions. Select the individual transaction for more details.

Select History from the Interac e-Transfer^® menu options on the left. Select the appropriate tab (Money Sent, Money Received, or Money Requested) to view completed or pending transactions. Select the individual transaction for more details.

You will receive messages in your Online Banking Message Centre advising the status of any Interac e-Transfer you've sent, including if it has not been claimed or has expired. You can also check the status at any time by selecting the hyperlinked confirmation number on the Payment History page.

To Reclaim an Interac e-Transfer in Online Banking:

An Interac e-Transfer will expire after 30 calendar days if it hasn't been accepted by your recipient. After an e-Transfer has expired, you have 15 calendar days to reclaim it and deposit the money back into your account.

Entered the wrong amount or an incorrect email address? You can cancel an Interac e-Transfer transaction you made through online banking if the recipient has not accepted the transfer and deposited the funds into their account. Once you've cancelled the transaction, the funds will be returned to your account.

Interac e-Transfers that have not been successfully accepted by the recipient will be listed as Pending e-Transfers. Once the transaction has been completed (accepted, declined, cancelled or redeposited), it will no longer display in the pending tab but it will remain in the Interac e-Transfer History section.

In response to customer inquiries, they can trace payments, view a customer's transaction history and access payment details. They cannot, however, access any memos attached to an Interac e-Transfer.

You can review the status of current and past transfers on the "Payment History" tab on the Pay Bills & Transfer Funds page in RBC Online Banking.

If you were expecting an Interac e-Transfer but didn't receive it, check your spam folders or contact the sender to make sure they have the correct email address. If the sender uses an email that you've registered for Autodeposit, the transfer is processed immediately and cannot be reversed.

What if I sent an e-transfer but not received? ›

If you sent an Interac e-Transfer and did not receive any goods/services, you will need to contact your financial institution and local law enforcement agency to file a fraud report. If you suspect fraud or a scam, please forward the email you received to etransfer_support@interac.ca or call 1-888-238-6433.

How to Receive an Interac e-Transfer: If you are set up for auto deposit the money will go directly into your account. If not, you will receive a link via text message or email. Click through the link, answer the security question and choose which bank account you want to deposit the funds into.

If the bank initiated the transfer, notify the bank immediately so that it can investigate your claim. If you first contact the bank by phone, it is a good practice to follow up in writing. If you wired the funds through a third party (e.g., Western Union), contact that party to find out what their procedures are.

How do I reverse an Interac e-Transfer transaction? Unfortunately, once a deposit has been made there is no way to reverse the transaction. You'll have to make arrangements directly with the recipient. You should only send money transfers to parties you know and trust.

The receiving bank is still processing the money

But some banks are slower than others — they might take up to 1 working day for them to release the money. So your money's safely on its way, but the recipient bank is still processing it. Your recipient can ask their bank to speed this up.

Interac® sign-in service contact:

1-855-224-1714. Outside Canada and the United States. 1-800-7328-7358 or 1-416-733-5403.

Ask the merchant or retailer to reverse the charge, cancel the sale or release the hold for the confirmed amount. The sooner you can reach out to the merchant, the more likely the pending transaction can be canceled. If you suspect fraud, skip the merchant and call your bank or card issuer first.

To access a history of your Interac e-Transfers: From your Accounts page, select Move money, then Interac e-Transfer. Under the Transfer menu, select Transfer history to access the date, recipient, amount, and status of your past Interac e-Transfers.

You can review the status of current and past transfers on the "Payment History" tab on the Pay Bills & Transfer Funds page in RBC Online Banking.

How long do pending transactions take to clear? Pending transactions generally take between one and five business days to clear. That time can vary based on the type of transaction, the payment network, and the bank or credit card issuer.