Last updated on May 29, 2024
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Understand their needs
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Educate them on the value
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Address their objections
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Align with their vision
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Create a sense of urgency
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Here’s what else to consider
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As a consultant, you want to help your clients achieve their goals and solve their problems. But sometimes, they may not be willing or able to invest in the necessary resources, such as time, money, or people, to make it happen. How do you convince them to allocate the right amount of resources for their desired outcomes? Here are some tips to help you persuade your clients to invest in their success.
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- Rafik Zahy 14x💡Linkedin Top Voice-Board Advisor-Regional Business Development Director- Global Product Management- B2B…
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- Alexey Kolb 🎩 Skilled CMO. 📈 Creating marketing that generates revenue! 💰
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1 Understand their needs
The first step is to understand your client's needs, goals, and challenges. What are they trying to achieve? What are the benefits and risks of doing or not doing something? What are their pain points and frustrations? How do they measure success? By asking these questions, you can identify their priorities, motivations, and expectations. You can also show them that you care about their situation and that you are listening to them.
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- Rafik Zahy 14x💡Linkedin Top Voice-Board Advisor-Regional Business Development Director- Global Product Management- B2B Expert-Specialty Chemicals-EMEA
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Encourage them to consider the potential outcomes by posing the question: What are the consequences of not investing? Additionally, what are the final results of investing versus not investing?
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- Teri Young Senior Associate Consultant RRC | Certified Dental Assistant
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One time I realized that I was distracted and not fully listening to their story to the point that I missed knowing that they had a child by a previous relationship.
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2 Educate them on the value
The next step is to educate your client on the value of investing in the necessary resources. How will the resources help them achieve their goals faster, better, or cheaper? How will they improve their performance, efficiency, or quality? How will they reduce their costs, risks, or errors? You need to demonstrate the return on investment (ROI) of the resources, using relevant data, examples, or testimonials. You also need to explain the opportunity cost of not investing in the resources, such as lost revenue, market share, or reputation.
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- Alexey Kolb 🎩 Skilled CMO. 📈 Creating marketing that generates revenue! 💰
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Very often consultants mistakenly start talking about price. Not the value of the offer! The price will _always_ be very high if the value of your offer is not presented convincingly enough. When preparing your proposal, you need to carefully and comprehensively gather all those bits of value that will be interesting and important to your target audience. So that when the customer hears about each one of these particles, he will not even doubt that your price is very favorable for him!
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- Juan Carlos Flores Luna
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It is not easy when you start a consultancy career, some details are hidden, starting by clearly articulate the value proposition of the resources you're recommending. Use data, case studies, and testimonials to demonstrate how these resources have helped other clients achieve similar goals. Bringing successful cases to the table is a great starting point.
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3 Address their objections
The third step is to address your client's objections or concerns. Why are they reluctant or hesitant to invest in the resources? What are the barriers or constraints that prevent them from doing so? How can you overcome or mitigate them? You need to anticipate and acknowledge their objections, such as budget, time, or staff limitations, and provide solutions, alternatives, or incentives. You also need to reassure them of your credibility, expertise, and support, and address any doubts or fears they may have.
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- Upen Patel Content Manager at 5nance
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Many investors worry that they may experience loss. Well, to be honest, it is part and parcel of the game. One cannot simply win all the time. However, if you play your cards right with thorough market research and analysis, chances are you might reduce losses and correspondingly, develop a habit of budgeting, saving and investing regularly all at the same time.
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4 Align with their vision
The fourth step is to align your proposal with your client's vision and values. How does investing in the resources align with their mission, vision, and values? How does it support their strategic objectives and initiatives? How does it reflect their culture and brand? You need to show them how the resources will help them fulfill their purpose, vision, and values, and how they will enhance their reputation, image, and identity. You also need to appeal to their emotions, aspirations, and passions, and make them feel excited, inspired, and confident.
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- Christophe PORCELL Consultant Gouvernance 🚀 | Risque 🔐 | Conformité ⚖️
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Même s'il est capital de s'aligner sur a vision d'un client pour s'assurer d'apporter une réponse adaptée, il est fondamental, pour assurer un rôle de Conseil, de challenger cette vision, et de partager notamment des éléments de benchmark avec un client.Le client a naturellement une vision réduite de son environnement, au travers du prisme de son activité ou de son business. Le rôle d'un Conseil est d'apporter des éléments concrets et cohérent pour élargir ce prisme et permettre au client d'adapter ou d'orienter sa stratégie
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5 Create a sense of urgency
The final step is to create a sense of urgency for your client to invest in the resources. Why do they need to act now? What are the consequences of delaying or postponing the decision? What are the benefits of acting sooner rather than later? You need to create a sense of urgency by highlighting the scarcity, competition, or demand for the resources, or by offering incentives, discounts, or bonuses for early action. You also need to create a clear and actionable plan for implementing the resources, and set deadlines, milestones, and expectations.
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6 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
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