How do you measure quality in your business processes? (2024)

Quality in business processes can be measured in various ways, including:. Key Performance Indicators (KPIs): Identify specific metrics critical to the process's success and regularly measure its performance against these KPIs.. Customer Feedback: Solicit feedback from customers regarding the quality of the product or service delivered by the process.. Cycle Time: Measure the time required to complete the process.. Benchmarking: Compare your process performance with competitors or industry leaders to identify improvement opportunities.. Team Performance Evaluations: Assess the performance of the team responsible for the process and identify areas where additional training may be necessary.

Quality in Business Process is just simply delivering the actual requirements demand by internal and external customers. It is the consistency and efficiency of the process that meets not only the process capability but also the customer specification. Quality is by choice

VOC. Your internal scrap or cost are irrelevant for customers. unless they get what they expect. voice of customer is only thing to continue business.

La empresas generan la calidad a los procesos cuando le añaden valor a sus actividades estratégicas de negocios donde tienen en cuenta las necesidades de los clientes y que deberian hacer para poder estar a la altura de sus requerimientos. Muchas empresas hacen sus procesos estandarizados a base la experiencia del modelo del negocio y como es su interracion con el medio que están por lo que es importante realizar el análisis de contexto para que los procesos tengan la calidad necesaria y tome encuenta las variables que necesitan para que pueda sastifacer las necesidades del cliente

Translated

The Quality of the processes in a business is measured by the effectiveness of their compliance, where these can be represented in KPIs or OKRs, where efficiency is synonymous with continuous improvement in the business... money is the consequence of achieving well-planned and well-understood objectives.

Quality measurement is a kind of fortune teller. if you dont track, you will lose business, cost leverage, market share…etc.without CI culture your company can not survive in global market.

key process indicators reflect the health of your organization. HIGH internal rejection rates , HIGH cost of quality , HIGH employee turnover etc reflect negative trends within an organization and require action to pivot that direction. Ensuring these negative trends are addressed will foster a culture of continual improvement and employee / customer trust.

Measuring quality at the Organizational level (all areas and/or processes) is essential to know where the organization stands, to know if today's actions take us or bring us closer to the business vision. There is an old saying, "if you don't control your process, you won't be able to measure it... and if you don't measure it, you won't improve it."

Measuring quality means we need to have a Quality objective and quantifiable data. A Matrix of Quality objective can help us to easily measured the indicators of quality. It should have objective, key areas, frequency, targets, actions and especially the monitoring column. It should be audited monthly or quarterly whichever is applicable

Numerous matrices are available to measure the quality performance of an organization. For instance, if you are interested in measuring customer satisfaction, you can use the KANO model. Similarly, for evaluating the production process, you can rely on Key Performance Indicators (KPIs) such as on-time delivery, defect rates, and process cycle time.The selection of specific metrics and methods should be based on factors such as the industry type, the nature of your processes, and your business objectives.

There are several methods to get ideas about this, such as: surveys, internal audits, external audits, KPIs, competency evaluation, etc.