Emails can be often ignored and lost in your customer’s inbox.In those cases, you should call them.
Generally, a phone call is enough to spur customers into action.You might realise that the reason customers weren’t paying you had nothing to do with them but was an error on your behalf.
Whatever reason they give you for why it hasn’t been paid can be sorted out over the phone. You’ll probably reach a solution quicker than you would over email.
For the best success when calling a client, make sure you do the following:
- Clearly explain who you are and your business
- Tell them why you are calling
- Avoid bringing up anything not related to invoice payment
- Speak clearly and politely
- Don’t make any accusations regardless of how heated your customer may become
- Explain what your customer needs to pay you
- Explain how your customer can pay you
- Define any late fees that customers are required to pay
Your customer may make an excuse as to why they can’t pay you. If it’s reasonable and acceptable, ensure you ask them to define when they will pay you. With a date, you appropriately follow up with them on that date.
If they don’t pick up your phone call, don’t panic.They might be in the middle of something else or they might not recognize your phone number.Follow the call up with a text and then call them back either in a few hours or the next day.
If you customer appears to be ignoring you and not paying the invoice, you can try visiting their office.
