How to cancel or change an individual Dropbox subscription (2024)

If you’re subscribed to a Dropbox Family plan, learn how tocancel a Family plan.

If you’re subscribed to a Dropbox team plan, learn how tocancel a team plan.

If you’re currently on a trial of Dropbox Plus, Professional, or Essentials, learn how tocancel your trial.

What to know about changing or canceling your plan

When you cancel a paid Dropbox plan, the change may not be immediately reflected on your Dropbox account. Your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you won’t be charged again.

When you change to a Basic account, you won’t lose access to any of your files and folders stored in Dropbox. However, you’ll be limited to 2 GB of storage space. If you exceed the storage quota of your Basic account, Dropbox will stop syncing files to your devices.

Cancel an individual Dropbox plan

To cancel your Dropbox Plus, Professional, or Essentials subscription:

1. Log into dropbox.com.
2. Click your avatar (profile picture or initials) in the top-right corner.
3. Click Manage account.
4. Click Cancel plan at the bottom of the page.
   • Note: If you don’t see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you’ll need to cancel your plan from the app store on your device.
5. Select a reason for canceling.
6. Click Continue canceling or Confirm change and follow the prompts.

You’ll receive an email confirmation that your subscription has been cancelled.

How to change an individual Dropbox plan

To change your Dropbox Plus, Professional, or Essentials subscription to a different individual plan:

1. Log into dropbox.com.
2. Click your avatar (profile picture or initials) in the top-right corner.
3. Click Manage account.
4. Click Change plan at the bottom of the page.
5. Select the plan you’d like to change to.
6. Click Review changes.
7. Click Confirm change.

How to check that your change or cancellation has been processed

If you cancel or change your plan on dropbox.com, you’ll receive an email confirmation with the subject line "Dropbox Plan will not renew" from no-reply@dropbox.com.

If you cancel or change your plan through your mobile app store, you may receive an email from that provider. If you don’t receive an email from them, we recommend contacting their support team.

To confirm your plan change or cancellation on dropbox.com, go to the Billing tab in your account settings and click Change next to Billing period. You should see a notification titled "Plan downgrade scheduled."

Solve issues with changing or canceling your plan

What to know first

• Deleting the Dropbox app from your computer or phone doesn’t cancel your Dropbox plan or delete your Dropbox account.
• Letting the credit card you were using to pay for Dropbox expire doesn’t cancel your Dropbox plan or necessarily stop you from getting charged. Your bank could have automatically transferred payments to your new card. We recommend contacting your bank.
  

☑ Check your billing dates

☑ Find your Dropbox account email

If you have a Dropbox charge on your billing statement, but you don’t remember which email account you signed up with, you can look the charge up using this transaction ID tool.

☑ Check your current Dropbox plan

If you’re not sure what type of account you have right now, log in to Dropbox and go tohttps://www.dropbox.com/team/admin/billing.

Refunds and support

If you have an issue with your account or think there’s been a billing error, please check your support options for more help.

Learn more about refunds or how to request a refund from iTunes.

What if I can’t cancel online?

If you’re not able to cancel online, or if you prefer to cancel another way, you can cancel your subscription by physical mail.

To cancel your subscription by mail:

• You can use this template, fill it out, and send it to the address below.
• If you don’t want to use our template, you can send us a letter to request cancellation. Include the following information:
  • Your first and last name
  • The email address associated with your account. If you don’t know it, include the best email address to reach you
  • The payment method you use with Dropbox (credit card, PayPal, etc.)
  • For credit/debit card charges, either a transaction ID or the following information:
    • Card type (Visa, Mastercard, etc.)
    • First 6 digits of card
    • Last 4 digits of card
    • Full name on the credit card
    • Date of last charge from Dropbox
    • Amount charged
    • Billing postal code
  • For PayPal charges, the PayPal transaction ID
  • For iDeal or SEPA Direct Debit charges:
    • Last four digits of your International Bank Account Number (IBAN)
    • Mandate reference number
    • Date of charge
    • Amount charged
    • Billing country

Where to send mail

If you live in the United States, Canada, or Mexico, send your cancellation letter to:

Dropbox, Inc.

P.O. Box 77767

San Francisco, CA 94107

If you live anywhere else, send your cancellation letter to:

Dropbox International Unlimited Company

PO Box 13480

Dublin 2

Ireland