Uber lets you know how long it will be before your ride shows up—there's even a map so you can track where your car is in real time—as well as how much the ride should cost.
However, no technology is foolproof and there may be an occasion in which you need to dispute a charge that has appeared on your account.
If you believe you've been overcharged for a ride or charged for a ride you didn't take, it's possible to contact Uber to request a refund.
While there's no guarantee that the company will give you your money back, it's worth filing the request with them, especially if you've overpaid a significant amount.
Here's how to do it.
Check out the products mentioned in this article:
iPhone Xs (From $999.99 at Best Buy)
Google Pixel 3 (From $799.99 at Best Buy)
Advertisem*nt
How to dispute an Uber charge via the mobile app
1. Find the Uber icon on your iPhone or Android's home screen and tap to open.
2. In the upper left-hand corner of the app, tap the three vertically stacked lines and then the "Your Trips" option.
3. Locate the trip you wish to dispute and tap on it to view the trip details.
4. Scroll to the bottom and look for the Help section. Here you'll find several options for reporting issues you had on your ride. Look for and tap the "Review my fare or fees" option.
5. On this page, choose the reason for the dispute on your charge. On the next page, you'll be able to add the details of your dispute in the empty text box provided. When finished, hit Submit to send your dispute to Uber.
Advertisem*nt
How to dispute an Uber charge via the website
1. Go to https://www.uber.com and log into your account.
2. In the upper right-hand corner of the screen, click the Help option.
3. On the Help screen, under the Trip Issues and Refunds section, a drop-down menu will appear listing all of your recent trips. Click the trip you wish to dispute.
4. To the right of the selected trip, click the "Review my fare or fees" option.
5. The next screen will give you a list of options for your dispute. Select which one applies to your dispute and follow the directions on the screen to enter your dispute info. Then hit Send to submit to Uber.
For more information on how to contact Uber directly, read our article, "How to contact Uber support as a rider or driver, in 4 different ways."
Advertisem*nt
Related coverage fromHow To Do Everything: Tech:
How to check your Uber passenger rating, and improve it if it's low
How to contact your Uber driver before they pick you up, or contact Uber afterward to report a problem
How to cancel an Uber ride, whether you've just ordered it or scheduled it in advance
How to use Uber promo codes to get free or discounted rides
Jennifer is a writer and editor from Brooklyn, New York, who spends her time traveling, drinking iced coffee, and watching way too much TV. She has bylines in Vanity Fair, Glamour, Decider, Mic, and many more. You can find her on Twitter at @jenniferlstill.
