How to File a Domestic Claim (2024)

FAQs

Why would the USPS deny a claim? ›

The following conditions justify the denial of a claim: No evidence of insurance coverage is provided. The mail does not bear the complete names and addresses of the mailer and addressee, or is undeliverable as addressed to either the addressee or the mailer.

Your claim may be completely approved or approved in part. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. USPS does not pay a claim higher than an item's actual value.

If the package is not classified as Priority Mail Express™ service (domestic or international), Priority Mail® service, First–Class Package Service™, or an international letter package, it may be opened and its contents examined.

Domestic mail means mail within the United States, Puerto Rico, and U.S. possessions.

1-800-ASK-USPS

They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns.

Insurance is not available for items that are perishable, flammable, or too fragile to withstand normal handling in the mail. If you have insured an item online, you can mail it at a Post Office, hand it to your carrier, request free package pickup online, or drop it in a USPS collection box.

You may appeal a Postal Service decision for a denied claim or partial payment within 30 calendar days from the date of the original decision letter. Focus your appeal on the reason why the Postal Service denied the claim. As part of this appeal, you may attach additional documentation to support your claim.

After receiving a completed online claim that includes all required supporting documentation for a payable claim, the Postal Service generally pays the claim within 5–7 business days.

Note: For Registered Mail service, the maximum amount of insurance coverage available is $50,000.

If the insured, registered, or COD article is lost, and if the claim is paid, the Postal Service also reimburses the mailer for the amount of the postage paid. For technical assistance with the online Web-based system, please contact the Internet Customer Care Center at 800-344-7779.

How much is USPS insurance for $1000? ›

Value over $100 up to $200 is $2.75. $200.01 to $500 is $4.60. $500.01 to $5,000 is $5.80 plus $1.15 per each $1000 or fraction thereof.

After you file a claim, the USPS has six months to respond to your settlement demand. If it accepts your demand, it will pay you the amount specified on Form 95. If the USPS decision is unsatisfactory, you have six months to file a lawsuit. You cannot skip Form 95 and proceed directly to a lawsuit.

Why can't I submit my claim on UPS.com? The shipper of your package has a restriction on the account, which doesn't allow recipients or third parties to begin the claim process. Contact the shipper who requested you submit your claim for further assistance.

Yes. After an employee registers their domestic partnership, the employee may enroll a domestic partner in their benefits.

A Lost Article is defined as any mailing that has not been received and has not been returned to the sender. Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.

Priority Mail^® service includes tracking and delivery in 1-3 business days¹. Check delivery time estimates on the Priority Mail Delivery Map. Priority Mail Flat Rate^® products let you ship packages up to 70 lbs to any state at the same price.

Alas, if the package is still not found after the “missing mail search,” you may want to request a refund. For domestic mail in the 50 United States, you can submit a refund request by providing proof of purchase. The items you will need include: The tracking number.