Affected Products:
- Dell Security Management Server Enterprise
- Dell Security Management Server Virtual
Affected Versions:
- v10.2.13 and Later
From the BitLocker recovery screen
If your computer is booting to the BitLocker recovery screen, the key identifier is in the highlighted area of the following image.
Figure 1: (English Only) BitLocker recovery screen
From within Windows
To locate the key identifier for a drive, partition, or removable drive follow the steps below.
- From the start menu, search for CMD then right-click Command Prompt and click run as administrator.
Figure 2: (English Only) Command Prompt (Run as administrator)
- From the administrator command prompt type
manage-bde -protectors -get <drive letter>:where <drive letter> is the drive letter for the BitLocker protected drive that you want to recover.
Figure 3: (English Only) Recovery ID for drive with letter E:
Note: The ID under a numerical password (this is the key identifier for the drive).
Figure 4: (English Only) Recovery ID for the drive
Note: The command above can be run from the recovery image in the event you are unable to log in to windows.
- To download the recovery image, go to the Drivers & Downloads page for Dell Encryption: https://www.dell.com/support/home/en-us/product-support/product/dell-data-protection-encryption/drivers
For assistance with retrieving a BitLocker recovery password, or key package using the BitLocker key identifier follow:
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
