By Shan Abdul
It's frustrating if you can't hear your friends (or your friends can't hear you) while playing with them on Roblox. Here's how you can fix the issue.
The voice chat feature has revolutionized how users interact with other Roblox players. There are times, however, when the feature becomes problematic and hamper communication within the game.
Several factors can cause voice chat to stop working in Roblox: disabling the feature by mistake, muting your microphone or friends accidentally, choosing the incorrect input and output audio devices, web browser conflicts, operating system restrictions, hardware issues with your audio devices, and more.
Whether you aren't hearing from your friends or they aren't hearing from you, here are fixes and checks that may help you out.
1. Basic Checks and Fixes
Start the troubleshooting process by performing the following basic checks and fixes:
- Restart Roblox and your computer to ensure a temporary glitch hasn't caused the problem.
- Unplug and reconnect your audio input and output devices.
- Close the other apps running in parallel with Roblox that might be using your microphone or speaker concurrently, especially if you're using one of the best voice chat apps for gaming.
- If you have more than one audio input and output device plugged into your device, consider unplugging all except the ones you plan to use for Roblox.
If none of the above checks resolve the problem, continue with the remaining steps.
2. Check for Device-Specific Issues
Check whether the issue persists only on Roblox or throughout your operating system. It will help determine if your operating system settings interfere with Roblox's voice chat feature.
First, ensure your audio input and output devices are correctly connected to your computer and detected by your operating system. To check that, go to Settings > System > Sound.
Here, select the correct audio output device (if you have more than one connected), click on the device to reveal its settings, and then click Test under Output settings.
Has your primary output device made a sound? If yes, it's connected!
Afterward, go back to the Sound settings page, select the correct microphone, click on the primary microphone device to access its settings, and then click Start test under Input settings.
Click on the Stop test button after speaking for a few seconds. If you see any percentage of the recorded volume next to Result, your microphone is connected.
After confirming that both audio devices are connected, you should ensure both are set as default. To check that, click on More sound settings on the sound settings page.
Then, go to the Playback tab, right-click on your primary audio output device, and select Set as Default Device.
Then, go to the Recording tab, right-click on your primary audio input device, and select Set as Default Device.
If your audio input or output device isn't working with other apps, too, there could be a problem with your device. To diagnose and resolve the primary issue, see our guide on how to fix a microphone and troubleshoot other sound problems on Windows.
3. Ensure the Voice Chat Feature Is Enabled in Roblox
Voice chat isn't available for all Roblox accounts. Only users who are 13+ and have verified their age can access it. You won't see this feature in Roblox settings if you aren't old enough or haven't verified your age.
If you meet the age requirements but haven't verified your age yet, you can find instructions on verifying your age and setting up voice chat on the Roblox website. If you have already activated the feature by verifying your age, make sure the feature is enabled.
To check that, log in to your Roblox account, click on the gear icon in the top-right corner, and select Settings.
Then, navigate to the Privacy tab and check that the Enable voice chat toggle is on.
4. Ensure the Roblox Experience Supports Voice Chat
As of this writing, most Roblox experiences don't support voice chat, so you cannot use this feature when playing them. If the voice chat feature is already enabled in Roblox settings, find out whether the experience where voice chat isn't working supports it.
An easy way to confirm that is to simply ask other players if they use voice chat in that experience. If that is not possible, you can check the experience's listing on Roblox to confirm this.
If the experience does not support the feature, you can wait for the developer to add it in future updates. If the experience supports this feature but doesn't work on your end, then some other issue might be at play.
5. Check for Misconfigured Game Settings
To ensure incorrect game settings haven't caused the problem, follow these steps:
- Launch the experience where you are unable to use voice chat.
- Click the Discover button in the top left corner.
- Navigate to the Settings tab.
- Ensure the correct audio devices are selected next to the Input Device and Output Device fields.
- After that, make sure the Volume is not too low. If it is, turn it up by clicking the plus icon.
- If you cannot hear from some players in Roblox, make sure you haven't mistakenly muted them. To check that, go to the People tab, find the person whose voice you don't hear, and see if he's muted. If he's muted, unmute him by clicking the mutedspeaker icon once.
- Lastly, return to your Roblox experience and look over your character's head. If you see a microphone with a slanted line over it, the microphone is muted. Simply click on it once to unmute it.
6. When Nothing Else Works…
If none of the above fixes resolves the issue, and you are still unable to make voice chat work, here are some other solutions you can attempt:
Switch the Roblox Client
You can play Roblox on Windows through the Microsoft Store app or the Roblox launcher. If you are experiencing this issue on one of these clients, try the other you haven't tried yet. If switching clients fix the problem, the issue is with the other client where the feature isn't working. If this occurs, you should uninstall the problematic client and reinstall it.
Report the Problem to Roblox Support
If switching the client doesn't work and the problem persists, contact Roblox support so they can investigate the issue. If you haven't contacted customer support before, refer to the Roblox website for instructions on contacting them.
Get Back to Voice Chatting With Your Friends on Roblox
Being unable to use voice in Roblox despite activating it after much effort can be frustrating. If you have correctly activated voice chat on your account, the feature is enabled in Roblox settings, and the experience you're running supports it, the above fixes will likely resolve the issue. If the problem persists, contact Roblox support as a last resort.
