FAQs
Log into your KuCoin account in the app, tap the button in the upper left corner, and tap on "Support” >> “Online Support". Once your account is totally safe, you can apply to unfreeze the account on your own via the login page or contact the customer service if your account was frozen manually.
How to recover deleted KuCoin account? ›
Once you've completed the account deletion process, your account cannot be recovered and you will be unable to use any of its associated services. Please check the reminders on the page carefully. If you would like further information on disabling or deleting your KuCoin account, please reach out to the KuCoin Support.
What happened with KuCoin? ›
The exchange was charged under the Bank Secrecy Act.
Crypto exchange KuCoin and two of its founders were charged with violating anti-money laundering laws by U.S. federal prosecutors. Homeland Security Investigations Special Agent Darren McCormack called KuCoin "an alleged multibillion-dollar criminal conspiracy."
How do I unfreeze my KuCoin account? ›
Log into your KuCoin account in the app, tap the button in the upper left corner, and tap on "Support” >> “Online Support". Once your account is totally safe, you can apply to unfreeze the account on your own via the login page or contact the customer service if your account was frozen manually.
How do I Unstake KuCoin? ›
Unstaking: If you decide to unstake your KCS, click Redeem, enter the number of KCS tokens you want to unstake, and click Confirm. Click Max if you want to redeem/unstake all your staked KCS tokens. Keep in mind any lock-up periods or conditions that might apply.
How do I email KuCoin support? ›
Please send an email to this email: support@kucoin.com using your current email address.
Can deleted account be recovered? ›
Once a Google Account is permanently deleted, it can't be recovered after about 20 days. Google removes all data associated with it. You can double-check for recovery options through Google's support page. If recovery isn't possible, consider creating a new account.
Why is KuCoin not allowing me to withdraw? ›
The most common problems that can occur while withdrawing money from your KuCoin account are that you accidentally fill in the wrong receiving address, use the wrong blockchain network, or send the wrong cryptocurrency. Due to this, we always recommend double-checking inputs while conducting digital asset transactions.
Is there a problem with KuCoin today? ›
User reports indicate no current problems at Kucoin.
How risky is KuCoin? ›
In conclusion, Kucoin has established itself as a reputable and trustworthy cryptocurrency exchange, thanks to its robust security measures, positive user reviews, commitment to regulatory compliance, and dedication to customer support.
Federal prosecutors in Manhattan on Tuesday charged KuCoin, one of the world's largest cryptocurrency exchanges, with violating US anti-money laundering laws by failing to vet customers, allowing billions of dollars in illicit funds to be transferred since its founding in 2017.
How do I get my money out of KuCoin? ›
Withdrawing on the Web
Log into your KuCoin account. From the navigation bar, select Assets → Overview → Withdraw to enter the withdrawal page. 2. From there, select the cryptocurrency you wish to withdraw from the dropdown (Example: USDT).
Is it safe to leave money in KuCoin? ›
KuCoin protects your account with multi-factor authentication, endpoint protection, and more. Keep your funds and wallets safe with multiple layers of protection, secure deposit and withdrawal processes, and top-tier wallet security controls.
How do I withdraw history from KuCoin? ›
How to View Withdrawal Records? Log in to your KuCoin account, click assets icon and find the history button, you will see your deposit and withdrawal records and also you can download the records here.
How do I get out of KuCoin? ›
Initiating a Withdrawal
Navigate to the "Withdrawal" section on the KuCoin platform, select your desired cryptocurrency (if you want to withdraw fiat currency, you'll need to sell your crypto holdings first), enter the withdrawal amount, and confirm your bank account details.
How do I close my cryptocurrency account? ›
Contact the Crypto.com support team and request to close the account. Use the exact registered email address. Otherwise, Crypto.com will not handle your request. Then, send your account closure request to contact@crypto.com with the subject line “Close Account.”
How do I close my KuCoin position? ›
Close Your Positions
Click the Close All button in the trading interface to close your trade positions.
