Get help refunding your Microsoft 365 subscription
Thinking of cancelling a Microsoft 365 Basic, Personal or Family subscription?You can request a call back from a support agent who can help or learn how toswitch to another planthat better meets your needs.
Request call back
Sign in to cancel your Microsoft 365 subscription yourself
To check refund eligibility on a Microsoft 365 Basic, Personal or Family subscription you purchased from Microsoft, you will need to cancel it first.
Follow the stepsto cancel the subscription:
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Go to theSubscriptionspage of the Microsoft account used to purchase your subscription.
Sign inNotes:
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It's important to sign in using the account which purchased the subscription.
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If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund.
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If you cancel a subscription in Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland,Portugal or Turkey, you may be entitled to a prorated refund.Learn more.
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Find your subscription and select Manage.
Note:If you seeTurn on recurring billing instead of a link thatsaysManage,this meansyour subscription is already set to expire on the date shownand you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.
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On the next page, select Cancel (or it might sayUpgrade or Cancel, depending on your subscription type).
Note:If you don't see an option to Cancel, but instead see a link that saysTurn on recurring billing,this meansyour subscription is already set to expire on the date shownand you won't be automatically charged after this date.
There's nothing further to do at this time, and you can continue to use the product until your Microsoft 365 subscription expires. -
Scroll through and followthe instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.
Caution:If you cancel a Microsoft 365 Basic or Microsoft 365 Personal subscription, your storage allowance will revert to 5GB of cloud storage, which includes your OneDrive and Outlook.com attachments, and 15GB of Outlook.com storage.
If you cancelaMicrosoft 365 Familysubscription, all the people you shared your subscription with will also have their storage allowances reduced, as well as losing other subscription benefits.
If you or people you shared a subscription with have used more than the free allowance:
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you won’t be able to upload, edit, or sync new files (such as Camera Roll) to yourOneDrive,
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you will not be able to send or receive email inOutlook.com.
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after 12 months, we may delete your OneDriveand all files within it.
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Read the "What happens if you exceed your quota?" sectioninHow Microsoft storage worksfor more information.
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See also
Use our self-help tool below to guide you through the right steps.
Start
Need more help?
Contact Support
For technical support, go toContact Microsoft Support, enter your problem and selectGet Help. If you still need help, selectContact Supportto be routed to the best support option.
To get a refund on your Microsoft Copilot Pro subscription,follow the instructions below to cancel the subscription first.
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Go to theServices & subscriptionspage of the Microsoft account used to purchase your subscription. It's important to use thataccount.
Sign inNote:If you purchased Microsoft Copilot Pro from Google Play or the Apple app store, contact their customer support for cancellation or refund.
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Find yourCopilot Pro subscriptionand select Manage.
Notes:
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If you cancel within a certain time (see the table below), you will receive a refund. If you cancel after the refund window, you will need to turn off recurring billing.
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If you seeTurn on recurring billing instead of a link thatsaysManage,this meansyour subscription is already set to expire on the date shownand you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.
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On the next page, select Cancel.
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Followthe instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.
MicrosoftCopilot Prorefund window
| Country/region | Refund window | |
|---|---|---|
| Canada | Korea | To receive a prorated refund, cancel at any time. |
| All other countries | To receive a prorated refund,cancel within 14 days ofinitial purchase. |
See also
Use our self-help tool below to guide you through the right steps.
Start
Need more help?
Contact Support
For technical support, go toContact Microsoft Support, enter your problem and selectGet Help. If you still need help, selectContact Supportto be routed to the best support option.
To cancel other Microsoft subscriptions,such as ClipChamp, or for additionalOneDrivestorage, please follow the instructions below.
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Go to theServices & subscriptionspage of the Microsoft account used to purchase your subscription. It's important to use thataccount.
Sign inNote:If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund.
-
Find your subscription and select Manage.
Note:If you seeTurn on recurring billing instead of a link thatsaysManage,this meansyour subscription is already set to expire on the date shownand you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.
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On the next page, select Cancel (or it might sayUpgrade or Cancel, depending on your subscription type).
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Scroll through and followthe instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.
Note:Inthe following countries, you can cancel your subscription, and depending on the subscription length you may be entitled to a prorated refund. SeeCountries with prorated refunds for Microsoft subscriptions for more information.
Any subscription length - Canada, Israel, Korea, and Turkey
Subscriptions longer than 1 month and renewed - Denmark, Finland, Germany (purchases on or after March 1, 2022), Netherlands, Poland, and Portugal
