@jendombr-0wrote:My package I mailed out got resent to me due to the fact that I accidentally packaged it in a USPS box versus what I selected- padded flat envelope. My question is, do I have to pay for another label or do I mark as "not shipped" and can reprint it somehow? Thanks in advance for any help!
The option to re-print a label purchased through eBay is available for 24 hours from the time of purchase. Since you went through the process of shipping and Return to Sender, it's gotta be well past that 24 hours @jendombr-0.
In addition, the label has already been used/scanned so USPS may not accept the package if you transferred to the padded flat rate you paid for and fixed a reprinted label to it. They could return it to you again without a new label which would delay things even further for the buyer.
What you should do is purchase a new label that matches the packaging you're using, whether you're leaving it in the box or changing to a padded flat rate envelope. You have a few options here:
1. You can go to the eBay transaction and select the option to purchase another label. No need to mark the order as not shipped - just buy a new label. Because you'll be purchasing a new label after your stated handling time, you'll take a hit to your late shipping stats.
2. You can purchase a label outside eBay from paypal.com/shipnow or from pirateship.com then send tracking to the buyer, explaining the delay, through eBay messages. If you upload the new tracking to the transaction it will affect your on-time shipping metrics, but if you keep the tracking in eBay messages that will be unaffected. Most accounts can withstand some late packages, but if you've had difficulties in that area recently then you may want to avoid yet another late package (and also address whatever reason is causing you to have late packages to begin with).
3. You can cancel the transaction which will trigger a full refund to the buyer. Then you can relist the item for sale. I wouldn't suggest this route unless the buyer communicates with you that the delayed shipping means they no longer want the item. If the buyer would prefer the cancellation to re-shipping then you can use the reason "buyer requested" for the cancellation.
