When you have received an intimation from the Income Tax Department or a Refund Banker (SBI) that the processing of your income taxrefundhas failed, you can submit a ‘Refund Reissue Request’ by logging into the Income Tax e-filing portal. Taxpayers can request for re-issuance of a refund through the ‘Refund Reissue Request’ service.
Failure for Income Tax Refund
A refund from the income tax department scheduled to be paid in a particular assessment year (AY) may fail to get credited to your bank account for various reasons. A few of the reasons for the failure of the refund to get credited to your account could be:
- In case the bank account is not pre-validated. It is now compulsory to pre-validate your bank account from the assessment year (AY) 2022-23
- The name mentioned in the bank account does not match with PAN card details. For example, in case your bank account was opened providing the Aadhaar card as proof, there is a possibility that it mentions your middle name as well, while on the PAN card, such detail is not stated
- In case of an invalid IFSC code. For example, a bank might have undergone a merger and there has been a change in the IFSC code, but you have failed to update the same.
- There is also a possibility that the account that you have mentioned has been closed
How to Conduct a Pre-validation Check of Bank Account?
- Log in to theIncome Tax e-filing portalby entering the user ID (PAN) and password.
- On the ‘Dashboard’ tab, choose ‘Bank Account’ and click on ‘Update’.
- You will be directed to a page ‘My Bank Accounts’.
- In case your bank account isvalidated, you will see the green tick with ‘validated’ mentioned.
How to Make a Refund Reissue Request Online?
Follow these steps to submit a refund reissue request online:
1. Log in to the Income Tax Portal:
- Visit the official Income Tax Department e-filing portal: incometax.gov.in.
- Log in using your user ID (PAN/Aadhaar) and password.
2. Navigate to the Refund Reissue Request:
- After logging in, go to the Services tab, then to Refund Reissue Request:
- Choose the relevant assessment year for which the refund reissue is required.
3. Submit the Request:
- You will provided with a list of refunds pending for different AYs
- Click on the Refund Re-issue button on the card
- Click on Create New Request to proceed further
4. Verify Your Request:
- Select the bank account to which refund is to be credited. Only bank account details validated in income tax portal will be shown here
- If you do not see any bank accounts, goto profile > bank account > validate them
5. A success message will be displayed confirming the refund reissue request submission.
How to Check the Status of the Submitted Refund Reissue Request?
Step 1:Log in to theIncome Tax e-filing portal.
Step 2:Go to ‘My Account’, click the ‘Service Request’ and select the ‘Request Type’ as ‘View Request’ and ‘Request Category’ as ‘Refund Reissue’.
Step 3:Click the ‘Submit’ button. The status of the submitted refund reissue request will be displayed.
Frequently Asked Questions
What happens in case an individual fails to verify the ITR within 30 days of uploading the ITR on the e-filing portal?
In such a case, your return is treated as not filed. All the consequences related to not filing of the ITR under the Income-tax Act, 1961 (ITA) will get applicable. However, you have the option to submit a valid reason and it is possible for you to request condonation of delay in verification. It is after the submission of such a request that you will be able to verify your return. However, the income tax authority needs to approve the condonation request, it is only then the return will be treated as valid.
What can be the reasons for refund failure?
Failure of credit of refund can be due to the following reasons:
- Incorrect bank details (MICR code, account no, IFSC code, name mismatch etc.)
- Account holder KYC is pending
- Account details given are other than Current Account or Saving Bank Account
- Account Description is incorrect
For an ITR refund, is it necessary to mention the bank account details only of an assessee or is it possible to provide a pre-validated bank account number of another person as well?
Yes, it is possible to provide the pre-validated bank account details of another individual. The only condition is that the name mentioned in the bank account details as well as on the PAN card should match exactly.
Can anyone else submit a request for condonation of delay / raise refund reissue request on my behalf?
Authorized signatory / Representative assessee / ERIs can submit requests for condonation of delay / raise a refund reissue request on behalf of the assessee.
Can I raise a refund reissue request if my Bank Account is not pre-validated?
No. You can only proceed if your selected bank Account is pre-validated.
