How To Sue an Airbnb Host | Horton & Mendez Injury Attorneys (2024)

In recent years, many visitors to Wilmington, NC, have started to turn to Airbnb rentals instead of hotels. These short-term rentals tend to be more affordable and often offer many of the same amenities.

Unfortunately, Airbnbs, like any other rental property, can be unsafe. Many times, hosts are aware of these unsafe conditions but choose to rent out their property anyway. If you were injured while staying in an Airbnb property, you may be wondering whether you can file a lawsuit against an Airbnb host.

Can You Sue an Airbnb Host or the Company Itself?

The home rental company Airbnb does not cover lawsuits from hosts or guests. Hosts and guests should be aware they are responsible for any potential legal issues that occur as a result of their actions while using Airbnb’s platform.

The company does, however, offer liability insurance as a component of its Host Guarantee program. The coverage offered by this insurance can help hosts recover losses under certain conditions up to $1 million in the United States. Although this is great for hosts, guests typically do not have much protection from the company in the event of an incident.

Fortunately, it is possible for you to sue both Airbnb and the host if you are injured on a property.

Frequently, injured guests only consider holding the property host legally liable, but the Airbnb company can be held liable as well. Though Airbnb requires its hosts to have homeowners insurance if they want to list a property, you can sue the company for failing to provide renters with a safe space.

No matter who you believe is responsible for your injury, you should consult an attorney if you want to file a claim with Airbnb.

Establishing Negligence by an Airbnb Owner

A lawsuit against an Airbnb host is generally considered a tort claim that hinges on the concept of negligence.

To win a case, an injured guest must prove the property host, or Airbnb was aware of unsafe conditions but acted carelessly or without reason. Most cases depend on proving the host neglected to properly maintain their property.

Premises liability cases often are over fall-related injuries, but they can involve the following as well:

  • Broken steps
  • Faulty appliances
  • Outdated or failed building codes
  • Insufficient or dim lighting
  • Exposed splinters, nails, or other building materials
  • Torn rugs or loose carpet
  • Spills left by housekeeping or other guests
  • Holes in the front or backyard

Fire hazards are also a major concern, especially when a property host fails to adequately maintain their property’s wiring or appliances.

Recovering Damages

You may be entitled to financial compensation if you were injured while staying at an Airbnb property. If a court believes you suffered any type of damages during your stay, you may be able to recover them.

It may be possible to get compensation if you incurred any of the following due to your injury:

  • Current or future medical expenses
  • Damaged property
  • Lost earnings
  • Loss of employment
  • Loss of business opportunities

Your psychological and emotional health is important as well, so you may be entitled to compensation for emotional damages. If you incurred any of the following, you may be able to recover damages in court:

  • Physical pain
  • Mental suffering
  • Emotional distress
  • Loss of companionship or consortium
  • Post-traumatic stress disorder
  • Loss of enjoyment of life

Ultimately, a court will decide how much compensation you deserve. It will take various legal factors into consideration to do so.

Filing a Lawsuit Against an Airbnb Host

If you believe you suffered damage as a result of a property host or Airbnb’s negligence, you may want to proceed with a claim. Before doing so, you should reach out to an experienced attorney in Wilmington, NC. An attorney can help you better understand if you have a case and assist you during legal proceedings.

Your attorney will also be responsible for submitting an evidence preservation letter to ensure any evidence can be collected in the future. If you cannot reach a settlement with either Airbnb or the property host, an attorney can help you proceed with filing a claim.

Proving Your Case

To win a case, you must be able to establish proof another party is responsible for your injuries. To do this effectively, you will need to collect as much evidence as possible. This evidence can come in the form of photographs, videos, medical records, and witness testimony.

Visible medical conditions, such as scars, burns, crush injuries, or amputations, can be an essential form of evidence. Any communication you had between Airbnb and the property host can also be helpful. Due to the complicated aspect of evidence collection, it is always wise to seek legal counsel.

What about lawsuits for hidden cameras at an Airbnb?

Airbnb properties should be safe, but in recent years, Airbnb has had to deal with lawsuits from guests whose privacy was invaded. Most of these cases involved the use of hidden cameras and other serious privacy violations.

To counteract these claims, Airbnb has hired attorneys with a hospitality background to review each case and help hosts better protect guests. The attorney is also responsible for ensuring each property complies with national and international regulations.

Unfortunately, even an attorney cannot stop determined individuals from installing hidden cameras. Although guests typically do not sustain physical injury from hidden cameras, they are often left with emotional scars.

Airbnb’s Response to Lawsuits

Airbnb has had to respond to a variety of lawsuits over the years. Many of these lawsuits involve premises liability, discrimination, and breach of contract allegations. Airbnb typically responds by consulting and hiring numerous high-profile attorneys to protect its interests. However, even with high-profile attorneys on its side, Airbnb has had to pay out many settlements since its launch in 2008.

Learn How To Sue an Airbnb Host Today

If you have sustained any type of physical or psychological injury in Wilmington, NC, while staying at an Airbnb property, you may be able to file a legal claim. You should safeguard your legal interests with the help of a skilled and knowledgeable attorney. Contact today to learn about your legal options against Airbnb or your rental property’s host.

How To Sue an Airbnb Host | Horton & Mendez Injury Attorneys (2024)

FAQs

How To Sue an Airbnb Host | Horton & Mendez Injury Attorneys? ›

A lawsuit against an Airbnb host is generally considered a tort claim that hinges on the concept of negligence. To win a case, an injured guest must prove the property host, or Airbnb was aware of unsafe conditions but acted carelessly or without reason.

Does Airbnb protect hosts from lawsuits? ›

Hosts of Accommodations are covered under the HLI program. As described above, The HLI program covers Hosts for incidents that result in the Host's legal liability resulting from a bodily injury or a property damage claim arising during a guest's Airbnb Stay at the Host's Airbnb Accommodation.

How do I file an injury claim with Airbnb? ›

If you are injured while staying at an Airbnb rental, you should take the following steps:
  1. Step #1: Seek medical attention.
  2. Step #2: Photograph The Scene.
  3. Step #3: Notify the host.
  4. Step #4 Report the incident to Airbnb.
  5. Step #5: Consider Host Negligence.
  6. Step #6 Keep Records.
  7. Step #6 Consider Legal Action.

What is the class action lawsuit against Airbnb hosts? ›

Gibbs Law Group and Traverse Legal have filed numerous individual legal claims and an Airbnb class action complaint on behalf of hosts who allege that when the COVID-19 pandemic hit, Airbnb seized funds that belonged to hosts while claiming that the money would be refunded to guests.

How do I get compensation from Airbnb? ›

Need to send or request money for things related to your Airbnb trip or Airbnb Experience? No problem! Go to the Resolution Center to open a refund or payment request.

Can you sue an Airbnb host for injury? ›

Fortunately, it is possible for you to sue both Airbnb and the host if you are injured on a property. Frequently, injured guests only consider holding the property host legally liable, but the Airbnb company can be held liable as well.

Can Airbnb host take me to court? ›

Certainly! Airbnb hosts may find themselves in situations where legal action against a guest is considered necessary, such as significant property damage or a breach of agreement.

Can you sue Airbnb for emotional distress? ›

A: You may be able to sue Airbnb for emotional distress, although emotional distress is likely to only be relevant in cases where you also suffered a physical injury or other damages. In personal injury claims, emotional distress is one form of noneconomic damages, which are damages without clear monetary values.

How do I ask for compensation on Airbnb? ›

If you, someone you invite or a pet are responsible for damage during a stay, let your Host know right away. Your Host can send you a reimbursem*nt request in our Resolution Centre to cover the cost of the damage, and you'll have 24 hours to respond.

How long does an Airbnb host have to file a damage claim? ›

You may fulfill this obligation by submitting a reimbursem*nt request for the loss or damage to the Responsible Guest via the Airbnb Resolution Center within fourteen (14) days of the Responsible Guest's check-out date.

How do I fight an Airbnb host? ›

Hosts should explain any additional charges transparently and provide evidence if necessary. If the dispute escalates, Airbnb's Resolution Center can be used to mediate. Here, both parties can present their evidence, and Airbnb will make a decision based on the policies and information provided.

How do I protect myself from Airbnb lawsuit? ›

How to protect yourself from getting sued in the first place
  1. Use vacation rental insurance. Airbnb offers liability insurance of up to $1 million in case a guest damages your property. ...
  2. Automate guest screening. ...
  3. Ensure your property meets all the security standards. ...
  4. Set up an LLC.

What types of lawsuits has Airbnb faced throughout the years? ›

Airbnb has had to respond to a variety of lawsuits since they first launched in 2008. This includes allegations of discrimination, allegations of breach of contract, and failure to protect the safety of its premises.

How do I get a 100% refund from Airbnb? ›

Long-term cancellation policies for monthly stays
  1. Firm. To receive a full refund, guests must cancel at least 30 days before check-in. ...
  2. Strict. To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 28 days before check-in.

How much is the Airbnb settlement? ›

Airbnb will collect and pay the City $2 for each night booked at any listing in Santa Monica. Airbnb will provide regular reports to the City to ensure compliance and to support City enforcement efforts.

How to file a claim in Airbnb? ›

  1. Step 1: Site inspections. As soon as guests check out, document all the details as you notice the damage. ...
  2. Step 2: Communicate with guest. We suggest communicating with your guests about the damages found to try and come to a reasonable agreement. ...
  3. Step 3: Submit claim. Log in to Airbnb.

Does Airbnb cover hosts damages? ›

Airbnb offers Host Damage Protection as a contractual guarantee from Airbnb for the benefit of Hosts that is triggered only after a Responsible Guest, as primary obligor, defaults on their primary performance obligation to pay Hosts under the Airbnb Terms of Service (“Terms”) for Damage Claims that they are responsible ...

How do I protect myself from an Airbnb lawsuit? ›

How to protect yourself from getting sued in the first place
  1. Use vacation rental insurance. Airbnb offers liability insurance of up to $1 million in case a guest damages your property. ...
  2. Automate guest screening. ...
  3. Ensure your property meets all the security standards. ...
  4. Set up an LLC.

How are Airbnb hosts protected? ›

Sometimes accidents happen, which is why there's AirCover for Hosts. AirCover for Hosts is top-to-bottom protection for Hosts. It includes guest identity verification, reservation screening, $3M Host damage protection, $1M Host liability insurance, and a 24-hour safety line.

Can Airbnb force me to pay damages to the host? ›

You may be asked to pay

You'll never be charged without advance notice or a chance to appeal before and after you've been charged. You'll have 60 days to appeal after you've been charged. Dealing with damage is never fun, but this process is designed to be as fair as possible.

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