How to use the app | Royal Bank (2024)

1. Log in to the Royal Bank mobile app.
2. On the app homepage you'll see an overview of your accounts, including your current balances.
3. Tap on the account you wish to view and then the 'i' symbol next to your balance to see your 'account balance'. This is the amount you have before any pending transactions are processed.

If you have made a payment before via Digital Banking or the app, the payee details are automatically saved so making a payment to that company or person again takes only 30 seconds. Payment limits apply.

1. Log in to the Royal Bank mobile app.
2. Select the 'Payments' icon at the bottom of the screen.
3. Select the account you wish to make the payment from.
4. Tap 'Send money', 'Make a payment', then choose who you want to pay from your payee list.
5. Choose the amount you wish to send, add a reference for the payment, a payee nickname (optional), and choose the date you want to send the money on: now or in the future. Then follow 'Continue' to review payment details.
6. Check and confirm the payment details are correct and then select 'Make payment'.
7. That's your payment complete! If you need a record of this payment, simply tap 'View receipt'.

If you want to change the existing reference, a daily limit of £1,000 will be applied and you may be asked to authorise the payment using your app's log in details. You can make payments of up to £20,000.00 a day to anyone from your list of payees, if you have their details saved within Digital Banking.

Move money between your Royal Bank accounts in 20 seconds. It could be from your current account to your savings, or you might want to move some money to your credit card.

1. Log in to the mobile app.
2. Choose the account you would like to make a transfer from and tap 'Make a transfer'.
3. Choose the account you wish to make a transfer to, the amount you wish to transfer and click 'Continue'. You can set up a transfer to leave. your account up to 120 days (four months) in the future. When setting up a transfer to be made in the future, simply select 'send later' and choose when you want the transfer to happen.
4. Confirm payment on confirmation screen and select 'Make transfer'.

It's easy to pay someone new. You'll need:

• Their account number and sort code.
• Their account type (Personal or Business).
• The first and last name of the person you are looking to pay, or the full company trading name of the business you are looking to pay.

Step-by-step guide:

1. Log in to the Royal Bank mobile app.
2. Select the 'Payments' icon at the bottom of the screen.
3. Select the account you wish to make the payment from.
4. Tap 'Send money', 'Make a payment', then 'Pay someone new'.
5. Enter the payee's first and last name, select the account type (Personal or Business), then the account number, sort code and reference details.
6. Select 'Verify payee' to confirm payee details. Where a Confirmation of Payee check is performed, you will receive a response to let you know if the name you've entered matches the details for the account. If the response from the payee's bank is 'close match, no match, or unable/ unavailable' we will give you advice on what to do next.
7. Choose the amount you wish to send, add a reference for the payment, a payee nickname (optional), and choose the date you want to send the money on: now or in the future.
8. If you have signed up for biometric approval you will be asked to authorise this payment with your selected biometric. If you have not signed up for biometric approval then you may be asked to authorise this payment. If this happens you will see the 'Authentication required' screen. Just tap 'Next'.
9. Check and confirm the payment details are correct and then select 'Make payment'.
10. That's your payment complete! You can add this payee to your favourites to make quicker and easier payments to them in the future. If you need a record of this payment, simply tap 'View receipt'.

1. On your iPhone or iPad, go to Settings.
2. Select your Apple account at the top of the page, usually labelled your name.
3. Scroll down and tap 'iTunes & App store'.
4. Toggle on both 'Apps' and 'App Updates'.

1. Open the Google Play Store.
2. Tap on the menu icon at the top left of the screen and then tap 'Settings'.
3. Select Auto-update apps then select to update Over Wi-Fi only (you can choose to change this).
4. Go back and tap the menu icon at the top left of the screen and then tap on 'My apps & games'. This will show you all the apps on your phone that currently need updating.
5. Select 'Update all' or select individual apps to update.

What you'll need:

• Access to the Royal Bank mobile app.

Step-by-step guide:

1. Log in to the Royal Bank app.
2. Select the account you want to set up the standing order to come from and select the 'Standing order' section.
3. Select 'Create Standing Order' to add a new standing order.
4. Tap on 'Choose payee' and then 'Pay someone new' or select a payee from the list.
5. To pay someone new, enter the payee's name, account number and sort code, and then 'Continue'.
6. To pay someone existing, choose from the payee list provided - either to a payee, company, or between your own accounts.
7. Follow the on screen steps to set up the description, amount and payment intervals. Review and confirm the details.
8. If the standing order is to a new payee you will need to complete biometric approval. If you are registered for biometrics, you will then authenticate the standing order and complete set up. If you are not registered for biometrics you will be given the option to register and complete the standing order set up.
9. If the standing order is to an existing payee, you will review and complete set up of the standing order.
10. Once new payees have been authenticated with biometrics, you can review and complete the set up of your standing order.

What you'll need:

• Your name and address.
• The name and address of your bank.
• Your bank account number.
• Your sort code.
• The name(s) shown on your bank account.

Step-by-step guide:

1. Contact the company you want to send regular payments to.
2. They'll ask you to confirm your details by filling in a direct debit mandate.
3. Complete the mandate, sign it and return it.
4. The company will then get in touch with us to create your direct debit.

Know your balance

Stay safe and secure with fingerprint and facial recognition on selected devices.

Pay people with their account details, phone number, or your saved payees. Criteria applies.

Manage your regular payments, set budgets and see where your money is going.