FAQs
Update to the latest version of iOS, watchOS, macOS, or visionOS. Confirm that you have Face ID, Touch ID, Optic ID, or a passcode set on your device. Make sure that you are in a supported country or region. Check that your device is compatible with Apple Pay.
How do I restart my Apple Wallet? ›
Forced restart: To force restart, hold down the side button and the Digital Crown at the same time for at least ten seconds, until the Apple logo appears.
Why isn t my Apple Wallet pulling up? ›
If your Wallet app is frozen or blank you need to: Update to the latest iOS version. Force close the app (How to force an app to close - Apple Support), Sign out of your Apple ID.
Why is the Wallet not working? ›
Make sure that your Google Wallet app is up to date. Learn how to update apps on Android. Make sure that your Android version is 9 or above. Make sure that Google Play Services are up to date.
How do I get my Apple Wallet to work? ›
How to add a debit or credit card on your iPhone
- In the Wallet app, tap the Add button . ...
- Tap Continue.
- Follow the steps on the screen to add a new card.
- Verify your information with your bank or card issuer. ...
- If you have a paired Apple Watch, you have the option to also add the card to your watch.
If you can't find your Apple Wallet, go to the App Store on your phone and search 'Apple Wallet'. If you have removed it by accident, you will have the option to install it again shown on the screen.
Can I delete Apple Wallet and reinstall? ›
🤪 yes, it can be done. If you have find the Apple Wallet App, tap & hold on the app, then drag to the Home screen & drop it.
How do I unfreeze my Apple Wallet? ›
If your Wallet app is frozen or blank you need to:
- Force close the app (How to force an app to close - Apple Support),
- Sign out of your Apple ID.
- Force reboot your device (Force reboot device - Apple Support)
- Sign back into your Apple ID.
Enabling your iPhone/iPad Wallet
- Step 1 of 4. Open settings. Tap the Settings icon on your device. ...
- Step 2 of 4. Wallet & Apple Pay. Tap Wallet & Apple Pay.
- Step 3 of 4. Activating Wallet on lock screen. Tap the 'Double-Click Home Button' under allow access when locked.
- Step 4 of 4. Done.
If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet. If your iPhone has Touch ID, double-click the Home button.
User reports indicate no current problems at Apple Pay
that allows users to make payments in person, in iOS apps, and on the web.
Why isn't my Apple Pay popping up? ›
What you have to do is restart your phone. Hold down on the power button and turn the phone off completely. Once you start it back up you should see the payment on your apple pay card in the wallet app.
How can I fix my Apple Wallet? ›
Apple Wallet is not working on phone!
- Sign out of Apple ID, force restart, sign back in.
- Force restart app.
- Remove cards and re add (now cannot re add cards, but can open app)
- Reselect region in settings.
It's not possible to "reset" your Apple Wallet however you can remove cards and passes from your Wallet.
- Open the Wallet app.
- Tap the card or pass you'd like to remove.
- Tap the More button ( ...)
- Scroll to the bottom and select Remove this card or Remove pass.
iPhone: Go to Settings > Wallet & Apple Pay > scroll down to Transaction Defaults and update your shipping address, email, and phone number. Apple Watch: In the Apple Watch app on your iPhone, tap Wallet & Apple Pay > scroll down to Transaction Defaults and update your shipping address, email, and phone number.
Why is my tap and pay not working on my iPhone? ›
Make sure your iPhone is running iOS 15.5 or higher. To check if your software is up to date, go to Settings > General > Software Update. If you haven't already, set a passcode for your iPhone by going to Settings > Face ID & Passcode. Tap to Pay on iPhone requires a device passcode.
Why is Apple Pay not working today? ›
User reports indicate no current problems at Apple Pay
that allows users to make payments in person, in iOS apps, and on the web. It is supported on iPhone, Apple Watch, iPad, and Mac.
Why is Apple Wallet not working on double click? ›
If you try to use Apple Pay on your iPhone and it doesn't say "Double Click to Pay," you may have mistakenly disabled this function. Remember that the toggle next to Double-Click Side Button is switched on in Settings -> Apple Pay & Wallet. Tap the switch to turn it on if it is white and positioned to the left.
Why won't my tickets load to Apple Wallet? ›
Your phone may not support the latest iOS which is required to add tickets to your wallet. You may be attempting to add tickets that are already in someone else's wallet. Any tickets purchased from an individual Ticketmaster account can only be linked to one Apple ID.
