Loading page content
Page content loaded
Question marked as Top-ranking reply
User profile for user: Zacktk
Zacktk
User level: Level1 15 points
Jan 30, 2024 2:25 PM in response to nicolemori
I lost my recovery key please how can I get it back or how can I tune off the recovery key
Link
User profile for user: samaneh276
samaneh276
User level: Level1 16 points
Jan 16, 2024 12:00 PM in response to KevinHuang_
When we do not know the password what should we do? I loose both
Link
User profile for user: KevinHuang_
KevinHuang_
User level: Level1 9 points
Dec 24, 2023 2:08 PM in response to nicolemori
if you still know the passcode, you can create a new key right on the device which will replace the old one.
Link
User profile for user: Thelmalamptey
Thelmalamptey
User level: Level1 10 points
Feb 28, 2024 10:31 AM in response to Zacktk
I lost the copy of the recovery key
User profile for user: dz_dude
dz_dude
User level: Level1 10 points
Dec 26, 2023 12:10 AM in response to J_Johnnyboy
i don't see any edit option in the account sign in and security section.
Link
User profile for user: Chattanoogan
Chattanoogan
User level: Level7 25,574 points
Sep 9, 2023 1:19 PM in response to nicolemori
To be clear, use of a Recovery Key (RK) is entirely optional.
Using it places the ENTIRE burden of future account recovery on YOU.
Apple literally can not help you regain access to your account if disaster strikes.
If you have a solid, well-conceived - and routinely rehearsed - disaster recovery plan established, great.
If not … and given your OP you don’t … you might consider NOT using RK until such a plan IS established.
Link
User profile for user: KevinHuang_
KevinHuang_
User level: Level1 9 points
Feb 24, 2024 4:59 PM in response to nicolemori
Do you know your passcode? If not, you will have to use your trusted phone number. If you can’t use that then you will need a recovery contact. Otherwise, there will be no other options to regain access to your account.
Link
User profile for user: kdot4
kdot4
User level: Level1 14 points
Mar 30, 2024 1:53 AM in response to Chattanoogan
my whole problem with this is the File Vault Recovery Key. I was not informed of it’s true nature and now am left unable to work on MacBook Pro which has been sitting collecting dust for over a year now.
Link
User profile for user: J_Johnnyboy
J_Johnnyboy
User level: Community Specialist
Sep 9, 2023 1:10 PM in response to nicolemori
Hey there nicolemori,
We understand you're experiencing issues with a lost recovery key, and we'd like to help.
Get started here: How to generate a recovery key
This page may also help: Two-step verification for Apple ID
Specifically, check out the section below:
"What if I lose my Recovery Key?
You can sign in to your Apple ID account page and create a new Recovery Key using your Apple ID password and one of your trusted devices.
- Go to your Apple ID account page.
- Sign in with your password and trusted device.
- In the Security section, click Edit > Replace Lost Key.
Keep your new Recovery Key in a safe place. Your old Recovery Key won't work anymore and you can't use it to reset your password or access your account. If you don't see Recovery Key in the Security section, then you are not using two-step verification. "
Please let us know the outcome after giving the above steps a try.
Cheers!
Link
User profile for user: kdot4
kdot4
User level: Level1 14 points
Jun 15, 2024 6:51 AM in response to nicolemori
is there anyway to retain the data that is stored on a laptop requiring a recovery key? all my photos and videos from 2014-2017 are stored on my laptop but i cant login because of the recovery key. this is apples fault
Link
User profile for user: Chattanoogan
Chattanoogan
User level: Level7 25,574 points
Mar 30, 2024 2:27 AM in response to kdot4
You are correct that the volume of data in these devices IS “mind blowing.”
Which is why these security safeguards are in place.
If your devices had been stolen, you might not take such a dismissive view of the safeguards.
Link
User profile for user: Chattanoogan
Chattanoogan
User level: Level7 25,574 points
Feb 28, 2024 10:35 AM in response to Thelmalamptey
You’d be better served by starting your own thread outlining YOUR specific circ*mstances and issue and/or question.
Link
User profile for user: kdot4
kdot4
User level: Level1 14 points
Mar 29, 2024 9:44 PM in response to KevinHuang_
probably needs a new recovery key due to the simple fact that they don’t know the passcode
Link
User profile for user: Chattanoogan
Chattanoogan
User level: Level7 25,574 points
Jun 15, 2024 7:12 AM in response to Mac Jim ID
FYI, I suspect the user needs his/her FileVault Recovery Key (vice the AppleID recovery key) in order to recover from a lost Mac password.
Either way, they won’t “like” the eventual answer , but the effects & consequences are decidedly different.
Link
User profile for user: Chattanoogan
Chattanoogan
User level: Level7 25,574 points
Mar 30, 2024 1:56 AM in response to kdot4
More info and detail is available starting in this section of Apple’s Platform Security Guide:
Volume encryption with FileVault in macOS – Apple Support (AU)
Link