Identity Verification | KuCoin (2024)

As one of the world’s most reliable and transparent exchanges, KuCoin has required Identity Verification for its users since November 1, 2018. This article will help you understand the Identity Verification process (also known as Know Your Customer, or KYC), how it works, and questions that you may have about the process.

In line with KYC principles, to better meet legal requirements, and with the goal of enhancing user account security, KuCoin will be introducing enhancements to its Identity Verification procedures, effective August 31, 2023, at 00:00 (UTC). As part of our commitment to curbing illicit activities, such as money laundering and terrorist financing, users will be required to submit identification documents and complete face verification to pass the Identity Verification process.

Note:

1. Starting from August 31, 2023 (UTC), new users must complete Identity Verification in order to use KuCoin's products and services.

2. For users who registered before August 31, 2023 (UTC) but have not completed standard Identity Verification before then, they will only be able to use the remaining services: selling cryptocurrencies, closing futures contracts, closing margin positions, redeeming from KuCoin Earn, and redeeming ETFs. During this time, they will not have access to deposit services (withdrawal services will not be affected).

As such, to ensure the normal use of your account, we strongly recommend that you complete standard Identity Verification as soon as possible. Completing Identity Verification not only enables you to fully enjoy higher-quality and stable services, but also ensures the safety of your funds and account. This prevents others from fraudulently using your identity for deceitful or illegal activities.

If you run into any problems during the verification process, feel free to contact our customer support team. Thank you for your understanding and support!

FAQs:

Q1: What limitations will be imposed on my account if I choose not to finish Identity Verification?

A: New users must complete the Identity Verification before using KuCoin's products and services. For users who registered before August 31, 2023 (UTC) but have not completed the identity verification by that date, they will only be able to use the remaining services: selling cryptocurrencies, closing futures contracts, closing margin positions, redeeming from KuCoin Earn, and redeeming ETFs. During this time, they will not have access to deposit services (withdrawal services will not be affected).

Q2: After completing Identity Verification, what benefits can I enjoy?

A: Upon completing Identity Verification, you will gain access to all products and services provided by KuCoin. This includes the benefit of higher daily withdrawal limits and the opportunity to register for KuCoin Spotlight, where you can participate in token sales for promising projects.

I. Why Complete Identity Verification

Identity Verification represents KuCoin's commitment to aligning with regulations within the cryptocurrency industry, and to mitigate activities such as fraud, money laundering, scams, and terrorist financing. After completing Identity Verification, users can enjoy higher daily withdrawal limits on KuCoin.

Details are as follows:

Verification Status

Withdrawal Limit per 24 hours

P2P

Not Completed

0-30,000 USDT (specific limits based on how much KYC information has been provided)

-

Completed

999,999 USDT

500,000 USDT

To better protect our users’ funds, we make dynamic adjustments to the requirements and associated benefits of standard Identity Verification. These adjustments are based on platform security requirements, local compliance policies, the unique features of our various business products, and the online environment.

With all this in mind, we strongly recommend users to complete Identity Verification. In cases where users forget their platform credentials or if their account is compromised due to a data breach on the client’s end, the information provided will assist users in swiftly recovering their accounts. Users who complete Identity Verification can also participate in KuCoin's fiat-crypto services.

II. How to Pass Identity Verification

Please log in to your KuCoin account, click Account Center → Identity Verification to fill in the required information.

1.Individual Verification

If you have an individual account, please select Identity VerificationIndividual Verification, then click Verify Now to fill in your information.Identity Verification | KuCoin (1)

Identity Verification | KuCoin (2)

The Identity Verification procedure involves: 1) personal information, 2) ID photos, and 3) face verification and review. Users get access to more benefits by completing the verification process. Please make sure that the information you enter is true and valid. Otherwise, it will affect the result of your review. The review results will be communicated via email, so please wait for them patiently.

1.1 Provide Personal Information

Click Verify Now on the individual verification page to enter the Identity Verification page. Select your country/region and the document used for verification, then fill out your personal information before clicking Continue. Please make sure that all the information entered is consistent with the details on your document.

Identity Verification | KuCoin (4)

1.2 Provide ID Photos

Please enable camera permissions on your device, then click Start and use the camera to take and upload a photo of your ID. Please make sure that the information on the document is consistent with all the information you entered.

Identity Verification | KuCoin (5)

Identity Verification | KuCoin (6)

1.3 Complete Facial Verification and Review

After confirming the upload of your photo, click Continue to proceed with facial verification. Select the device for facial verification, then click Continue and follow the system prompts to complete the facial verification process. After completion, the system will automatically submit the information for review. Upon successful review, the standard Identity Verification process is complete. You can view the review results on the Identity Verification page.Identity Verification | KuCoin (7)

Identity Verification | KuCoin (8)

2.Institutional Verification

If you have an institutional account, please select Identity VerificationSwitch to Institutional Verification and click Start Verification to fill in your information. Due to the complexity of institutional verification, a review officer will contact you once you submit your request through the designated KYC verification email at: institutional_kyc@kucoin.com.

Identity Verification | KuCoin (9)

Identity Verification | KuCoin (10)

III. FAQs

1)If you are having trouble uploading photos, here are a few tips from KuCoin:

  1. The same document can only be used to register three KuCoin accounts.

  2. The supported image format is JPG and PNG, and the recommended image size is less than 4MB.

  3. Valid documents include your ID card, driver's license, and passport.

  4. If you've tried the steps above and are still having trouble, check if you are experiencing network issues. Try again at a later time or use a different browser to upload.

  5. Possible reasons for verification failure:

2)If you receive an email or text message stating that your Identity Verification did not pass the review, don’t worry. Log in to your account, click on your profile picture, then go to Identity Verification to check the reasons for failure. Click Re-Verify to submit the correct information, and we’ll review your information again in no time.

We hope this article has been helpful. Please reach out to our 24/7 customer support via online chat or submit a ticket if you have any other questions.

Happy trading on KuCoin!

Identity Verification | KuCoin (2024)

FAQs

How do I get my identity verified? ›

You'll take a photo of your accepted driver's license or state ID card and enter your personal information to verify your identity online. You may need to take a photo of yourself with a phone to verify your identity online. This is to check that you are the person on your ID.

What is verification identity? ›

Definitions: The process of confirming or denying that a claimed identity is correct by comparing the credentials of a person requesting access with those previously proven and associated with the PIV Card or a derived PIV credential associated with the identity being claimed.

What does identity verification require? ›

Details that will be checked by identity verification services can include photo (facial recognition), address, date of birth, qualifications, social security number, phone number, and more.

Where can I get my identity verified? ›

At a Post Office

go to a Post Office that offers 'in branch verification', where they'll scan your photo ID and take a photo of you.

What is needed to verify ID me? ›

For example, you could use your driver's license or state ID as a primary document, along with your Social Security card or utility bill as a secondary document. Note: If you are verifying using Self-Service or a short video call, you only need to provide a driver's license, state ID, passport or passport card.

What is an official document to verify your identity? ›

official document for verifying your identity would be govenrment issued ID card or passport. For the company, you must have some incorporation documents, also issued by your government.

What verifies a person's identity? ›

The most accurate way to verify someone's identity is to request and validate more than one form of identification, one with a photo. Examples include a driver's license, a Social Security card, a valid passport, or military ID.

What is using two methods to verify your identity known as? ›

Two-factor authentication (2FA), sometimes referred to as two-step verification or dual-factor authentication, is a security process in which users provide two different authentication factors to verify themselves.

Can you verify someone's identity online? ›

For example, you can compare their name, date of birth, address, or email with public records, databases, or directories. You can also look for their online presence on other platforms, such as LinkedIn, Twitter, or Facebook, and see if their profile, activity, and network are consistent with their identity.

What is the fastest way to verify my identity with the IRS? ›

How do I verify my identity? The IRS offers multiple ways to verify your identity with ID.me. You can use either a self-service process that requires a photo of a government ID and selfie, or a live call with an ID.me video chat agent that doesn't require biometric data.

How do I get my SSN verified? ›

Request Online SSN Verification. The SSN Verification web page enables you to submit up to 10 names and SSNs for verification and obtain immediate results. There is no limit to the number of times the SSN Verification web page may be used within a session.

What does it mean when your identity Cannot be verified? ›

You did not enter a SSN on your form. You have a limited credit history. You are the victim of identity theft. You have a security freeze on your credit.

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