If a seller ships an item to a buyer and it gets damaged in shipping it is NOT the seller fault. (2024)

FAQs

If a seller ships an item to a buyer and it gets damaged in shipping it is NOT the seller fault.? ›

If a seller ships an item to a buyer and packs it well and it gets damaged in shipping it is NOT the seller fault. It is the postal services responsibility to make it right with the buyer NOT the seller.

It can be a frustrating experience for customers to receive damaged packages. In most cases, the shipping carriers are responsible for the damaged contents. Still, the customer often considers you, the seller, responsible for the bad experience.

The carrier is responsible for any damage or loss incurred during the transport. The courier may not be responsible for damages in case of insufficient or improper packaging and protection. Always make sure to follow our packing guides to protect your items properly.

The seller is responsible to the buyer, so if the item is lost or damaged during shipping, the seller will refund the buyer.

Basically, most instances of loss or damage in transit are the seller's responsibility to refund the buyer.

Under DDP shipping terms, the seller has to pay for the transportation costs. In addition, the seller holds all risks and responsibilities for the transportation of the goods until the buyer receives them.

Once the goods are delivered to the buyer's specified location, the title of ownership of the goods transfers from the seller to the buyer. Consequently, the seller legally owns the goods and is responsible for the goods during the shipping process.

You will usually be entitled to a refund, repair or replacement, depending on when you find the fault.

Any seller's "no returns" policy gets over ridden by eBay's Money Back Guarantee (MBG). You need to have the buyer file a case in the Return Center and then you as the seller need to follow the steps to either pay for return shipping (refund WHEN received) or just refund the buyer.

What happens if eBay seller sends broken item? ›

Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund – even if the seller doesn't accept returns.

Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.

Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description.

Also known as cargo claims, shipping claims, or transportation claims, a freight claim is a legal demand by a shipper, consignee, or product owner to a carrier for financial reimbursem*nt for a loss or damage to a shipment.

To resolve the problem I request that you [state the remedy that you request: to replace the product with an acceptable product that is the same or of equal value, repair the item at no cost to you or refund the full purchase price of the product].

Fault of the shipper as an excepted cause is any negligent act or omission that has caused damage or loss—for example, faulty packing. Inherent vice is some default or defect latent in the thing itself, which, by its development, tends to the injury or destruction of the thing carried.

With a shipment contract, the buyer bears the risk of loss for the goods prior to actually receiving them. Here, the seller's only duty is to get the goods to a common carrier and make proper delivery arrangements for the goods to get to the seller.